Have just returned from our 3rd visit to The Grand and had another wonderful holiday. Also with us this time our daughter and son in law.
The hotel and all the staff remain amazing. This time we had Oceanfront room in building 70 on the 3rd floor with a terrific view, our Butler was Gonzalo who looked after us very well making sure we had everything we required, thank you Gonzalo we never saw you on the day we left as your rostered duty was after our leaving time. Many thanks also to Jessica who was our concierge for part of our stay Until she was moved to Building 72.
The hotel and rooms are spotless, housekeeping was excellent special mention to Anna who turned down our room each evening.
The variety and quality of food in our opinion is great the range of food in the buffets for Breakfast Lunch and Dinner never fails. The staff at the buffets were always polite and engaging we would like to mention a few who looked after us. La Brisa at lunch, Guillermo, Mauricio, David, Anna, and of course Vicktor
La Bela Vista Eusebio and Jorge at the first section in the buffet in the evening a great team.
Chefs Alexandra and Olivia, Karin in the Italian Restaurant.
Our favorite a la carte this time was the Italian special thanks to our favorite waiter Vicktor for his excellent service as always and all the other staff in the Italian Restaurant for two excellent evenings.
Also Alfredo who now seems to be an overall maître de or manager over the Restaurants as he seemed to be everywhere at all hours of the day and evening, who never failed to welcome us whenever he saw us in any of the Restaurants or Buffets.
On the beach we never failed to get a Palpa and sun beds, new cushion pads make such a difference to your comfort. Waiter service on beach was very good, Eli, Gaston and Gabriel worked so hard and made sure the guests were always hydrated!
Lobby Bar remains an excellent end to your evening excellent staff Daniel, Anthelia, Cecelia and of course superb cocktails, not forgetting the duo who provide music sorry forgot to get their names (will remember to make a note next visit).
Also Gabriel Rodriguez Resident Manager who was always interested in how our stay in the hotel was and offered any help that he could, good to see a manager who interacts with his guests.
Went to a couple of shows Boogie Nights and Rock Show which we enjoyed.
We also met lots of guests from all parts the world and had some really good times with them.
My husband and son in law played Golf and enjoyed their 4 games excellent course and facilities, tip for Scottish Golfers book early Tee Times (can get very hot).
What else to say, only that we will definitely return.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar