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Reviewed 10 July 2018 via mobile

If your plan le to stay one night before your flight and leave your car safe then this is the place. They have the taxy service to the airport. 89 includes room + parking. Third time we do it. Very basic, but clean.

Stayed: July 2018, travelled as a couple
Thank azevedosofia83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Ibis Budget Charleroi Aeroport, responded to this reviewResponded 18 July 2018

Dear Guest,

Thank you for positively reviewing your stay at Ibis Budget Charleroi Aeroport Hotel in Fleurus.

Please accept our sincere gratitude for continually choosing to stay with us.
We are pleased to see that everything is satisfactory with your stay, every time.

All of the team looks forward to welcoming you back, again. Kindest regards,
Jean-Christophe IMBERT, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

This was the third time I stayed at this place.Room was always very clean and easy to access if you get the ground floor as i prefer.
Staff always very pleasant and helpful.
Little noise
from time to time from people not respecting other guests but thats what u can expect from a budget hotel.Try make your booking way in advance as its cheeper and hotel fills up very fast.Easy to watch your vehicle from your room.

Stayed: June 2018, travelled solo
Thank PieterE99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Ibis Budget Charleroi Aeroport, responded to this reviewResponded 4 July 2018

Dear Pieter,

Thank you for sending us your review about your recent stay at Ibis Budget Charleroi Aeroport.

We appreciate your compliments on our service and the room.
We aim to provide our guests with spotless, attractive and spacious rooms with all the amenities.

Please be assured that we will carefully study your comment regarding the noise you have mentioned.
We wish we had known the issue during your stay.

We value your loyalty; it's our best reward.

We look forward to welcoming you again soon.

Kind regards,
Jean-Christophe IMBERT, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

I stayed there for a night and the staff was very unfriendly. The hotel is literally a metal box and the bed has a very bad mastress. I also heard people in the other rooms. The only advantage of the hotel is its location to get to the airport.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Vincent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Ibis Budget Charleroi Aeroport, responded to this reviewResponded 16 February 2018

Dear Vincent,

Thank you for your feedback.

We are glad that you appreciated our location very near to Charleroi Brussels South airport, which is convenient for early departures or overnight connecting flights.

We're sorry your experience hasn't been fully satisfying. I have taken good note of your remarks. Your contribution allows us to identify any unmet needs or areas for improvements. We appreciate being informed of any issues at the time so we may find an adequate solution. I will be looking into these matters with the relevant team members.

We nevertheless hope to have the opportunity to welcome you again. Yours sincerely,

Jean-Christophe IMBERT, Hotel Manager

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Reviewed 4 February 2018 via mobile

This hotel is only to be protected from rain and cold weather.

I understand now why we had to pay upfront. Most guests would have left!

The funny thing is that there is no point to comment on anything. Why? Because this cannot be a hotel. Really, no joke!

Is it enough to be protected just from rain and cold?

I feel really punished as a guest!

There is nothing, besides the absolutely very basic for the human needs. Have you ever tasted a tasteless hot water and they served it for a soup? This is the same example for a building and these rooms, which are plain white boxes completed with the cheapest material that exist.

On top of that, they installed the very basic and cheapest items in an uncolored & without any (really any) esthetic object in the "room" and they thought to make it a hotel room. The result is like the cheapest 3rd class room in a boat, next to the garage.

I could excuse this property, only if it have placed in a few hours by the army for seltering people in need, due to an earthquake or similar incidents.

I recommend it, only if your next option would be to sleep on a chair at the departure hall of the airport.

Stayed: January 2018, travelled with family
Thank nkMg333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Ibis Budget Charleroi Aeroport, responded to this reviewResponded 12 February 2018

Dear Guest,

The main challenge of every hotel establishment is its clients' satisfaction.

We strive to deliver services that better comply with our guests needs. We believe we provide clean, comfortable, well equipped rooms with heating and WiFi, for a reasonable rate in a convenient location.

We truly value all feedback and I sincerely regret that you and your family were disappointed with your recent experience.

With my best regards,
Jean-Christophe IMBERT, Hotel Manager

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Reviewed 2 February 2018

This hotel is located near Charleroi airport. It is from the known chain of Ibis hotels. Very basic hotel ( to basic and to poor) , way OVERPRICED and no facility’s. They do have some basic breakfast but for the rest of the day you depend on few snacks machines. No Bar in hotel and because it’s location you have no other options then wait to get to airport to have some food or drink. Room’s are very small, Tv has only crap channels, bathrom is actualy just a mini shower cabine, no possibility to hang towels, or even store a luggage. Room is very hot and you have a feeling you will chook. To walk to the airport is very difficult with the luggage even it is only few hundred meters because the infrastructure of the sourounding is not fitted to it so you can use expensive taxi for just a short distance. All in all avoid if you can.

Room Tip: There is no good room because they are to small and redicilously basic.
Stayed: March 2017, travelled solo
Thank Nexus01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, General Manager at Ibis Budget Charleroi Aeroport, responded to this reviewResponded 12 February 2018

Dear Max,

We thank you for taking the time to send us your feedback.

We truly value all feedback and I sincerely regret that you were not entirely satisfied with your recent experience.

Please note that we are located just 15 minutes on foot from the airport. Our Reception team are more than happy to inform our guests how to locate us but we do also provide a shuttle service by taxi to and from the airport terminal at any time which can be requested at Reception and costs 8€ for a maximum of 4 people.

Regarding the catering, we are currently working with a food truck (24h food offer) that offers several burger formulas and even Couscous.

We believe we provide comfortable, well equipped rooms for a reasonable rate in a convenient location and are sorry to read that you found our amenities lacking and the rates for our budget hotel not very competitive.

There is an individual control for the heating on the side, our team members are always willing to assist if requested.

I really hope we may have the pleasure of welcoming you back in the future.

With kind regards,
Jean-Christophe IMBERT, Hotel Manager

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