We were overwhelmed with the luxurious beauty and hospitality at this resort. We had two butlers, Alfonso Gonzalez and Henri. Both were great Butlers and couldn't do enough for you. We seemed to deal more with Alfonso. He always had a smile and warm friendly greeting. We were very impressed with Alfonso and felt he went above and beyond! We got along so well with him we felt we made a friend. The two conceirge girls that we dealt with Karen and Nayeli always had a warm smile and greeting and were very accomodating as well. Everyone we encountered in building 71 was helpful and friendly. We felt like royalty the way these people treated us! We didn't want for anything and if some small thing did come up that we'd like or needed it was there in no time!
My husband celebrated his 50th birthday there and the little surprises they had for him will never be forgotten. A classy touch!
The entire resort was impressive and very clean. Everyone was extremely friendly.
The food was amazing. We had Karim a couple times as a waiter and he is very professional and friendly. We didn't spend a lot of time in the main bar by the reception but we did see why Mayo gets a lot of wonderful reviews.
The beach was gorgeous and the waiter Norberto is a gem.
Our room was stunning! The fantastic decor and huge balcony. The furniture was impressive and all the little touches made is very classy.
I can't say enough about this resort except we'll definately be going back! It will be hard to go anywhere else!!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar