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“Excellent holiday”
Review of Kipriotis Maris

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Kipriotis Maris
Ranked #6 of 19 Hotels in Psalidi
Certificate of Excellence
Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent holiday”
Reviewed 12 August 2010

We had read the reviews so had an idea what to expect. We went all inclusive and the Maris fully lived up to expectations - food had to be taken at the Panorama as numbers were down on the complex but this was no problem - food was excellent - great choice and good quality.
Service in the bars was very good and there was good company and plenty to do for my daughter.
Entertainment is geared to the Italian tourists, and there are several other nationalities in the hotel but this adds to the atmosphere.
Kos Town is easliy accessible.
A really good relaxing holiday.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank astanier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Brighton
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 September 2008

In Summary

Huge disappointment on so many levels - Definitely NOT 5*
Miss sold Panorama Hotel and forced to stay at Maris Hotel
(Report being filed with the UK European consumer centre
– through Trading Standards Institute)
Clean and tidy complex
Very poor beach
Sea view was a ‘sea glimpse’ overlooking bins
OK buffet dining experience
Inconsistent staff training and service delivery standards
Not 5* by any means

In detail

We were oversold this holiday with a promise of 5* all-inclusive 'luxury'.
We bought (text from our receipt)
Iberostar Kipriotis Panorama
Room with Sea View….all incl basis….hotel

We were placed in the Maris hotel advertised also as 5*.
Having worked in the travel industry for many years staying at 5* hotels around the world for the last 20 years - I can definitely assure you that this hotel was a good 3* to an OK 4*.

Transfer
When we arrived we were put on the bus and told by the rep “you are the 2 additions”, handed a piece of paper with ‘Maris’ written on it along with our return transfer details. When we pulled up outside the Panorama hotel we thought that it looked very impressive – although we were then told that we were staying at the bottom of the hill, closer to the beach at the Maris hotel. From a distance the Maris looked good. Initially this didn’t appear to be a problem as we thought it was a 5* hotel. The reception was very nice the staff welcoming and helpful. We were quickly on our way to our room. It literally was 100 meters from the reception.

Room
This was a good-sized room with plenty of hanging space, storage drawers and a fridge. The advertised Satellite TV had one channel running very old American drama but no English-speaking channels for news etc, all the other channels catered for the mainly Dutch and Italian clientele. Two uncomfortable beds pushed together, good air conditioning and good room and bedside lighting. The room had a marble floor which I had never experience before in a 5* although I suppose that it did help keep the room cool.

Our room was right at the front of this sprawling complex: coach, buses, taxis all stopped outside our balcony with people coming and going all day and night. The local scooter hoire shop is at the end of the complex and the road outside is used as a testing area for people renting the scooters and two-seater motor buggies – they ride them up and down fast, some demonstrating their skill at skidding on gravel by way of testing the bikes before renting them.

Sea View
Having seen the pictures on the website of the sweeping panoramic views of the Aegean Sea looking onward to Turkey – we were somewhat disappointed with the ‘sea glimpse’. The beach was tree lined and so you had to look through a break in the trees to see the sea. However, and this was once of my greatest criticisms we had a direct view of three large Sulo bins which we had to look over for our ‘sea glimpse’.

I went to talk to the front office manager who told me that was the sea view! I said that I thought that a view of the bins was unacceptable and she actually shrugged her shoulders and said, “This is sea view”. She was not really very interested in handling our complaint – I asked if we could move 3 rooms closer to the main building which would have presented us a slightly better sea glimpse, she did indeed check the system and tell us that that room would be available in 3 days time. Having reflected on this and not wanting it to spoil the holiday I went back a day later to ask for that room change and was told that the room was now allocated to someone else. Having complained again I was offered a sideways move to the other side of the complex with an even worse view. I declined the move telling the receptionist that I was extremely upset. We never heard from the front office manager again until I asked for the email address at the end of the holiday.

Beach
From the Iberostar website
Iberostar's guiding principles
On the best beaches in the world
The greatest of care for our surroundings

Having crossed a busy road, pass the bins to get to the dirt track. You are greeted with what looks like an ice cream / fish and chip van, advertising itself as a canteen for all-inclusive guests, offering a glass of juice or ice tea, a beer or bottle of water.

Wooden pallets are aligned in single file to form a walkway over the dirt track on to the grit beach. This is a pebble beach at the waters edge that turns to grit, on which are placed the uncomfortable mainly torn sun loungers and umbrellas. The grit is not kept even in a 3* standard, it is littered with plastic bottles and cigarette butts. We witnessed one couple arrive at the beach and the lady burst into tears saying to her husband, “This is horrible”.

You had to walk to the next lot of sun loungers along the beach to use the toilets facilities. These were two wooden sheds housing a WC and sink. Although smelling fresh and covered in post cards of the local area, I have never encountered this before at a 5* resort.

In complete contrast the beach that you had to walk onto to use the toilet had really comfortable padded sun loungers and was incredibly well maintained. The gentleman that owed the beach had gone to great effort to create a golden sandy beach from the pebble at the waters edge on which his sun loungers sat. For this experience you paid an additional 6 euros per lounger per day.

Complex grounds
Very well kept garden areas. The pools were immaculate and the seating area clean and tidy always.


Food
From the Iberostar website
Iberostar's guiding principles
Exquisite cuisine

Pretty average buffet dining.
A very good salad, OK dessert bar and average hot food, trays and trays of re-heated food brought out and placed under hot food lamps which quickly got a crust forming on as it was drying under the lamps. What is not eaten one night comes out the following night in a different guise.

Very strict times for eating, the evening meal is advertised until 9pm and that does mean 9pm. Lights on the hot lamps go out and the cleaning begins – the food is quickly taken back into the kitchens.

Continental breakfast from 10 till 11am as long as you are happy with a few meats and cheeses, bread, yogurt and one jam, the rest of the selection are removed at 10am. No toast either, the toaster is unplugged a 10am and woe betide anyone that wants it plugged in after 10am, I was treated appallingly by the kitchen staff for asking for toast after 10am.

The offer of al a Carte dining in the Triton restaurant on certain, book able in advance evenings is very alluring until you get there.
We went once to the Asian night: the starter was pumpkin soup; the main was a choice of chicken or pork, we chose the chicken it was the smallest portion of rice with hard chewy pieces of chicken in an inedible sauce. We left the food and walked out in disgust.

The restaurant we ate at was outside and the conflicting and contrasting music from the pool and bar vs the restaurant during the breakfast and lunch service became very wearing after a couple of days.


Entertainment
All in Italian, which we looked at one, evening for about 10 minutes. It was the lads from SprinTours dressing in women’s clothes dancing badly to Cabaret. It may have been funny if we could have understood it.

Greek night in the main restaurant was OK, although I am not sure watching the Maitre'd do a dance for us while being delivered Ouzo on a tray during his dance added to my 5* experience.

Staff
From the Iberostar website
Iberostar's guiding principles
Highly qualified team
Inconsistent.
Front office manager: ineffective and uncaring.
The cleaning staff: exceptional – friendly, polite, chatty and cleaned the room quickly, efficiently and to a very high standard, daily.
The reception staff: very friendly and helpful and apologetic for their manager’s inability to resolve our accommodation issue.
The bar and waiter staff: on the whole were friendly, polite, chatty with exception of two: a young bespectacled blond haired girl and an aging man named Valises. These two blew hot and cold with different customers, we thought that they were downright rude.
Restaurant staff: again on the whole friendly, polite and chatty with the odd exceptions of appalling service standards during breakfast.
Maitre'd: a little officious when seating you, but very quick to respond to our complaint about the kitchen staff.

  • Liked — The bus arriving to take us to the airport
  • Disliked — Staff, view, beach
  • Stayed September 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank KarlThomasBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
1 review
Reviewed 14 August 2008

We had a great two week stay at the Maris, we booked through Travel Republic three weeks before the holiday after using Iberostar hotels in Tenerife, but we knew that this hotel was on a complex of four hotels, 2no: 5* and 2no: 4* hotels the two 5* hotels, The Maris and Panarama guests can use the other hotels and use the All inclusive bands and get drinks etc.. The Maris is full of Italians and alot were rude and arrogant and acted like the Germans use to ! Saying that our Son use to go to the Kos Bay view hotel were the Iberostar Starfriends were fantastic with all nationalities, Tadas,Sylvia,Guy and Martin were funny and good company for Kids and Adults and also did shows in the evening. The Iberostar staff in the Maris are excellent the Cleaners, the Reception staff, Porters were so friendly, the Restaurant Maitre d's Christos and Dimritris shaked everyones hand or did high 5's with the kids on entry to the restaurant and the waiters and waitresses and kitchen staff were also friendly. The people who made the holiday were also Vasilius the daytime barman who came around the pool to keep you in drinks and was a real laugh and also does some great magic tricks, Kostas the Minibus driver who will take you anywhere on the complex was also very friendly. The food was always, Soup, Fish, white meat and red meat,potatoes,Vegatables, Salads,Pasta dishes, Bavalava, lovely desserts including Ice cream,Fresh Bread,Fresh Fruit,Sandwiches at 11am and cake in the afternoon if you have room . When we arrived we hoped and e mailed the hotel direct , without an answer before arrival asking to be in the Panorama but we are glad that we were not put there as the hotel is too big, you are just a room number, the rooms in the Panaroma have carpet, the Maris tiled and apart from that they are the same as the price for the two hotels on the Iberostar site are the same !. You can also go to the ltalian and Asian Restaurant by the Panaroma pool once a week it is nice to have waiter service but it is a set meal with only a choice of main meal but well worth the visit for a change.

  • Liked — Pool,Friendly staff,Weather,Rooms
  • Disliked — Rude Italians
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank EnglishFamily93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
112 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 9 August 2008

My wife booked our weeks stay through Travel Republic two days prior to going. As we were flying with Thomas Cook we wrongly thought they were our tour reps. Unfortunately we fouind out once we had arrived that they were not and that Travel Republic had put the whole package together. We were led to believe , like so many others it appears, that we were staying at the Kipriotis Panaram hotel however we were booked into the smaller Maris hotel instead.

Although firstly dissapointed by this, we were extreemly happy with the spacious, clean , junior suite we had been allocated. The air conditioning was superb which you need when the temp had reached 42 degrees. The large pool was clean and really good. We were all inclusive and I personally thought that the buffet style food could have been a lot more varied.

There are a couple of major problems for British visitors.

1. The entertainment is non existant. There is a Greek guy called 'Steve' who sits behind a keyboard pushing buttons and attempting to sing 6 nights a week at the Panorama hotel and one night a week at the Maris and that is it.....dyer.

2. There was probibly about three British couples in the whole hotel and about 99.9% Italian. The only reps in the complex were Italian and if there were any activities on during the day all the notices were in , youve guessed it, Italian. I asked if something could be written in English however that never happened.
My 14 year old son was bored, bored bored as to be honest were I and my wife.

Kos town itself is a lovely place and you can get there from the hotel on a five minute bus journey that differs in cost from 3 euro80 to 4euro 80 depending on the driver.
There is plenty to see in Kos town and a great Irish bar in Kanaris street called SHINNANIGANS.

Thomas Cook rep in all the Iberostar hotels except for the Kipriotis Maris.

The staff were all very friendly.

Lastly, the Kos airport is something to behold .....

I would not go back to this hotel again

  • Liked — Cleanliness and friendly staff
  • Disliked — no entertainment and most things done to accomodate the italians
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank midimanmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 July 2008

We booked a week all inclusive 2-9 July 2008 staying at the Panorama-Maris. As our flight didn't land until 1am local time so it was well into the early hours of the 3rd before we arrived at the Maris. Check-in was fast and efficient but we did have to find our own room, easy enough though.

We had a junior suite with a sea view (only just) but that didn't matter as we didn't spend much time in the room.

Food - no complaints what so ever. It was plentiful, varied and so tasty.

Staff - Very friendly and couln't do enough for us. Nothing was too much for them.

Entertainment - very little. What there was, was geared towards the Italians.

Drinks - unlimited from 10am to midnight including premium brands - Gordons, Baileys, Claymore, etc.

Rooms - Ours was a junior suite, Hairdryer in bathroom, toiletries replenished every two days (shampoo, shower gel, soap), fresh towels daily, sheets changed every 2 days. In room safe at a cost of €25 per week. Refrigerator with complementory beer, coke, lemonade, fanta and water, restocked every 2 days.

Pool - No shallow end really, varied between 1.55m and 1.7m, reasonably warm but brilliant once you were in. Pool towels are provided at no extra cost. Waiter service.

Check-out - we had to check out by 12 noon although we didn't leave the hotel until 11pm and the all-inclusive package finishes at 12 noon on the day of departure. The AI wrist band is cut off at noon but then you are given vouchers for lunch and dinner so you still have to pay for drinks. We asked if we could extend the drinks package until we left but this wasn't an option although the receptionist spoke to the Manager and he agreed for us to keep the bands until we left.

OVERALL - A really good hotel with friendly staff - great holiay, would we go back - most definately.

  • Liked — food, staff, clean
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Frankie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trowbridge
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 August 2007

When we booked our holiday, we were made to belive that we would be staying at the Panorama hotel on the complex, to our disapointment at the time we were not staying there and were put in the smaller "Maris Hotel" at the bottom of the hill. This was a common occurance at the complex so take care when booking.

However, the change worked to our advantage, as the Hotel Maris is by far the better hotel. The staff are much friendlier, the pool is larger and cleaner, better bar and it is much closer to the beach! Also, no/less children.

My favourite part of the hotel was the food. A large buffet that changed everyday. We ate very well every night with a great selection of national and international dishes. The meat dishes were brilliant! The only downside is that you had to wear trousers (in the very warm weather!) in the evening meal. Also you have to shake a million member of staffs hands before you can get to your table.

We did venture to the Panorama on the occasional evening for a change of scene as it has beautiful views.

The only disapointment was the lack of Entertainment, which is a bit of a problem. They could do with a local band playing in the evenings!

But GREAT HOTEL!

  • Liked — The great pool and food!
  • Disliked — Lack of evening entertainment.
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Ade-Michelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
midlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2007

Originally thought we had booked into the Panorama (one of the sister hotel up hill) and were a bit disapointed to be in the maris however the hotel was great. The staff are top notch and were very frendly, and they all made you feel welcome (greeters in resturant and bar deserve a special mention for being top). The hotel seemed generally quite compaired to the kos bay. Hotel is positioned close to the road and beech (which is more pebbles than sand like most kos beeches) and does not require the walk up the steep hills that the other hotels have which is big plus. The food was of a good quality but my wife found it a bit repative at times as she is not an adventerous eater. The only two significant complaints I have is: 1. a lot of the facilities required you to go to the other hotels to use which can be a pain. 2. The bed in the room was not a double even though booked one and was not the most comfortable

  • Liked — staff
  • Disliked — beds
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nightwalker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kipriotis Maris

Property: Kipriotis Maris
Address: PO Box 337, Psalidi 85300, Greece (Formerly Iberostar Kipriotis Maris)
Region: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Psalidi
#5 Spa Hotel in Psalidi
#6 Luxury Hotel in Psalidi
#6 On the Beach Hotel in Psalidi
#7 Romantic Hotel in Psalidi
#9 Family Hotel in Psalidi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kipriotis Maris 5*
Number of rooms: 144
Official Description (provided by the hotel):
KIPRIOTIS MARIS is a luxurious but at the same time, cozy hotel conveniently located in Psalidi area, just 3km away from Kos town and 25km from Kos International Airport. With a bus stop directly in front of the hotel and a cycling path extending to the town centre. Kipriotis Maris makes the best choice for sightseeing lovers. Separated from the beach by the coast road alone, this 5 star property features comfortable and spacious rooms built in bungalow complexes all around the pool and garden area creating a fantastic setting ideal for relaxing and luxurious holidays. The property features 144 luxurious rooms including 9 rooms designed for guests with special needs. All rooms are very spacious with modern - easy living furnishing. They all have large verandas with view either to the gardens, the pool or the sea. Rooms are broken down in double rooms and junior suites. ... more   less 
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Also Known As:
Kipriotis Maris Hotel Psalidi
Iberostar Hotel Kipriotis Maris
Iberostar Hotel Psalidi
Kipriotis Maris Kos/Psalidi

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