Arrived in the middle of the night and received a friendly welcome from the night porter,He left us sandwiches in the room that must have been there all day because they were solid. Also nothing in mini fridge to drink.Had to stock it ourselves found the reception staff really helpful and friendly. The room overlooked the mountains and the front of the hotel which was away from the noise of the pool area. The room was a decent size and clean, although the sheets and towels looked a bit grubby, the bathroom also needed updating and the shower leaked down through the door and out into the corridor. The pool area was lovely with big trees to shade under and plenty of sun beds, although it was very noisy during the day with VERY LOUD music being played by the animation team, so loud it could be heard on the beach which was at least 500m away. Saying that there was plenty to do during the day if you wanted to join in the activities round the pool. The animation team were friendly but not pushy especially Sophia who was lovely and I hope she gets the job she is looking for. Evening entertainment left a lot to be desired!!!
Now to the biggest problem. The food and drinks. Considering its all inclusive there was only three meals per day with nothing in between for the kids unless you were prepared to pay for it and the bar finished at 11 o'clock at night after that you had to pay for drinks. All the soft drinks were unbranded and weren't very nice the water was out of the tap no bottles unless you paid for it. Bar staff were very friendly. The beach bar was a wooden shack with a cool box with flat soft drinks in it. Totally inadequate.
The restaurant manager was very flirty with the young female guests and could be nasty to the young waitresses in front of guests, which was not nice to see because they were very nice and polite and attentive. The food was garbage, nothing labelled, always cold and when I asked what the food was some of the staff didn't even know. Being there for two weeks it made meal times miserable. We ate out a lot which put a lot of extra cost onto the holiday. Having previously stayed in 5 star hotels I would rate Sun Palace as a 3 star. This is due to the food, drink and poor all inclusive deal, no beach towels available and no bath robes and slippers as stated on web site.
Would not stay at this hotel again but please don't be put of Kos as a holiday destination, as it has a lot to offer. We hired a car for 2 days and traveled all round the island. With a good clean and tidy up on the island it would be even better.
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- Also Known As:
- Hotel Sun Palace
- Sun Palace Psalidi
- Sun Palace Resort & Spa Kos/Psalidi