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“It is good, but has flaws”

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Grecotel Kos Imperial Hotel
Ranked #8 of 19 Hotels in Psalidi
Certificate of Excellence
Reviewed 20 June 2013

I was torn between granting 3 or 4 stars in this case. It is a good hotel! Rooms are very clean, staff is friendly and the meals are very good for a hotel, if not excellent.

The guest mix is okay but the majority are Russians and Germans and almost everyone has kids.

Strong points:

- Restaurants
- Lovely gardens and pools
- Rooms are very spacious and clean
- Huge diversity in sport activities and food selection

The hotel seems like a very good shot for families, you can have your kids entertained, there's a lot to do and something to find for everyone.

The location is fairly good except for the beaches, but you have the town center about 5 KM away, you can easily rent bikes, cars or some sort of track rides. You also have a very good bus connection nearby.

Weak points:

- One of the worst beaches on the island
- It smells like sulfur and worse in the evening and early morning
- Prices for drinks and food are unreasonably high

Unfortunately the beach was very disappointing which is a huge point if you plan a beach holiday. It's basically just stones all over, which wouldn't be too bad but you also have to walk about 15 meter into the sea until you are away from stones. Get bathing shoes for protection or you risk bloody feet and hurtful tripping, also get them before the holiday starts or you see yourself paying 50 bucks for a piece of plastic just to be able to bath at the hotel.

In the morning and evening there's a stench like sulfur nearly all around the hotel, it might be because of the time I was there or other reasons and I don't know off, so it might not be around at other times of the year.

Last point I disliked was the high prices for room deliveries and drinks in the evening. You pay 10 Euro for a soup of the day + 5 Euro delivery charge if you want it on your room, nearly 20 for a sandwich and the list goes on. The prices for drinks were 3.50 Euro for a bottle of Water, 3.00 Euro for a 0.2 coke or orange juice and 20.00 + for a small bottle of wine.

Conclusion:

All in all I would recommend this hotel if you are a family or if you don't have a problem being around hundreds and hundreds of people and families. You can easily get to nice beaches with a bus or car and the prices for sun beds are reasonable all over the island.

Room Tip: - Try to avoid rooms in the near of the pools if you want it quiet. - The suites with own pools are...
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  • Stayed: June 2013, travelled as a couple
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2  Thank Ksbanez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 June 2013

We spent 10 days at the Grecotel Imperial and here is our review:

> Location: 4 kms away from the center, but it takes only 10 min to get there with the local bus (lines 1 or 5 - bus stop at the entrance of the hotel)

> Facilities:
* Swimming-pools and gardens: 3 swimming-pools for adults, 1 children pool (perfectly suited for babies and small children) and a lazy river.
Everything was perfectly clean and well-maintained. We never had a problem to find free sun beds, as the hotel was clearly not fully occupied. Maybe it's gonna be another story in july and august...
* Restaurant: you can lunch/have dinner inside or outside, plenty of tables available, live cooking and appealing buffets.
* Beach: surely not the highlight of the hotel, as you will find a part of the beach with sand and another part with stones, separated by an alley. No surprise, this is mentioned in the hotel description. So, good shoes are needed if you want to take a waterside walk or have a swim. For real beach lovers, they should go in another part of the island, in Tigaki for example.
* Hotel shop: hard to believe, but it was cheaper than in the mini-market on the other side of the street! You'll find everything you need: food and drinks, clothes, personal hygiene products, children games, books, etc. On the down side, the people are not really friendly...
* Grecoland: although we didn't left our daughter in the hands of the monitors, we visited the Grecoland and it looked very welcoming and clean, we guess children had a great time there.

> Service: from the reception to the waiters, everyone was polite and helpful.

> Room #559: on ground floor, with a small garden and direct access to one of the swimming-pools. While our 3-year-old daughter was sleeping, we could rest in our sun beds and stay close to the room, just great! Fridge, LCD screen, safe, Hi-Fi device and a brand new airco system. Of course, not everything looked new, like the bathroom with a USSR-era hairdryer and a tired shower head, but all in all, the room was perfectly to our taste.

> Catering: we never get bored of the buffets, even after 10 days! Fish and meat, warm and cold dishes, plenty of vegetables and fruits, and always some specific meals for the kids. Special mention for the breakfast: so much choices that you could keep eating until lunch! And special drawback for the breakfast as well: it's always a bit deceiving for that category of hotel not to propose fresh orange juice, only a "chemical nectar" available from a machine. As a compensation, one person prepared every morning delicious smoothies...

Maybe interesting to know is that there is a car rental desk inside the hotel. Cheaper than the prices we found on the Internet, but if you have time, you can always compare with other car rental offices in the street and find a better bargain.
FYI, we paid € 142 for a Peugeot 207 during 2 days (baby seat and all insurances included).
We spent € 20 in fuel for the 2 days (going from Kos to Asklepeion, Zia, Mastihari and Kefalos = +/- 140 km)

So, we really enjoyed our stay in Kos and we recommend this island and this hotel for a relaxing time. But should you be more interested in cultural visits, Rhodes would definitely be a more suited destination.

  • Stayed: June 2013, travelled with family
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1  Thank PHV009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2013

This was our first sunshine holiday as a family (kids are 5 and 8 now). The Grecotel Kos had been recommended by friends who have stayed there several times already and after listening to glowing recommendations and looking at their website, we were very keen to see it for ourselves.

We arrived late at night on a Ryanair flight from Stanstead, and had a really nice and warm welcome from the reception desk. For hungry travellers (like us), the hotel puts on a midnight snack buffet every evening for their Premium Plus (all inclusive) guests and we were able to have a quick bite and a drink before collapsing into bed.

Our room was a family room in the main building with a balcony overlooking gardens and other buildings. As we didn't intend to spend much time in our room or on the balcony, a room with a view was never an issue with us. The family rooms are quite spacious with a separate sleeping area for the kids and were very clean and modern. New flatscreen TVs were installed the day after our arrival. There are mesh sliding doors going out to the balcony, so we were able to avoid being bitten by mosquitos and still have fresh air all night. Beds are a bit on the hard side and I also had a stiff neck after a couple of nights. However, my husband, who has a bad back, loved it. Horses for courses....
Rooms also seem to be well sound-proofed, as you couldn't hear noise from neighbouring rooms.

Staff is wonderful - throughout the hotel. The friendliest I have ever encountered. We made a point of learning the names of the people who we encountered daily (and there were a lot of them!) and the children loved them. The Grecoland Kids Club staff and animation team (Jan, Agnes, Villy, Lenny, Chiprian and Yosita) were fabulous and we couldn't have asked for nicer people to look after our kids. The children didn't want to leave!

Eating & Drinking!
We were on the Premium Plus and as some people already pointed out, not every beverage is included in that. However, there is still plenty of choice to keep most people happy. I didn't feel bored with the choice and was happy to stick to those drinks that were on the PP.
Breakfast and dinner in the main dining room was buffet style and was extremely tasty and varied. Spoilt for choice springs to mind! There is a tendency to eat too much when you have an all-inclusive buffet, so we tried sticking to the healthy choices (and there is plenty on offer!), but I'm afraid waistlines will still expand!
Lunch was at the pool bar, mainly Greek-style food, and it was absolutely delicious. Lots of salads, including the traditional Greek salad, different dressings, marinated veggies, grilled fish and meat, soups, bread, moussaka or lasagne, chips, etc etc. Dessert was to-die-for little cake squares, creme caramel, pana cotta, ice-cream or fruit. There was absolutely nothing that wasn't tasty or inviting. Again, staff here was extremely attentive and lovely.

As we travelled there at the beginning of June, the hotel was not at full capacity yet and there were plenty of loungers and space around the pools. The two large pools are seawater, so beware your eyes! The kids pool is chlorinated. Everything is immaculate.

Evening entertainment for us was the kids disco and whatever programme was put on that evening. When we wanted a break, but the kids wanted to stay, we left them in the capable hands of the animation staff and had a drink in the bar upstairs, looked after by the gorgeous Dorina and her colleagues.

Clearly we don't have much to compare this to, seeing that this was our first family break, but I'm pretty sure that when it comes to the whole package (quality of food, friendliness of staff, cleanliness of the hotel and beautiful surroundings), there aren't that many places that can compete with the Grecotel in Kos. For that reason it's getting full marks from us.
I can say with certainty that we will be back!

Room Tip: If travelling as a family, a family room in the main building is perfect. I wouldn't personally...
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  • Stayed: June 2013, travelled with family
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3  Thank Simone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

Luxurious hotel. Staff very friendly and helpful. Located a bus ride away from Kos town. Pools beautiful though cold. Views to die for. Kids club for our 10 year old. Food beautifully cooked and presented and plenty of choice. Immaculately clean and modern fittings - new T.V's were installed while we were there. All inclusive facilities weren't entirely clear and though lovely I agree that it wasn't a 5 star overall.

Room Tip: Sea views that mom upgraded us for weren't necessarily that close to the ocean!
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  • Stayed: May 2013, travelled with family
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1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

Stayed one week all inclusive in June so weather good and not too many children. Aside from some broken sun loungers, everything was well maintained and kept very clean. Direct access to a very narrow shingle beach nice for a walk and a drink at the hotels beach bar but too crowded for a reaxing day sunbathing. Almost without exception, staff the friendliest and happiest I have ever come across anywhere, although sometimes a bit slow to offer more drinks at dinner after the first round. Food plentiful and varied in the lunch and dinner buffets so more than adequate and breakfast very good. The one off a la carte meal was nice in that it was so good to have polite table service somewhere quiet away from the slightly manic buffet. That said, although the food was very well presented, it was nothing special and as others have mentioned, you'd be disappointed if you had paid the stated prices.

We had a limited sea view bungalow room which was in block 7 and well located but it was just an average size double room on the uppor floor of a small block of rooms - not what I expected when I paid extra for a "bungalow". TV reception poor and the only english channels were CNN and BBC news - the hotel seems more geared to the Russian and German clientele. All bars very good and a good selection of drinks on the all inclusive package, although the lobby bar closed at 00.30 rather than the stated 01.30. Think very carefully before opting for half board as everything is expensive and you even have to pay for small bottles of drinking water.

If evening entertainment is your thing, look elsewhere. The events were put on at 9pm when most people were having dinner and when we caught the tail end of a few it really wasn't worth the effort. Mossie bites a real problem so don't leave the doors of your room open and take plenty of repellant. Regular and cheap bus to/from Kos town good value and worth doing for a change of scene. Didn't get to the spa but the hotel grounds are excellent. Overall, a nice place with excellent staff but the only thing that is 5* is the prices. I would review this as 3.5 and good rather than very good but sadly that's not an option.

Departure on the evening flight from Kos airport was absolute chaos (more than usual I am told) with queues just to get into the terminal stretching out of the car park at one point!!!

Whilst I have every sympathy for poorly paid tour reps, our Thomson lady was not great. We sat through almost an hour of waffle about the available excursions with almost no information about the hotel. When we ski with Thomson we at least get a useful tips guide with our welcome pack (bus times, money saving tips, etc) but this time, nothing. And probably my failing but is it too much to expect a steer as to any local policy on tipping? The concept of all inclusive almost flies in the face of 5* star service (where tipping expected) but it would at least help to know what, if anything, the hotel/staff generally expect. I doubt we will go back - nice enough at a discounted all inclusive price but other resorts do it better overall.

  • Stayed: June 2013, travelled with friends
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2  Thank AWA2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013 via mobile

We stayed here for 11 nights from 1st June via Thompson Holidays. We were all inclusive which is called "premium plus" at the hotel.

As previous reviewers have commented is this actually all inclusive?? The drinks options are quite limited on the premium plus package. For example you have only a few cocktail options the others you have to pay for. The lunch menu at the Coral Taverna which is located by the swimming pools is really nice, with lots of greek options. There is also chips, pizzas etc available. Dinner at the hotel is okay but nothing special and was not particulary hot either. Again there were numerous choices so you wouldn't go hungry. We were also entitled to one a la carte dinner while we were here. It was nice but I don't think I would have paid the price that was advertised on the menu for a mozarella salad and linguine with prawns!

The hotel itself is extemely clean and tidy. Service is good and there are ample sun loungers around 3 large pools so you are never fighting for a sunbed. The hotel was right next to the beach where there are also lots of sunloungers. It is just a shingle beach so we didn't use it.

The bedroom was large enough with a shower and bath also. The matress was very hard and did not really get a decent nights sleep at all. There are lots of mosquitos around so please bring repellent!

There is a bus stop outside the hotel which goes straight into Kos town. It took about 15 mins and was €1.60 each. Kos town had lots of tavernas and souvenir shops. The ruins seem to be masked over lots of overgrown grass and graffitti which was a let down.

Overall a good hotel but I don't think this hotel warrants a 5* status from Thompson having stayed at other 5* resorts in Mexico and Mauritius which were far superior and of similar cost.


  • Stayed: June 2013
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Thank Gem25_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

We arrived to a very friendly welcome at reception even though it was 4.30 in the morning. The receptionist couldn't do enough to help including escorting us to our room by golf buggy which was appreciated as we were very tired. Our room was one of the hotels bungalows which had a great view of the pool. However we both found the beds a bit firm for our liking and both woke up with sore necks on different occasions.
We were made to feel very welcome by the extremely polite and efficient waiter service in the Dining room. The choice at breakfast was excellent and had all bases covered and the first two evenings had themes such as Asian food and the variety was wide ranging. However after the second night the food seemed to be quite repetitive. If you are looking at the half board option I would recommend going to Romeo's Taverna across the road for lunch which offers both variety and value as both the pool restaurant and the bar were on the expensive side.
As far as the facilities are concerned the pools were well maintained although some of the sun loungers were damaged. The free internet was a nice touch and all the public toilets were spotless. The shop was well stocked although again there is a cheaper option across the road. There is a regular bus service from outside the hotel to Kos Town for €1.60 which was very useful. Overall we thoroughly enjoyed our stay and the positives of the hotel far outweigh the small faults I have mentioned.

  • Stayed: May 2013, travelled with family
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2  Thank smiler109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grecotel Kos Imperial Hotel

Address: Psalidi 1, Psalidi 853 00, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Psalidi
#5 Romantic Hotel in Psalidi
#6 Spa Hotel in Psalidi
#7 On the Beach Hotel in Psalidi
#8 Luxury Hotel in Psalidi
Price Range: £87 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grecotel Kos Imperial Hotel 5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Grecotel Kos Imperial Psalidi
Hotel Grecotel Kos Imperial
Grecotel Kos Imperial Hotel Psalidi

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