This was the 5th all inclusive resort that we have tried in Playa. We have been looking for an all inclusive that has activities both day and evening, great food and no children. We will absolutely be returning to this resort.
It is give and take to get everything you want. I would say that the rooms were very nice and kept very clean, but compared to some other places, they were somewhat smaller.
The concierge service is excellent. Everyone at the resort is very friendly and helpful. We learned a lot about the area from the staff, even the cleaning people were able to answer every question we had about the wildlife, etc. We were there on the Fourth of July and everyone wished us a Happy Independence Day!!
This hotel has a wonderful entertainment crew. The daytime activities were plentiful and there was a great variety. The staff was encouraging about participating, but not to the point where they were bothersome. You could also just rest. (if you really want quiet, there is a separate pool that is just for quiet) They also have LIVE night time entertainment that is different every night! Some nights there are even 2 choices, like a show and then Karaoke, or casino night. There is also a dance club on site for people who are not done partying or a quiet lounge bar with live music for winding down.
The food is very good (but I wouldn't say it was the best of my experiences in Playa). The service in the restaurants is VERY slow. they could use more waitstaff in the reservation only choices. They have chefs who make themselves available just to explain the choices in the reservation only restaurants. Of those, the Italian and French are the best. The buffets are amazing as far as selection. Some of the hot items could be kept hotter, but you can also get a steak cooked to order. At lunch they have delicious Kobe beef burgers and lobster everyday!!!! I would also like to see more choices on the room service menu. They could also use some more poolside help. The ladies were very nice, but because there were only two. It took a while to be served. Other than the slow service, the only other suggestion I have for making the restaurants better would be to have evening lighting. They were VERY brightly lit.
The staff is always cleaning. The place is immaculate. The furniture at the pools and beach is comfortable with plenty of options for shade as well.
This resort is very close to being everything we want.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar