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“Good hotel, needs a few tweeks.”

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Eden Village Natura Park
Ranked #11 of 21 Hotels in Psalidi
Liverpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel, needs a few tweeks.”
4 of 5 bubbles Reviewed 6 September 2010

We knew this hotel was self certified as a 5 star , so we were expecting that to be a little generous but after reading previous reveiws of this hotel the week before we travelled, we were more than a little dubious. On arrival we were pleasantly suprised. The hotel is clean, spacious and finished to a high standard. The rooms are big, well equipped with fridge, TV, DVD ,hair dryer, air con, kettle, ours even had a jacuzzi bath and most have a sea view. The rooms were cleaned on a daily basis and sheets and towels changed daily.

The food was lovely, always fresh, and restocked regularly. It was a bit of a lottery as it wasn't labelled but no big deal.

The drinks were good also, the beer was excellent and the cocktails were usually good too.

The pool area is large, claen, spacious with plenty of beds and umbrellas, even when the hotel was full you never felt crowded. The grounds and gardens are also well kept.

There are a few things that need looking at, you have to buy your own drinking water from the shop (about 3 euros for 6, 1.5ltr bottles), last orders is 11pm, the health club still isn`t finished, the beach area needs attention, there could be more Greek food at mealtimes, there could also be more selection for the children too and the staff are a little overworked. The pool bar area could be better utilised as it closed at 6 when it had bueatiful views of the sea

This is a good hotel for a quiet family holiday. It didn't bother us but while we were there, we where one of only four families from the UK, We enjoyed our stay and would recommend it to our friends. Once this hotel has established itself, it could become a real 5 star hotel.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Evesdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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610 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 29 August 2010

Upon arrival, this is a beautiful hotel with lots of modern décor etc.. Rooms are nice and big and equipped with TV, DVD player, fridge etc., though in our room there didn't seem to be enough shelf space. Electricity in the room is operated by your key card, so when you are not in the room the air-con and the fridge go off, so don't leave anything perishable in there thinking it will be ok. There is no information in your room about facilities available, timetables, hotel rules etc and we only found out about these by word of mouth.
Diet/light drinks are not supplied, unless you count water, which is extremely inconvenient if you are a diabetic. We had to buy diet cola from the shop next door and take it in to the bar every night. I don't know why the hotel could not do this, as we heard over our stay that numerous people had been asking for lighter alternatives. Also the sugar supplement in the restaurant was old and like 'dust' so was no use at all.
The restaurant needs to label the food, as it was all down to guesswork when it came to picking what you were going to eat. Perhaps this would reduce the queues, as people had to go along a line looking in to each container, decide what it was and then decide whether they wanted it. There is not a lot of choice for children, even they grow tired of nuggets or fish fingers on a daily basis.
The animation team/entertainment staff are stretched, so find it hard to vary the daily routine.They also need extra equipment e.g. darts, face paints etc., but they have to fund these themselves, and since most if not all of them have not been paid, I don't know how this will happen. A lot of the night time entertainment lacks imagination, again this due to the team being stretched.
Serving staff can be rude and patronising, whilst others think it is their job to flirt with young girls who have just arrived, leaving others to work their bums off, and most importantly customers unhappy. In the evening there is 2 drink per person rule, meaning 1 person can only order 2 drinks, so if there are a 4/6 people together this means 2/3 separate visits to the bar, rejoining the queue each time.
The beach needs work as it is stony and unsuitable for small children.
We were disappointed by the lack of communication/information and customer service which should come hand in hand with being a 5* hotel. This hotel is in a beautiful location and hopefully will find it easy to overcome these issues and build up to being the 5* hotel it claims to be.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SasC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wirral
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 August 2010

A lot of the previous reviews of this hotel have been quite negative and when reading them before our holiday we were quite apprehensive. However the hotel overall was quite acceptable and I feel some people forget that in many countries thier idea of 5* may greatly differ from 5* in the UK. The hotel itself is lovely and when it is totally completed with its spa and other finishing touches it will be a very attractive hotel with great facilities. The rooms are extremely comfortable but lacking in storage space. They were serviced every day with clean linen every day. The pool areas were kept beautiful, tidied at the end of each day and I also saw them mopping the tiled areas in the morning.
The food was good but not outstanding. It was clearly prepared freshly everyday but there was a real lack of variety. It became a joke by the second week amongst our family about what the 'stew surprise' would be that night! It was disappointing at the lack of proper greek food on the menu they seemed to just be trying to cater for the many nationalities staying at the hotel. It was also very disappointing that there was not, as stated on the hotel details, an ala carte restaurant which would probably help break up the monotony of stews on the buffet!!! The drinks on the inclusive were also a bit disappointing and undrinkable at times, avoid the cocktails they aren't properly done at all.
The staff on a whole were very friendly and helpful, a few a bit over worked like Tatiana who made the omlettes etc in the morn, she was very friendly and pleased if people just said 'please or thankyou', you'd be amazed how many didn't!!! Maria at the small pool bar was also extremely friendly and helpful.
On a whole we enjoyed our stay at this hotel and I think if small improvements were made it could be fantastic. Our only other warning is that during our stay in the first week we were the only british, in the second one of three families. The hotel is over run with eastern europeans, germans, italians and dutch the majority of whom had the most appalling manners, we were quite shocked at how rude they were especially to the staff.
And finally if you want to escape for food elsewhere we strongly reccommend the taverna opposite the hotel driveway, 'Nikkos and Kontessa'. Fantastic food, lovely atmosphere and the owner Nikkos is so nice and good with the kids, it is also very reasonably priced.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WirralFlip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 August 2010

Just spent 1 week at the Natura Park Village Hotel and had one of the most fantastic holidays. The hotel facilities were excellent and all the staff could not of been nicer. The rooms were comfortable and spacious and all the luxury items we had expected. Our room had a seaview and would recommend.
The all inclusive package was excellent and food and drink was available when ever you needed it.
The only thing that could be improved was the entertainment which was not very well organised.
Found for the best part of the holiday we were the only English in the hotel, but this did not put us off and all the other holidaymakers were really friendly.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank louisef17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 21 July 2010

I visited this resort earlier this month looking for a relaxing holiday by the pool and on the beach where I could sit and read my book all day and dip in and out of the pool.

Unfortunately, the music was that loud and heavy dance music that it made it very difficult to think let alone relax. More older guests requested for the music to be turned down and it was for a while then turned up to blast out for aqua aerobics or volley ball which was hosted by a bunch of lunatics - a very very poor animation team that practically dragged people off thier sunbeads to join in.

The beach was pretty much like a dirt track with dust and rubble and the sea is no accessible. There were no covers on the sunbeads. It was a shame as the views were absolutely spectacular.

As already mentioned the animation team, day and evening was an absolute joke. Evening entertainments usually involved humiliating people.

Whilst we were there it was very windy which was actually lovely because it was warm, however the sun umberellas provided to each set of sunbeds around the pool were not sucured and kept flying out of the holders seriously injuring people sunbathing.

I complained to the hotel manager who was more concerned about eating his lunch that rectifying the problem and was also very rude and obnoxious and didnt bother to say hello to any guests when he walked passed them.

The staff did not think twice about complaining about how over worked they were. They looked exhausted and were clearly not happy which reflected in the service provided.

Dimitri, the bar attendant was fantasitc, always smiling and happy to help.

Whilst the decor in the rooms was pleasant, the pillows were bizarre. They were like sand bags. Not only were they extreamely uncomfortable but you need to have strong arm muscles to lift them with both hands. I have never known anything like it.

The water from the taps you wash and shower in is sea water which I personally didnt have too much of a problem with. We didnt have hot water in out wash basis for a few days for some reason and there was no shower curtain so the floor was flooded every evening.

We have stayed in 5 star hotels before in greece mainly corfu, kefalonia, and crete and I can honestly say this hotel has the potential to be fantastic. however the attitude of the staff, manager and the incompleted works barely makes this hotel 3 star!! I would not recommend this hotel as a 5 or 4 star to anyone and will not be returning again.

  • Stayed July 2010
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank MEAS027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 15 July 2010

I returned yesterday from this hotel after a one week stay with my daughter. I cannot add much more on the negative side than previous reviewers other than to say that if you are thinking of booking this hotel then I would think again! It is a poor excuse for a five star and is barely a four star and more likely a three. The staff are so over worked and obviously exhausted, the food is poor and the Manager extremely rude. The rooms are average and nothing special and the entertainment is an insult! Bingo, darts and tattoos are mainly what is on offer at an extra charge! The entertainment in my opinion is inappropriate and the same every night. I really don't have anything to say on the positive side about this hotel and would certainly never stay here again.

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SusanUK56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 July 2010

Just got back from Natura Park after a week booked through Olympic. We were a bit reticent after reading some of the more recent reviews before we went, particularly as we had never gone all inclusive before, but it turns out we had nothing to worry about.

It's a new hotel as others have commented and there are a few bits still being worked on such as an indoor pool or spa, but everything else is completely finished and nicely landscaped.

Rooms are spotless and serviced every day by a friendly team. No problems with air conditioning that others mentioned. There was one morning when there was no water but as we'd slept in it turned out that this was only a problem for about 10 minutes.

We enjoyed the food. In particular the dishes cooked on the grill, both at breakfast and lunch/dinner were consistently hot and well seasoned. Lots of stifado type stews but also good pasta and an excellent range of salads. My only negative observation was on the quality of the vegetables, which seemed to be tinned or frozen and suffered a bit from sitting in big containers for a while, so you may struggle if you're a vegetarian who doesn't like salad, but that's really only a minor point. Savouries and cakes in the poolside bar were usually good although best if you get to them before they've been out in the heat too long.

The white wine was not very good, and the red only marginally better. The beer got better after a while although it is not a well known Greek variety like Mythos. I can't comment personally on the cocktails but my companions didn't think much of them.

There are a couple of tavernas just opposite but we never felt the need to go to any of them. I might have been inclined to try them out if I was staying longer than a week though, just for variety.

The beach, as others have observed, is shingle or coarse sand and not particularly attractive, although there were plenty of loungers and parasols. You will benefit from some kind of footwear if you swim in the sea. The poolside is however excellent. A large figure of eight shaped pool with one end at a depth of 1m and the other at 1.6. There were lots of loungers but did not appear to be quite enough parasols, so I'm afraid to say there was a bit of a race to get towels down early in the morning.

The location is naturally breezy with a prevailing westerly wind that helps take the edge off the heat. We had a couple of days where it was particularly strong and there were a couple of near misses when some of the parasols were blown out of their stands. As they are fairly heavy 2m steel poles this could have led to an accident but the staff were always there to help and in the end told everyone to put the parasols down for a while.

Entertainment was slightly amateurish but if you told the guys you weren't interested then you didn't get hassled again. Water polo and aqua-aerobics were popular as well as darts and boules, and the entertainment team made you feel welcome. If you are expecting a fully-fledged kids club where your children can be taken off your hands for the whole day then you might be disappointed.

The staff were great and spoke good English, and as far as I could tell, German and Italian. While we were there there were only 4 parties from the UK, with the majority of other guests from Germany, Italy and the Balkans. The front desk staff were particularly helpful and welcoming even at 4 in the morning when we arrived after a delayed flight.

All in all, if you come here looking for a relaxing break in nice surroundings, then you'll enjoy this place and I'd definitely recommend it.

  • Stayed July 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Owen_R1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Village Natura Park

Property: Eden Village Natura Park
Address: Psalidi | Psalidi, Psalidi, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Psalidi
#9 Spa Hotel in Psalidi
#10 On the Beach Hotel in Psalidi
#11 Family Hotel in Psalidi
#11 Luxury Hotel in Psalidi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Eden Village Natura Park 5*
Number of rooms: 175
Official Description (provided by the hotel):
The Natura Park Village is established in 2009. Built in country style, with environment friendly materials, in spacious and well kept gardens, right on the pebble beach of Psalidi area, only 7 km away from Kos city, which can be accessed by hourly runs of local bussed, that stop right in front of the hotel.The hotel consists of 23 two-story blocks of bungalows, which contain ,in total,175 modernly furnished rooms, most of which have a direct or side view of the south-east Aegean pelago and the coast of Asia minor. ... more   less 
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Also Known As:
Eden Village Natura Park Kos/Psalidi

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