My husband and I have stayed at multiple All Inclusive resorts in the Riviera Maya, we thought this one would top them all but we were very disappointed. Mainly bad experiences with food/service. First day everything was great, we made reservations at every restaurant a week ahead, food was excellent at Tony's Surf and Turf. Second day we noticed an awful paint/thinner smell in our room, called the concierge who wanted to solve the issue by sending us some aromatherapy, they finally agreed the smell wasn't going away and moved us to another room. Upon arrival I had requested a room upgrade to Ocean View for our last day of stay, we were going to use the hotel credit that's offered on this website as part of the package (will get to that later) they offered to move us to another room because of the smell but not the Ocean View one since they were "fully booked" even though according to one of the bartenders they were 70% booked, so we ended up packing and unpacking 3 times in five days, room 1 smelling like paint, room 2 for one night and finally room 3 with ocean view, which is the exact same size, distribution and everything but with the Ocean View. That night we had dinner at the Gourmet restaurant and this is when the hotel went from 5 stars to -1. The restaurant wasn't busy at all, it took them 15 mins to bring the appetizer, after that we didn't see our waiter again after ONE HOUR, empty glasses, empty plates and nor the waiter or manager would come by until we call him, he said he would check to see what was going on, never came back, the waiter showed up with our dishes. My meat was just disgusting, dry, chewy, with nerves, it almost made me sick. We got up and left, the manager finally understood how bad they had treated us, he came to ask if everything was ok and asked us to let him serve us the next night at the Italian restaurant, we politely declined and ended up eating pizza at the buffet. I complained about all this next morning and they offered to move us to the ocean view room FINALLY...so we spent the last two nights in that room where we found the coffee cups were not washed both had coffee rings, and the bath tub was dirty with some black junk running down from the piping... GLAD WE DIDN'T PAY A NICKLE FOR THE UPGRADE NOT WORTH IT Next topic--- coupons-- don't get excited about these, they have a bunch of restrictions to use them and if you forget to mention them upon arrival they are not going to offer them, SPA coupons you can only use one per service, meaning $50 dlls discount for a $200 dlls massage...cannot combine them, cannot use for salon services, etc.. etc.. the BAR at the pool, they serve people and let people do WHATEVER they want including getting in the back of the bar, yell at other guests, order shots for every body around even though people wouldn't drink them and the last day to make it even better two girls started drinking tequila shots at 9 am every hour or so, by noon one had to be pulled out of the pool my husband had to call a managers attention and told him they had to help those two, one was carried and put in a golf cart while the other threw up by the planters, nice show huh? Also, be ready to tip all day long if you want to be treated right, and make sure you tip with dollars nor pesos, those are not appreciated. Food at the buffet- no flavor, the same food everyday, breakfast was better than lunch, if you are craving real mexican food go somewhere else. Breakfast buffet is good. Finally beware----- if you go to Playa del Carmen people will try to stop you by saying hey do you remember me from yesterday??? I was your bartender at Iberostar Grand Paraiso... well they only know that you are staying there because you will be wearing a bracelet the identifies the hotel...they know you spent a lot of $ to stay there so be careful.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar