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“Poor Christmas Party Meal”

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Oriel Country Hotel & Spa
Ranked #2 of 2 Hotels in St. Asaph
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor Christmas Party Meal”
2 of 5 bubbles Reviewed 17 December 2008

As soon as I heard that the office Christmas Party was in the Oriel House, I was really looking forward to it. I had visited the Hotel on several occasions before for weddings, conferences etc. so I knew roughly what to expect. Imagine my dissappointment then of being squeezed into a room with a couple of hundred and being served below average food, overcooked, cold, tasteless. It was the talk of the office the following week, so it wasn't just me dissappointed. I won't be returning here out of choice again.

  • Stayed December 2008
    • Value
    • Location
    • Service
Helpful?
2 Thank Ows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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514 reviews from our community

Traveller rating
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    104
    46
    18
See reviews for
88
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
kent
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 October 2008

This is the second time we have stayed at the Oriel House and on both occasions the staff have been friendly and helpful. The room was very comfortable. Our evening meal in the restaurant was of a very good standard with excellent service. A very pleasant place to say and well placed to explore North Wales.

  • Liked — spacious
  • Disliked — nothing
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rable4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
devon
1 review
4 of 5 bubbles Reviewed 14 July 2008

This hotel is good value for the price (especially if you book directly on-line via their website - cheaper than calling them.
http://www.theorielhotel.com/Default.aspx

Reception was helpful and booking in fine. Room was very clean and quite large. Facilities not used (as only there for 1 night) but looked very good for the hotel size.

There was a wedding and we were warned byu reception but only out of courtesy, so that we did not worry about noise - this was no problem either.

Breakfast was as good, lots of selection and cooked breakfast, cooked to order so very fresh. Service good and younger member of staff on duty on the 10th very helpful even though he was very was busy trying to keep everyone happy.

All very good. Good for 1 nights stay and not that much more expensive than a travellodge or B&B in Rhyl (not recommended after looking around the area - lots of carvans & seaside amusemments!

Stayed July 2008
Helpful?
Thank gjhethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 20 May 2008

Was sent to stay in this hotel after a failure of another hotel to make my reservation.

Looked a little shabby initially in the corridors etc, but had a lovely big room with everything I needed and a good sized bathroom with an excellent shower.

The hotel has leisure facilities, but I didn't use these.

The bar and conservatory was nice and relaxing. Breakfast was a large buffet and was very nice.

  • Liked — Modern, comfortable bedroom
  • Disliked — Shabby corridors
  • Stayed March 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen7ify
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
4 of 5 bubbles Reviewed 29 April 2008

I am of that age where I spend the majority of my weekends attending weddings! Luckily for me, I love a good wedding but the negative is that we often spend an inordinate amount of money on hotel accommodation that consists on a pokey bedroom and a soggy breakfast!! So I was very pleasantly surprised with my recent trip to North Wales for a friends wedding.
We stayed at Oriel house in a beautiful new room which was larger than average and found the staff very accommodating despite our late arrival.
The staff and general surroundings are lovely and welcoming and gave us loads of info of what to do in the surrounding areas... unfortunately we didn't have time to do much as I spent most of my weekend at the wedding or in the SPA!!! so we will have to go back again.........

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank fashionchic99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 September 2007

we stayed at oriel house hotel for a wedding which I have to say was amazing from start to finish, I wish I could say the same about the hotel itself. The only good thing about this hotel is the rooms we had one which had been recently modernised allow the shower was awful and hardly worked. The hotel itself is full of stairs and corridors that wind and go on forever, and it decor in the corridors could do with a re vamp. My main problem with this hotel is the staff on reception moving up to management. No one wants to take responsibilty for anything the hotel lost a vaulable item of ours which should have been put in the safe but was left at reception and when we came back to request the item it had gone. Communication betweeen the staff does not happen and no one has a clue what is happening or what the rules or basically what is going on from minute to minute. I could go on but I won't I am currently still trying to obtain an item which was left as the hotel and three stories later has been posted out to me!!! but still hasn't arrived. My advice would be have or attend a wedding or any event here but leave afterwards so your day isn't ruined by incompetent members of staff.

  • Stayed August 2007, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank misseyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 27 August 2007

We booked last minute on laterooms at £80 for a junior suite, which we thought was pretty good. We arrived at the hotel (despite our sat nav which wanted to take us to a block of flats in St. Asaph) and were pleased with how pretty it is. Bit of frustration at check-in as they'd booked us into a club class room, not what I booked but this was sorted out very quickly by the extremely helpful man on Reception. As the staff had booked us into a different room it meant that our actual room was not cleaned. This was done very quickly indeed but the fact that staff knew we were waiting to get into our room meant that it wasn't done perhaps as thoroughly as it might otherwise have been and we were without fresh towels or bath robes. Not a big issue though and easily resolved with a visit to Reception.

The Receptionist explained that they were holding their 3rd wedding in 3 days at the hotel, however we were treated really well despite being only 1 of 2 bookings not with the wedding or a large coach party. Our room (111) was fantastic and contemporary with an enormous comfortable bed and sofa. My only (tiny) complaint about the room is its proximity to the bins and the car park, you can hear everything which is not great at 5am when the kitchen staff were up! Otherwise the room was lovely and well worth the money.

We ate in the restaurant and found the service to be outstanding. We arrived early and the restaurant was full with a pre-booked coach party, however our waitress was extremely accomodating and the service was faultless. The food is great and extremely well-presented, and we found this again at breakfast the next morning. Same excellent waitresses too!

We wanted to use the terrace as the weather was good, however this had been taken over by the wedding party and we didn't feel that we could intrude. As the hotel is small the terrace and bar were completely taken up by wedding guests which is only right, however next time I will check to see if there is a wedding on before booking. I would like to note though that the disco noise didn't feed back to our room at all and we were on the same floor. The hotel is extremely well soundproofed.

All in all we loved our stay and found the hotel very relaxing and welcoming. I can't comment on the pool or spa facilities as we didn't use them but they offer comprehensive spa treatments and they looked great. We will return and recommend!

  • Liked — The great room and service, wonderful staff.
  • Disliked — Not a fault but the noise from the bins is a bit much at 5am!
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mandy_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oriel Country Hotel & Spa

Property: Oriel Country Hotel & Spa
Address: Upper Denbigh Road, St. Asaph LL17 0LW, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > St. Asaph
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in St. Asaph
Price Range (Based on Average Rates): £
Hotel Class:3 star — Oriel Country Hotel & Spa 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Oriel Country Hotel And Spa
Oriel Country Hotel St. Asaph
Oriel Hotel St Asaph
Oriel Country Hotel & Spa St. Asaph, Wales

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