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Siblu Villages - Les Charmettes
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All reviewsles charmettesluna parkair connext yearla rochelleon sitemobile homegreat holidayevening entertainmentpool areaall agesfamily holidaykids clubentertainment teammain entertainmentlocal areacovered deck
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78 - 83 of 841 reviews
Reviewed 11 August 2014

We stayed in les Charmettes for two weeks with two 15 year olds. The site is huge and has plenty of facilities onsite - bike hire, well stocked supermarket (with extremely pleasant staff), ticket office, takeaway, restaurant, bar, laundry, etc. Our 15yr olds enjoyed the entertainment. However there were a number of issues which we were not happy with.
As previously stated by other reviewers the areas around the pool were absolutely packed. We went down one day & spent 10 minutes in the jacuzzi and left. We didn't go to the pool area any more after that as it was ridiculously packed.
In most other sites we have stayed in there is no movement of traffic on the site after a particular time (usually either 10pm or 11pm) and any cars returning after that time would have to park in a parking area outside the site. This was not the case in les charmettes and there was traffic on the site well into the night. As our mobile home was just in line with one of the roads this did not make for very peaceful sleep (especially if you had to sleep with the window open on warm nights).
The lights which line the driveway up to the barriers of les charmettes were never lit. The area leading up to the site was dark. The night we arrived we found it difficult to find the site in the dark. Had these lights been lit we would have had no problem. Also with so many people on bicycles returning to the site at night it would have been much safer if these lights were on particularly at about 9.30-10pm at night when people were returning after an evening cycle.
Both the recycling and rubbish bins closest to our mobile were both full for three days in a row when I went to them. In such heat I felt three days was an unreasonable duration not to have them emptied.
Luna Park, which is directly behind the site, creates quite a lot of noise irrespective of where you are on the site. Reasonable enough up to midnight but it went on well past 1pm most nights.
Wifi codes could be obtained from the bar staff. You would grow a beard waiting for it to connect. Any time we attempted to we eventually just gave up on it.
All in all it was a "reasonably good" site but I don't think we will be returning. However we certainly will return to La Palmyre. It is a truly beautiful area, a beautiful cycle area along the beach not to talk about the beautiful runs I had every morning through the forest. Very bicycle friendly area and just a lovely cycle into la Palmyre either through the forest or via the road (which had its own cycle ways the whole way in)

Stayed: July 2014, travelled with family
2  Thank happygirl69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siblu17, Responsable relations clients at Siblu Villages - Les Charmettes, responded to this reviewResponded 16 August 2014

Bonjour,
Thank you for taking the time to review your holiday. Our park is big and we take pride that we can offer such a vast range of facilities and activities for all different age groups holidaying with us. Very happy to note that your teenagers loved the entertainment and I have passed on this message to the teams.
I am sorry to hear that the bins next to you were missed out and not emptied as the council comes to empty all of our bins regularly; we have taken note and told them.
The lights on the main road leading up to Les Charmettes were indeed not working and were fixed.
I am pleased to hear that you loved the area and made full use of your bikes to explore the surrounding towns, forests and beaches of which there are kilometres and kilometres!
I hope that you will consider holidaying with Siblu again in this area.
Kind Regards
Nenella Whitehouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Just back from Les Charmettes. We traveled with 3 children aged 11,7 and 2. All in all we had a great holiday and would really recommend Les Charmettes. It's a huge site with 1000+ mobiles but it doesn't feel so big as the mobiles are situated in small circles of 8 to 10 homes. Yes the pools are busy but we always got a bed even if you had to wait a few minutes. The SIBLU team do a great job from the lifeguards to the entertainment team who really put in the hours with kids club by day and great entertainment at night. The kids loved the Californian Christmas party night! The on site Proxi supermarket has everything you need for day to day and the staff wee so friendly and helpful. We really enjoyed the nearby Indian Forest park and the kids really enjoyed our day trip to the Aquarium in La Rochelle. We had a great family holiday with memory's that will last a lifetime!

  • Stayed: July 2014, travelled with family
    • Value
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1  Thank Jeeves1847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siblu17, Responsable relations clients at Siblu Villages - Les Charmettes, responded to this reviewResponded 16 August 2014

Bonjour,
We were so delighted to receive your review, it gives the teams a great buzz knowing that they have made a positive contribution to your holiday especially one you will remember for life!
I have passed on your comments to all of the team.
Thank you for choosing Siblu, and I do hope you will come back and visit us soon
À Bientôt!
Nenella Whitehouse

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Reviewed 6 August 2014

I must start by absolutely agreeing with a previous review of the site(GMCTYPHOON). Having been to Les Charmettes for 8 out of the last 10 years I have seen a dramatic change in the park as a whole( or maybe lack of change). As their flagship site, I have to say that I am disappointed with the lack of change or innovation. Granted people will say that "if something's not broke don't fix it". However the park is a lot busier now it seems, meaning the complex and pool are too overcrowded midweek. The swimming pool has and always will be busy, but some extra beds and chairs should be made available considering the cost of gaining entry to the complex.
The maintenance and upkeep of the park seems to be put to the bottom of the 'to do' list. A lot of the paintwork on buildings and roadways seems to be neglected. The toilets in the bar/restaurant area are in an awful state. The issue of hygiene in these toilets have been seriously neglected not just this year but in previous years. Something seriously needs to done before somebody is ill.
The security has been really lax this year. We also had parts robbed off bikes and also one of our family had a bike robbed directly outside the complex. Apparently quite a number of bikes were stolen from around the site. Being told that this happens all the time is just not good enough.
Most staff on the site(Pool, Reception, Maintenance and Proxi) were very friendly and helpful. However this year we found some of the Pub staff very unhelpful and grumpy. There seemed to be a problem with getting ice for certain drinks and children getting straws for their drinks and the staff told you in no uncertain terms, that was the case. As a holiday resort and warm destination being told ice and straws are for cocktails only is not good enough. The bar management really needs to look at itself and try and use the facilities they have in a better manner.
I know these maybe small issues in the grand scheme of things but I think Siblu could and should do better. Many of the flagship companies around the world are constantly changing, innovating and trying new things. It is a business and businesses need to make money but I thing changes(small changes is all) need to be made to attract new clients. This is a good site but it could easily be a great site in a wonderful and beautiful part of France. The area is so laid back, perfect for a holiday. However, as a Family of nearly 30 who have been regular visitors for more than ten years, only half will return next year. They feel nothing has changed and never will.

Stayed: July 2014, travelled with family
3  Thank hegseleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siblu17, Responsable relations clients at Siblu Villages - Les Charmettes, responded to this reviewResponded 10 August 2014

It is lovely to know that you are a regular visitor to les Charmettes and we do take feedback very seriously as this helps us plan future improvements to our park.
You will no doubt be happy to know that we do indeed have plans to increase beds and space around the pool complex. We have also very recently invested in buying more chairs for the Equinox area. I have spoken to the bar management regarding your comments and straws were indeed unavailable for a short time and we did have an ice machine that broke down. These situations were rectified as quickly as possible.
The teams on park work extremely hard and it is nice to hear that you find them friendly and helpful.
It is true that we have very many people on site and the bikes (especially if not locked) do get “borrowed” however, most of them are then found.
We have taken note of your other comments and are looking into ways of enhancing our holiday maker’s experience. Thank you once again for your feedback and we hope to be able to once again welcome you back to Les Charmettes in the future.
Best regards
Nenella Whitehouse

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Reviewed 6 August 2014

It’s a shame how Les Charmettes is changing (we have visited 5 times in last 6 years), they keep adding more & more caravans to the park (well over 1000+ now) but are not updating the facility’s which are now overcrowded.
The pools are now really busy & unless you are at the pool bang on 10am opening you won’t get a sun lounger, I even witnessed towels being removed by irate latecomers even though the owners were in the pool, which lead to confrontations. While talking about the pool, we left our sons brand new crocks on the rack by the pool as requested (no footwear in pool area) but they were stolen which caused him upset, speaking to the staff this is a regular occurrence.
Needless to say Charmettes take no responsibility! (Well take the racks away & let footwear by the pool then).

The entertainment complex is now too small & again unless you are there very early you cannot get a seat, they tried to remedy this by doing some of the entertainment outside the equinox for a few days of our visit but there was still a shortage of seats & I can’t see how this would work if the weather was any cooler or wet.
The separate bar was under used as a venue, how much would it cost Siblu to put a singer in there as an alternative to the main entertainment? (also the 2 hours free Wi-Fi didn’t work the entire 2 weeks of our visit as can’t get connected to enter the code).
The video games room was a shambles (as we have come to expect) with most of the games broken but still accepting euros which again led to unhappy kids, this has been a regular occurrence over the years.
The other gripes we had were on the first day we had parts stolen from our kids bikes while locked up at the complex right next to the security guard!!!! & the kids ball stolen from the garden.
Come on Siblu, invest in this site as there are now other sites close by with better facility’s, It’s in a great part of France, a nice cycle to the beach in La paylmer or the wonderful cote savage, for us with kids age 8 & 11, having The Indian Forest (go ape (very good value)), Youpie Land & Luner Park quite close is great for the kids, in fact we spent most time off park this year because of overcrowding!
We were considering going back next year with a group of friends but will now look elsewise unless investment is made.
Shame as this could be a great site.

Stayed: July 2014, travelled with family
2  Thank GMCTYPHOON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siblu17, Responsable relations clients at Siblu Villages - Les Charmettes, responded to this reviewResponded 10 August 2014

We are pleased that you love this area which, as you pointed out offers a wide variety of sites to visit and activities for the whole family.
July and August are indeed our busiest months and we do have crowds with everyone wanting to get into our entertainment hall to see the fabulous shows put on by our entertainment team. Our ‘Blue Rock Café” Bar is open all day and is more of a lounge bar than an entertainment venue, although we do put on entertainment here as well throughout the week with groups playing, quiz evenings etc. As you point out we do try and put on entertainment outside when we can.
As far as the sun loungers at the pool are concerned, our lifeguards do their utmost to make sure that the maximum numbers are available all day. I’m sorry to hear that your son’s crocks disappeared from the shoe rack, but unfortunately we cannot allow shoes into the pool area for hygiene reasons and, with so many people on site we cannot keep an eye on everyone’s belongings.
We do welcome your feed back, which is important to us to help us to improve our services. We thank you for choosing Siblu and Les Charmettes for your holidays and we hope to welcome you back to the Charente Maritime in the future.
Best Regards
Nenella Whitehouse

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Reviewed 5 August 2014

I thought my stay at les charmettes was amazing because the the entertainment team was hilarious and there shows we're great the weather was great and the clubs were loads of fun.The pool was good to. If any of the entertainers read this can you add me on Facebook my names George jones I went to the barracuda club but overall it was the best siblu site I have ever been to

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank George99jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siblu17, Responsable relations clients at Siblu Villages - Les Charmettes, responded to this reviewResponded 9 August 2014

Bonjour, It is great to hear that you had an amazing time and loved Les Charmettes. I will personally ensure that your feedback and comments are passed on to our Entertainment team who I know will be thrilled that they helped make your holiday such a memorable one! Thank you for writing and we look forward to seeing you again at Les Charmettes
Nenella Whitehouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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