We had a wonderful vacation and really loved the resort. Was it good value? I would say yes but a little bit hesitant because of it's steep price. But we will likely return next year.
The rooms are spacious, clean and comfortable. One small complaint is that the desk chair makes a loud noise when you move it. I heard the room above us several times. Other than that very minor thing...it was perfect.
The food is wonderful at every restaurant.....had lobster almost every day! We loved Toni's restaurant...best food and best service...Gotta love Luis! The Japanese restaurant had good food but terrible service. The teppanyaki chef cooked 2 tables at once, alternating between 2 stoves...hence we only got half a show and watched his back end half the night. Food was still good though...just a poor chef show and servers were only average. All buffets were really good but save them for daytime...eat at the a la cartes in the evening. (Special thanks to chef Jessica...saw her at the buffet restaurant often and she was so kind to share cooking tips!
The pools are perfect as is the bar staff at the pool.....that made our trip!!! Pool towels are soft and abundant as were chairs and cabanas...best we have ever experienced. (Sara and Mirna are so sweet and kept us hydrated!)
All hotel staff in general were very, very good.
Shows were good, but AI standards. Staff tried very hard in this area. One small complaint...the pool games staff only played water volleyball twice in a week even though it attracted many patrons including us. Not sure why they opeted for the other types of games that were less popular and were individual games???
We brought our laptop and used it in the room with a cat5 cable. Worked great! Many resorts do not offer this feature.
This is a beautiful resort on a beautiful spot onthe ocean. It seems like this is a chain that tries very hard at providing good service.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar