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SENTIDO Louis Plagos Beach
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Reviewed 26 August 2014

As a family we have stayed at many all-inclusive hotels and I must say this hotel rates as one of the best.

The hotel is located about 25-35min walk from tsilivi, which is fine for me as I enjoy walking around and seeing the local areas. However, the majority of the walk is on the road (no pavements) so best to walk in the day and taxi at night.

The hotel is beautiful and the staff are amazing (big mention to Alex on the bar that was always friendly and professional). This also goes for the restaurant staff and the pool bar staff. Rooms were cleaned every day (cleaners were lovely too).

The food was excellent in comparison to other all-inclusives, plenty of choice, and no rush or fighting for seats. A totally relaxing experience.

There is one adult pool and adjoining baby pool which was a worry at first as our 6 yr old always wanted the adult pool, which was out of her depth (from about 1.5m to 3.5m deep), but a couple of armbands sorted that out. Only criticism regarding the pool is the restriction on anyone jumping / diving in. I presume the management are afraid that water splashing around the edges is a slip hazard, or annoyance to guests sunbathing. The tiles are slip resistant so no danger there, and there are plenty of sunbeds on the surrounding grassed areas for those who want to be left alone, so as a family resort I think the jumping in ban should be lifted. Kids love to jump in (or push dad in!).

There is a small craggy bay right outside the complex with a jetty, so perfect for snorkelling, and I understand that the hotel is due to develop the complex to include some more pools close to the sea.

the wifi is very expensive (cost us around 80euros for 10 days), a bit slow and you can only use one ipod/ipad at a time.

As far as entertainment we have never experienced such a hard working animation team. If one member was leading a dance or game, the others were mingling with the guests on a one-to-one, making everyone feel welcome. They all were professional, polite and showed a real interest in the guests and an enthusiasm for their work. Kris and Myky were amazing and had talent which should help them go far. Kris is an amazing dancer and engages with the adults and children really well. Myky should be in comedy – he is really funny and all the kids love him (not a bad dancer either). I usually don’t get involved in the activities (leaving this to the kids) but both these guys were so engaging (and not in a pushy way at all) I had to get involved. The Zumba girl (don’t know her name) just seemed to be on a 24hr workout and was smiling all the time. Natalya was in charge of the team and they seemed to have just the right mix and balance of characters to make the holiday one to remember. The daily activities are repetitive, and there is limited space to see the shows in the evening, but this is not a criticism of the team but of the facilities they have available. The team could do with new equipment (such as dartboard, darts, table-tennis rackets etc.), and some more areas fit for carrying out the activities (for instance the area for French bowls was a grass slope).

The entertainment team helped take our holiday to a level well above our expectations; however I am unable to give a full 5 stars due to the experience we had with the reception staff. These are the face of the company, so I don’t understand why we faced such problems with the 2 blonde ladies on reception. It wasn’t so much the issues, but how they dealt with them, telling us we should have done this or that in the first place.

Issues (all to do with reception):
Day 1: we found ourselves being placed in 2 rooms quite far from each other. The staff did not seem to think this was a problem (putting a 14 yr old and 6 yr old in a room far from the parents). We were told we should have stated to have the rooms together when booking. We booked as a family of 4 and apparently incorrectly expected to be accommodated at least close together. We were told to see our rep or manager next day.

Day 2: we all stayed in 1 room (we did not feel comfortable splitting up); the 4 of us slept in 1 double and 1 single bed. We told reception we hadn’t slept and they advised to speak to rep or manager who was not back until following day. The rep was nice, but we would have to rough it a second night before the reception manager was due in. so we did.

Day 3: saw manager and explained. One of the original receptionist said “why did you not say this, we could have provided an extra bed in the room. You only complain about the mattress being uncomfortable”. At this point my partner was in tears. Either the receptionist was trying to look helpful in front of her manager or mixed us up with someone else. Either way we had been very clear what the problem was from day 1. In fairness to the reception manager she was very understanding and sorted the room for us very quickly that day.

Final day: checked out, stored luggage and enquired if there was a place we could shower before being picked up for airport. Was told there are showers in the toilets downstairs. At the time we asked for towels the other receptionist said to us “you haven’t booked the room, why not?” I think this final point sums up the 2 receptionists; one doesn’t give you the right information and then the other makes out it is your fault for not knowing.

All in all, I would recommend this resort for a family holiday; just avoid the reception staff if you can.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank dddddkkkkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at SENTIDO Louis Plagos Beach, responded to this reviewResponded 1 September 2014

Dear guest,

First of all, thank you for staying at the Louis Plagos Beach and for taking the time to share your experience with the online community.

We are delighted to know that you particularly appreciated the dynamism and creativity of our exceptional animation team. It is also very pleasing to hear that you favored our delicious cuisine and dedicated service team. As for the rooms, after looking into the details of your reservation it turns out that you had not booked for a family room but for two twin rooms with one adult and one child in each; there was no requirement for them to be next to each other. When you asked for a change, unfortunately our hotel was fully booked so our receptionists could not allocate you to other rooms. Nonetheless, two days later we provided you with other rooms, and only at this time did you inform us about your decision to spend the first two nights all together in one room. We only wish you had informed us about this decision before, as we could have provided you with extra beds at least. As for your feedback about our receptionists, the whole situation appears to be a misunderstanding and we apologize for the inconvenience you experienced.

In spite of this issue, we are relieved to hear that you had a splendid time with us and we greatly hope to welcome you back very soon at the Louis Plagos Beach.

Best wishes,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

My husband, daughter (aged 14) and I have just returned from a holiday at this hotel having stayed there 3 years ago. We were warmly welcomed by Eleni on our arrival and recognised by staff which was really nice. Our room was ready (arrival at 1.30 p.m.) The rooms and hotel are very clean. It is in an ideal location overlooking the sea. We stayed there on an All Inclusive basis and can say that the food was very varied and of excellent quality. Takis the Maître De, who recognised us from our previous visit, was always very welcoming and friendly ensuring everything in the restaurant was first class for the guests. The Animation Team were also very friendly and encouraged guests to take part in activities. Special thanks goes from us to Micky and Chris for their part in our holiday. As we were repeat visitors to the hotel on the last night we were served a bottle of wine to have with our meal with the compliments of the Hotel. A really nice touch we thought. It was also my birthday whilst we were staying at the hotel and on that evening Takis presented me with a decorated birthday cake making the occasion very memorable, I believe Micky may also have been instrumental in arranging this!! The only negative point would be the fact that guests are charged for WiFi access although if visiting a local Taverna the WiFi is free!! Overall the staff at the hotel are at great pains to ensure the guests have a very enjoyable stay. Would certainly recommend the hotel and plan to visit again upon completion of the proposed forthcoming refurbishment due to take place around October 2014 - May 2015

Room Tip: Request rooms with a sea view
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at SENTIDO Louis Plagos Beach, responded to this reviewResponded 29 August 2014

Dear loyal guest,

We dearly thank you for choosing to stay once more at the Louis Plagos Beach and for writing such an adorable review.

We are thrilled to know that our incredible property never fails to impress you with its brilliant facilities and its high quality services. We are also glad to see that you favored the hard work of our dedicated staff. As for the wifi, we took the decision of excluding this fee from the room rate to avoid charging other guests who might not want to use this service.

We greatly look forward to welcoming you again next year at the Louis Plagos Beach.

Kindest regards,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

just returned from a weeks holiday..rooms lovely and clean..food great variety and always looked fresh..pool area clean and tidy..beautiful pool and plenty of sun beds..sun terrace had super view..the animation team worked hard day and night but the night entertainment left a lot to be desired..Alex and leftaris the bar men were amazing at keeping everyone smiling and took time to get to know everyone..one downfall the lady named effina at the pool bar wasnt very welcoming and let the great atmosphere created by staff down..not much to do near to hotel but defo came home relaxed..overall super holiday..

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank kdoobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at SENTIDO Louis Plagos Beach, responded to this reviewResponded 29 August 2014

Dear guest,

We thank you for choosing to spend your holiday at the Louis Plagos Beach and for sharing your opinion online.

We are thrilled to see that you had a great and relaxing stay with us, and that you favored our stunning location. It is also very pleasing to hear that you deeply appreciated the wide range of high quality dishes on offer, as well as our numerous facilities. We thank you for sharing your feedback in regards to the entertainment and the pool bar service; you can rest assured that we will take all necessary measures.

We sincerely look forward to receiving you once more at the Louis Plagos Beach.

Yours faithfully,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We, my wife, daughter (13) & I, with our friends, husband, wife & 2 daughters (13 & 17) have just returned from a wonderful week at the Louis Plagos Beach. The hotel is clean, tidy, welcoming and relaxing (albeit the beds could be softer!) in a great location overlooking the beautifully blue Ionian Sea. The food is all caringly prepared and presented and very tasty. But most of all the staff, in particular Takis, are all very friendly, helpful & attentive. A great location for a peaceful and relaxing stay. Hope to return, as long as the Hotel's plans to upgrade and add two new pools along the cliff tops dont put the prices up too much!

Room Tip: Rooms numbered in the 900s enjoy the best sea views
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank ChrisJC23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at SENTIDO Louis Plagos Beach, responded to this reviewResponded 27 August 2014

Dear guest,

Thank you very much for choosing to spend your holiday at the Louis Plagos Beach and for writing these nice words.

It is wonderful to see that you had an unforgettable time at our beautiful hotel and that you particularly enjoyed our stunning location. We will certainly share your kind words with all the ones involved. As for the bed, we just wish you had informed us about this matter during your stay, as we would have been delighted to provide you with an overlay.

We look forward to receiving you as a guest once more at the Louis Plagos Beach.

Truly yours,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Between July the 28th-August the 4th I visited the Greek island of Zakyntos,whre my wife and I were guests of the Louis Plagos Beach Hotel,located near Tsilivi.
From the beginning we were received very warmly and we were given a comfortable and cosy room,which offered a magnificent view of the sea,room 927.
During our stay at the hotel I noticed,besides the the good conditionof all the facilities,the beauty of the floral arrangements,the varied placing of the sunbeds,the order,the clealiness which governed all the spaces and the additional buildings.
Another pleasant surprise for us-we must admit-are a little bit of gourmands,was the extremely tasty and varied food,the quality drinks in the restaurant and the bars.
The staff is busy and efficient and also extremely kind , friendly and tries to promptly solve any request from the clients.One cannot fail to notice the efforts of the managerial team to make everything work like Swiss watch,to the complete satisfaction of the guests.
The animation team makes important efforts so that may offer the guests unforgettable moments and has special and entertaining moments for both couples and families with children,all through the day.
Those who love sports are not forgotten,during their holiday they can enjoy active and entertaining moments of gymnastics,both at the swimming pool,including water polo,and on the dry land,with activities scheduled at various moments of the day.
The "Greek night " was very inspired ,we enjoyed the locally flavoured artistic moments,animated by the presence of a very good lady singer.
if we are to add the wonderful landscapes and theextremely intrestingsights to seeon the island,then we obtainthe ingredients of an unforgettable holiday.
Our conclusion is that that we were guests of a very good hoteland our assessment cannot be other than-maximum score and congratulations!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Nicoleta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at SENTIDO Louis Plagos Beach, responded to this reviewResponded 27 August 2014

Dear guest,

We dearly thank you for choosing to stay at the Louis Plagos Beach and for writing such an adorable comment.

It is wonderful to read that your holiday at our stunning hotel was truly unforgettable and that you favored our exceptional staff. We strive hard to provide you with the highest quality services, hence seeing your satisfaction is truly heartwarming. Rest assured that we will share your nice words with all the ones involved.

We hope to have the privilege of welcoming you again at the Louis Plagos Beach.

Warmest regards,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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