We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Hotel - Not quite a 5 star though!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Grecotel Kos Imperial Hotel
Ranked #7 of 21 Hotels in Psalidi
Certificate of Excellence
FairyTurn
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good Hotel - Not quite a 5 star though!!”
3 of 5 bubbles Reviewed 10 July 2009

We stayed at the Imperial Kos for our Honeymoon with our 2 yr old son.
We booked through Thompson as a package holiday which was a new experience to us!
Firstly and unrelated to the hotel - but seeing as this hotel is exclusive to Thompson for british customers this is quite relevant.
The flight was a bit of a nightmare... LOTS of unruly children just allowed to scream and run a riot. Smallest seat pitch I have ever had and very uncomfortable seats. Unfortunately one of our bags didnt make it to Kos, and this was our sons, so we were bottle, clothe, nappy and sun screen-less! The thompson staff at Kos did do there best to help us but there was little they could do. Our bag arrived 3 days late.

First impressions of the hotel on arrival was very good. check in was so quick and the lobby area is very nice and clean. We stayed in a Junior Bungalow Suite, we had to upgrade through the hotel as Thompson only sell the lowest grade rooms to its bristish customer... The brits are at the very end of the pecking order but more on that later.

The room was clean and spacious and we had a nice pool veiw. (749)
It was a bit of a pain as there were 2 flights of stairs and with a buggy this gets annoying, maybe the allocation of the room could of been thought out a bit better.
There was a large empty fridge in the room which came in very useful and the TV had 2 english channels, BBC world news and Eurosport. All the other are greek or German.

The grounds itself are well kept and all the communial areas seemed nice and clean.

When we went for dinner on the first night we were astounded at the variety of food, it was over whelming, and we thought that we wouldnt be able to try everything in 7 days....
However, the food is very bland. Its catering for the masses and it soon dawns on you that actually it would be better to have much less choice and some nice flavours.
Breakfast was much the same, infact I missed breakfast on a few days as I couldnt stomch bland bad food first thing in the morning. If you love salad and fruit then its great as there is plenty. Its not really untill you go out for dinner in a little traditional taverna that you realise how bland the food is. They offer smoked slamon for breakfast but even this doesn't taste nice, its the cheapest possible salmon they could find it tastes like.
The staff in the main dining hall were all wonderful though and they make the effort to learn your names and drinks.
We did not eat in the al a carte as we didnt want to waste our money and prefered to eat out instead. Bit of a shame as we were on Half Board.

The swimming pools were a bit dirty and we didnt see anyone cleaning them or any maintenence in the whole time we were there.

The beach is pretty bad, we didnt use it once. There is a great beach called paradice beach which is massive and just before you get to Kefalos which is about 30 minutes away if you really want a beach.

The spa was a bit hit and miss. me and my husband both used it, I am a bit of a spa pro and know what to expect, There was a language barrier which made the treatment I had a bit awkward and not very relaxing. the treatment was OK but no where near worth €120. the therapist after the treatment informed me that she was practising?!
There was a bad sewage smell wafting into the massage room which wasnt very nice.

The drinks at this hotel are so over priced its stupid. the drinks aren't even nice. The staff at the pool bar are very under experienced and cant make simple drinks like gin and tonic well. €12 a drink is way too much, I wouldnt mind if they drinks were exceptional but they were very poor and the local branded drinks tasted awful. €5 for fresh orange juice for a 2 yr old?
The greeks dont make good wine so don't watse your money on buying a bottle at the hotel! go for a french or SA or anythign else they offer.

The entertainment in the evenings is so poor. They have a hour or of childrens music and disco so for children from 8pm. This is for German, Russian and romanian children! the hotel very much focus' on their German, russian and romanian guests. There were very few english guests in comparision and they dont even attempt to involve children who are English. The childrens club (if you can call it that) was not good. I would imagine third world countries would have better facilities. We went there with our son and within a few seconds I knew I wouldnt leave him there alone. No-one approached us (presume because we are English) there children seemed unsupervised, the very fews toys that were there were either broken or filthy and very usd and old.
There was no available water for children and the small outside gravil pit of a sandpit/play area had no shade.

To sum it up, it doesnt qualify as a 5 star hotel. I am a travel agent and I know 5 star hotels. Its probably a good Thompson Hotel if you are used to package holidays. and to be honest we didnt pay a lot of money for 7 nights including transfer and flights on Half Board, so I dont feel ripped off. I would of expected to pay a bit more for a good quality 5 star. This hotel should NOT be charging 5 star prices for drinks and spa treatments though!

We wont be going back to Kos or this hotel and I would doubt we would visit another hotel in this chain.

If you are after a cheapish holiday with no worries about tranfers and some good weather and would be quite happy just chilling round the pool then go for it.
Personally we wont be travelling with Thompson or with any package holiday provider as I dont believe you will get a true 5 star with Thompson. I can see how this would be one of THEIR premiere hotels though,

any questions, please feel free to mail me.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FairyTurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

854 reviews from our community

Traveller rating
    488
    254
    71
    27
    14
See reviews for
372
335
15
12
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
sydney
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 July 2009

i cant rave enough about our stay here. we came with our 2 young boys as a stopover for a few days on the way back to australia-i cant wait to come back!! there were so many great things at this hotel-the pools, the rooms, the staff, the decor, the services, the location-it was seriously faultless! we plan to return for 2 weeks next time-its a bit on the pricey side for the seaside bungalow that we stayed in but with vews of the agean and all of the hotel pools it was worth it! you must experience it!

Stayed July 2009, travelled with family
Helpful?
1 Thank lingre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2009

we spent wonderful week there, if I'd ever back to Kos the choise will be easy! - Greacotel again :)

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aaleksandraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemel hempstead
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 14 June 2009

To be honest it depends what you are looking for whether this hotel suits or not.

If you require rest & relaxation then you wil get it here also good food and very helpful staff. All the staff here were freindly courteous and went out of their way to look after you, hotel public areas were nice and very clean. Beach was a pebble beach and it was very difficult to get in and out of the sea however there was a jetty if you are able to use it.

I think for us the main let down was the room, we had a garden room with a side sea view, the view from the room was right over the pool area to the sea, very nice. However it was the room itself that was the problem, very hard beds, basic furnishings, TV with many German channels, Sky News that was not working and Euro news & sport. This is definately something that would put us off returning to the hotel in the future.

Bus service to Kos town is great, buses every 15 mins but not much outside the hotel itself.

All in all a pleasant relaxing holiday.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruby Wax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 June 2009

Myself and my friend fancied a bit of r and r, and we were not disappointed. The hotel was, to be fair only at about half capacity, but we were early in the season. We booked with Thomson. We were on a full board package. We had a partial sea view twin room. So, firstly, Thomson customers get to use te spa facilities for free, something which they were not telling guests, this is pretty good, the spa is 35euros a day to use otherwise.

So, main meals are taken in the buffet restaraunt. The quality of food was excellent. What I like is that the food is cooked in front of you i small amounts and you help yourself as opposed to the food being brought out from a kitchen. There was so much choice, it was amazing! At least 10 main dishes a night, salads, fruit, dessert. Everyone at the hotel was raving about the food. The service was top notch. Breakfast also taken in here. I'm not a cooked breakfast fan but there were plently of cereals, fruits, cold meats etc. I notice there have been previous complaints about flies but I'm pleased to say apart from the odd one or two this wasn't a problem.

Lunch was taken in the taverna by the pool. Large choice of salads, huge pieces of swordfish and salmon cooked fresh and choces like lasagne, chicken, beef. This again, was excellent.

The cost of soft drinks and alcohol is very expensive but, for a hotel of tis quality probably not much more than you would pay in an equivalent hotel in the UK, when you take into account the terrible exchange rate! It did mean that the guests in the hotel were all, whatever nationality, nice people. There were no loud or obnoxious families. Everyone we met were simply lovely people. Coffee and Tea are about 3 euros, a large bottle of water about 4.50 euros, wine, between 19 and 31 euros a bottle (ouch!!), pint of beer around 4-5 euros. They allow you to charge to your room. This has a benefit in that the staff do not expect you to carry money around so no tipping, but it can come as a nasty shock on the last day when you settle the tab. The surroundings and staff are however, so lovely that spending 20 euros on a bottle of wne to enjoy in th gorgeous hotel with fab staff was money well spent.

The al-a-carte restaraunt, we didn't eat in as i think there was an additional cost. to be honest we didn't see anyone in there most nights at all.

What else, there is a mini market inside the hotel itself - sells alcohol, water etc formore reasonable prices but, the prices are cheaper still at the mini market just down the road from the hotel. Probably best getting water from the hotel shop and alcoho from down the road. The hotel give you a fridge and corkscrew in rooms, together with wineglasses.

The rooms, well equipped on the whole and roomy. A kettle and tea and coffee facilities would have been very welcome and it was a little disappointing not to have any. Maidservice was daily and to a high standard You get fluffy robes, fluffy slippers, flowers, fruit and wine in your room. Balconies are spacious. Good air, con, large bath, plently of storage.

The pool areas were lovely. Plenty of umberellas and the loungers all had spongy matresses and pillows. The pools were FREEZING!, they are not heated and take a bit of getting used to. They are salt pools. This is better tha chlorine in my eyes but they were very salty. My friend who swims with her face in the water found them too salty though it didn't bother me too much. Beach looked nice but I didn't use.

There are watersports available on site which, whilst we didn't use came reccommended by others.

There are a few downsides, and they are probably more reflective of the fact that we went out of season. The beachside fish restaraunt was not open an neither was the pool bar. There wasn't much going on in the evenings. Thre was a film shown nightly and a pianist in the lobby bar. This is not the sort of place to go if you want to be entertained a night. If it is different in season hen I'd be interested to find out.

Kos Town however is just down the road and has everything you would need or want. It is about 10 minutes on a bus which run like clockwork. A taxi is 9 euros which is a fixedprice. There are cabs back until all hours of the morning and these were no problem. Kos Town is a very nice place. We took a day trip to Bodrum in Turkey from one of the boats on the harbour. This cost 20 euros return. the crossing took about 45 minutes. Would reccommend Bodrum. They have market days there and these are the day that the tour operators run the excursions there. We went on a non-market day and still found plenty of cheap designer goods to buy and the whole place was clean, welcoming and i think without so much of the hustle andbustle it has on the market days. We spoke to people in our hotel who had gone on the Thomson excursion there and said that it wasvery disappointing. They came away with a completely different impression of the place than us. Doing it under your own team is half the price of the Thomson trip. Just be careful on the way back with cigarettes and alcohol. Someone on our boat came back with 400 cigarettes when the limit is 40 (or something close) and not only had them confisated but had a very difficult time with the customs officers. The fines handed out, or so we heard are in the region of 600 euros!

Speaking of excursions, Thomson did a 'greek night' - avoid. For 43 euros it was a huge let down. It promised dinner in a taverna watching the sun go down from the beautiful mountainside town of Zia. What you get is a stop in the village of Zia, which although quite pretty is just a town full of tacky tourist shops and then driven to an INSIDE venue wth no outside views, that reminded us all of a cross between a night at bultins and a meal in a canteen. The food and service were shocking. The entertainment was continual (slightly annoying when you are sat with your back to the stage), it was, i think i am trying to say repetitive and not worth the money. Save your money and go to a taverna. The alcohol was free but not many thought the wine was drinkable!

All in all a totally relaxing break where the staff could not do enough for you. Near enough to town to get some variation from the hotel and I would reccommend a few afternoons in the huge hydrotherapy pool in the spa for true relaxation. Get the girls on the desk to turn all the jets and fountains on and prepare to relax.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarahbchops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tring
Level Contributor
191 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
4 of 5 bubbles Reviewed 31 October 2008

Stayed at the Kos Imperial for 1 night while transiting from Kalymnos to Athens. The hotel is a brilliant 5* property, about 7-10 minutes from Kos Town by car. The rooms were modern, spacious and well equipped. I liked the fact that it wasn't a high rise building - the rooms/bungalows surrounded the large swimming pool area. The hotel is on the beach where a large number of complimentary loungers are available. The bar area across the main lobby is fantastic with imaginative water features and marble floors. The only downside of the hotel is that at times it felt like it was catering for "package" holidaymakers only who were either on half or full board. Thumbs up for the sign by the pool informing people that if towels are left unattended for too long they will be removed from the pool area. I would certainly stay there again.

  • Liked — The grounds
  • Disliked — The bungalows with private pools did not seem private at all.
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PhillipP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greece
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 23 October 2008

the hotel is very luxurious with big pools and also very close to the city of Kos.
therefore is a great place to stay and spend your holidays there
also the breakfast were great with very tasty sweets

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dimitra_trian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Psalidi
1.5 mi away
Michelangelo Resort and Spa
4.7 mi away
Aqua Blu Boutique Hotel + Spa
6.2 mi away
Astir Odysseus Resort & Spa
Show Prices
Show Prices
Show Prices
1.1 mi away
The Mitsis Ramira Beach Hotel
1.8 mi away
Platanista Hotel
Platanista Hotel
#1 of 21 in Psalidi
4.5 of 5 bubbles 801 reviews
17.8 mi away
Blue Lagoon Village
Blue Lagoon Village
#1 of 13 in Kefalos
4.5 of 5 bubbles 1,222 reviews
Show Prices
Show Prices
Show Prices

Been to Grecotel Kos Imperial Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grecotel Kos Imperial Hotel

Property: Grecotel Kos Imperial Hotel
Address: Psalidi 1, Psalidi 853 00, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Psalidi
#6 Spa Hotel in Psalidi
#6 Romantic Hotel in Psalidi
#7 On the Beach Hotel in Psalidi
#7 Luxury Hotel in Psalidi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grecotel Kos Imperial Hotel 5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), LoveHolidays, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Bookgreece.com and HotelQuickly so you can book your Grecotel Kos Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grecotel Kos Imperial Psalidi
Hotel Grecotel Kos Imperial
Grecotel Kos Imperial Hotel Psalidi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing