First I would like to say that I read all the reviews on tripadvior, the Iberostar Board, Actran's blog, Monarc reviews etc before going to the Grand. Thanks to all the reviews I was well prepared for my vacation. I learned from others that I could book the a la carte dinners and golf tee times via email before we got to the resort and that's what I did. I also knew that on Wednesday and Sunday nights there were dinner buffets available.
I was there from Nov 14-21 with my husband and another couple. We are in our 40's and we were there to celebrate both of our 20th wedding anniversary. This is our first trip to the Grand and our first experience with the Iberostar chain. We filled our vacation with golf, food/drinks and activities. I thoroughly enjoyed my stay at the Grand.
The grounds- quiet and elegant. All 5 of the Iberostar resorts are beautiful in their own way. I ran through the compound several times during my stay. I noted that my teenagers would really enjoy the facilities at the other Iberostars.
The room - beautiful and clean. The internet worked well and we were able to keep in touch with our kids back home. Our mini fridge was restocked everyday with lots of water as per our request. One day a vase of beautiful fresh flowers showed up in our room. That was a nice touch.
Butler service- we saw our butler when we arrived at the resort. I did not see him again for the rest of our stay. However I did not miss him as I did not need anything from him. I knew that he was a "button" away (there is a call button on the phone for the butler) should I need him.
Food- great all around. We were impressed with the quality and variety of food. We had a minor issue with our steak not done to our request but it was quickly rectified. I love seafood and had my fill of lobster, fish and shrimps. At one of the night time buffets I had some delicious grilled scallops. We ate at all of the a la carte restaurants and enjoyed them all.
Staff- was great overall. Some staff were more friendly than others but all were courteous, efficient and professional. Daniel the bartender at the Lobby bar was chatty and fun. Room service was always on time. I had a server (sorry but can't remember his name)at breakfast that was extra attentive and friendly. What a nice way to start the day.
Star Friends- We participated in many different activities such as yoga, water aerobics, spin class, volleyball, water vollyball, and bike tour. The Star Friends were great in leading the activities. I particularly enjoyed the spin class with Eder and Fania. I also enjoyed my yoga session with Luigi. Luigi did not let me slack off!
Golf- my husband loves to golf. He was very happy that my two round of golf were transferable to him. He golfed 4 times and raved about the course. There was not an extra charge for golf carts unlike many other resorts. This is a minor detail but hubby said that the toasted sandwich that he had on the course was very tasty. My husband golfed at 7AM and was back at the Grand by 11AM.
Drinks- I was very happy with the variety of wine available at dinner. I have never had so many options before at other AI. I did not like mojitos before this trip...now I am a huge fan. My husband tried a different red wine at each a la carte restaurant. He also enjoyed a few Grey Goose and soda.
Beach- we were out on the beach on most days. My husband said the waves in the ocean were alot of fun. We played beach volleyball, football and tossed a frisbee a few times. The sand is fine and lovely. I walked to Maroma beach once. Maroma beach is nice but I'm not sure why it is rated as one of the best in the world.
Shows- I enjoyed what I saw of the shows. On most nights I was too tired to stay up for the whole show.
I would recommend this resort to friends and family. We had a great vacation and would love to come back in the future....hopefully soon.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar