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“Excellent service ”
Review of Ashford Castle

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Ashford Castle
Ranked #1 of 3 Hotels in Cong
Certificate of Excellence
Reviewed 16 July 2014 via mobile

Ashford Castle was exceptional. The service excellent.

A professional waiter by the name of Thomas was most efficient. He was informative and knowledgable
concerning Ashford Castle and the surrounding grounds. His positive nature added to our experience. He was energetic and most polite as well as informative.

Each person who greeted us was more than willing to assist in any manner.

I have recommended Ashford Castle to numerous people who plan to visit Ireland in the future.

Thank you again for making our journey to Ireland very special.

Best Regards,
Nina M Kelly

Stayed: June 2014
2  Thank Ninakelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 20 July 2014

Dear Ninakelly,

Thank you for taking the time to leave a review of your stay here with us at Ashford Castle. Your recommendation of the castle to friends and family is most appreciated as nothing speaks more volume than word of mouth.

Thomas will be delighted to know that he was able to assist you so efficiently during your stay, I pass along mine and his thanks for mentioning him by name.

We hope that you choose to return to Ireland, and keep us in mind for any future visits.

Many thanks
Niall Rochford
General Manager

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1,287 - 1,293 of 1,738 reviews

Reviewed 16 July 2014

I stars in this fantastic hotel in recent days. It was wonderful.the room was amazing with fantastic views and very spacious , room service was unbeatable and good very special .
The highlight was the staff .I have stayed in many great hotel around the world but the staff in Ashford castle are the best, most helpful , informative ,polite that I have come across.
Worth every penny.

  • Stayed: July 2014
    • Value
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Thank Patdawsonitaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear Patdawsonitaa,

We endeavour to deliver an impeccable, five star service to all of our guests, and I am happy to read that you experienced this during your stay. I thank you for you to take the time to note publically the attentiveness of the staff members.

I hope you can visit us again in the near future to perhaps experience one of our other brilliantly refurbished rooms.

Yours Sincerely
Niall Rochford
General Manager

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Reviewed 15 July 2014

The Ashford Castle staff is very friendly, its a five star experience. The formal dining was delicious, as well as breakfast. The grounds are beautiful and many things to do on the property. However, for people looking for a spa, it seemed a little bit lacking. Wish they gave more of a tour around the castle. Overall, we had a great time. The mid-day boat tour with Patrick gave an awesome history of the castle and near by island! (There is even a bar on the boat with live music!) Hope to stay here again.

Room Tip: Rooms facing toward the lake for a better view.
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Laurendisalvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear Laurendisalvo

Thank you for noting the attentiveness of our staff, I am glad they brought a five star feeling to your stay with us.

My apologies if you found the spa facilities somewhat lacking, this is being addressed in future renovations, I do hope that it did not impact your stay in anyway.

Thank you for taking the time to leave a review.

Yours Sincerely
Niall Rochford
General Manager

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Reviewed 13 July 2014

Stayed 2 nights in grand style. We were "piped" in with and Irish bagpipe. Members of the staff were in front, and greeted us as though we were visiting Downton Abbey. Rooms were good size, but did not have a/c. Normally not an issue. The grounds and gardens provided excellent areas to walk and enjoy the lake views. The formal restaurant, George V, was excellent, and the service was as expected. Food was all well prepared, and professional served. If you want a royal experience, this is the place.

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank ken h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear ken h,

Thank you for leaving a review of your stay with us. I was happy to read you enjoyed so many aspects of your stay, and especially that you felt like royalty. Your compliments will be passed along to the kitchen.

We hope to welcome you back in the future.

Yours Sincerely
Niall Rochford
General Manager

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Reviewed 12 July 2014

We recently returned from a 10 day driving tour of Ireland and only stayed one night at the Ashford Castle. We had a wonderful time, the grounds were beautiful, the castle was amazing, the food and service outstanding with friendly staff that delivered exceptional customer service.

Our room was absolutely outstanding, well thought out and appointed with everything / anything we could possible want at our fingertips. At dinner we were surprised with a special dessert to honor the 60th birthday and 40th wedding anniversary we were celebrating on this trip, along with a fabulous meal and superior service!

The next morning, we took the ferry tour and it was well worth the time and cost, as we learned a lot about the history of the area and the castle. It also provided us amazing views of the Castle and grounds that we would not have had the ability to experience without riding the ferry. We then walked into Cong via the well cared for wooded path from the Castle to the quaint little town, it was one of our best days in Ireland.

Our next trip to Ireland, we will use Ashford Castle as our base! If you are looking for an exceptional experience, I highly recommend staying at the Ashford Castle, as it is a truly amazing place with extraordinary staff that truly love what they do!

  • Stayed: June 2014, travelled with friends
    • Value
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2  Thank Peggie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear Peggie G,

Firstly I would like to extend my thanks for choosing to spend such a milestone with us at Ashford Castle. I am delighted to read that your celebrations were so well met by the service and surprises the castle staff were able to offer you.

It is great that you had the opportunity to fully explore the grounds and neighbouring village, and to soak up all that history on one of Pat’s fabulous boat cruises. I would like to wish you a very happy birthday and anniversary, and I would hope to welcome you back for many more celebrations in the future.

Many thanks
Niall Rochford
General Manager

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Reviewed 12 July 2014

It is quite an impressive sight as you drive through the gates, up the private road, and first spot Ashford Castle. As the castle sits on the bank of a river, you approach the castle by driving over a bridge, almost as if you are crossing a moat. You are greeted by an impressively uniformed and top-hatted doorman who leads you to the reception room where you are warmly greeted and attended to by the castle staff.
As you are walked to your accommodations by a staff person, you will see the magnificent back lawn of the castle that overlooks a lake. In addition, you'll see the tea room, the bar, and the George V dining room, each with its own unique and highly ornate decor.
I doubt that there are no two identical sleeping quarters as our group of three each had our own room and each was different in setup and decor, but each keeping the castle ambience.
The food at the Dungeon restaurant was good, not extraordinary, but dinner in the George V dining room was very good, along with the attentive service.
There are lots of activities at the castle, but be sure to do the Falconry School activity. It is unique, educational, and fun.
Even with all of the positive comments above, the best part of your castle stay will be the hospitality you receive from the staff. They are all there to make your stay a very memorable experience.(special thanks to Geraldine of the reception/concierge staff)
This is quite a "hotel"!!!

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
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2  Thank Raptordash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear Raptordash,

It sounds as if you and your party had a great time during your recent stay with us, thank you for taking the time to share your review.

The aspects of your comments that I enjoyed the most are that of our staff. I am so happy to read they made your stay so memorable, especially Geraldine who as a new addition to the hotel is proving to be a real asset.

I hope you will consider us for your future holiday plans, we would love to welcome you back.

Yours Sincerely
Niall Rochford
General Manager

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Reviewed 12 July 2014

The first sight of the castle as you round the bend, takes your breath away! It's a fantastic complex of castle construction. The room was large and well appointed. Sounds of the river tumbling through the gates outside. Dining in the Castle proper was elegant and well attended. The Cullen down the lane was also excellent with Bea Tollman's fantastic recipes! The most amazing experience at this castle is the friendliness of the staff. You could not pass a single person without a sincere and gracious "hello" and some of them knew you by name (even with only a two-day stay!). Although the falconry was one of the highlights of our trip, I felt that the attitude and sincerity of the staff defined Ireland for me this time. Don't miss it!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Janet Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall_Rochford, General Manager at Ashford Castle, responded to this reviewResponded 17 July 2014

Dear Janet Q,

Thank you for choosing to stay with us here at Ashford Castle. It reads as if you had a delightful stay here with us and enjoyed everything from the food, falconry to the gracious reception. I must thank you for taking the time to note the sincerity of our staff members – I am glad they made your stay so special.

Many thanks
Niall Rochford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ashford Castle

Address: | Co. Mayo, Cong, Ireland
Phone Number:
Region: Ireland > Western Ireland > Province of Connacht > County Mayo > Cong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cong
Price Range: £266 - £604 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ashford Castle 5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Ashford Castle Hotel Cong
Ashford Castle Ireland

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