My husband and I, along with 4 friends, vacationed at the Iberostar Grand Hotel Paraiso May 25 – 30, 2014. We travel quite a bit but I must say that this is the best resort that I have ever stayed at. The resort grounds, accommodations, food and service were excellent. The junior suites had his and her vanities in the bathroom, a chaise in the sitting area and a good-sized balcony. The architectural details throughout the resort (inside and out) were breathtaking.
We had 24 hour butler service and they responded to our every need. I want to especially thank our butler Ivan. My husband and I both forgot our toothbrushes, this is the first time this has ever happened, and didn’t realize it until that evening. I checked with the concierge which each building has, but the resort did not have toothbrushes in their stock of toiletry items. Ivan actually went to the shopping plaza on the resort to get the toothbrushes for us!!!
Several of us were celebrating birthdays and had arranged for a cake at dinner one night. There was some type of miscommunication and the restaurant did not have the cake. The head person, Victor, contacted me the following day to apologize again and say that he would have a cake for everyone at dinner that night rather than the individual cake they give to the birthday person. Not only did we have a cake that night, there was also one at dinner the following night. Please note that we dined at a different restaurant each night. The public relations person also called to apologize for the inconvenience and ask if there was anything else we needed.
The one negative to the stay was that we made our reservations several months in advance requesting adjoining/nearby rooms with king beds. My cousin was in another building with two double beds. The resort was unable to accommodate his request to switch to a room near us with a king bed. We found this to be really surprising based on the fact that we had requested the rooms so far in advance.
I asked my husband if he had any comments for the review. His reply was “The resort was excellent! Excellent! Excellent! I didn’t want to leave and I will definitely be going back.”
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar