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“Airport hotel, nothing special” 3 of 5 bubbles
Review of Crowne Plaza Milan - Malpensa Airport

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Crowne Plaza Milan - Malpensa Airport
Ranked #5 of 10 Hotels in Somma Lombardo
nice
Level Contributor
177 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Airport hotel, nothing special”
3 of 5 bubbles Reviewed 13 April 2014

On the positive side : ok rooms, good noise isolation, nice decoration in the room and the lobby.
On the negative side : far from the airport (there is a bus but only once every half an hour), not efficient service especially at the reception, not good breakfast.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank fabriceetpaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review, 17 April 2014
Google Translation
Gentile cliente buonasera,

grazie per avere scelto la nostra struttura e per avere parlato bene delle nostre camere.

Ci dispiace sentire dire che l'aeroporto sia distante e che non sia ben servito bene.

L'aeroporto è a meno di 2 Km ed è servito negli orari di punta dalla nostra navetta ogni 30 minuti, inoltre a meno di 1 km dal nostro Hotel c'è una fermata degli autobus del servizio pubblico che durante le ore diurne fa servizio ogni 7 minuti.

Riguardo alla colazione abbiamo una vasta scelta e ci dispiace che non sia stata di Suo gradimento. Le assicuro comunque che grazie alla Sua segnalazione presterò maggiore attenzione.

Cordiali saluti.

Salvatore Giuseppe Mazzola
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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696 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Warrington, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 20 March 2014

My room was clean, but clearly the maintenance was on the back-burner. My window would only fully open and the alternative 'vent' facility was not functioning. The air-con controller would not set to lower than 23 degrees, however as the actual unit was dead it made little difference. And finally the slot in the room for the room key to switch on the electricity kept on spitting the key card out so I had to resort to wedging it in with some loo roll to keep the electrons flowing!

On my first morning I cooked myself some boiled eggs using the boiling water tank provided in the restaurant. On the next day the tank was dry so I asked if it could be filled up for me to cook eggs. That wasn't possible I was told due to the Japanese tourists chucking everything into the water, but no problem as the chef would boil me a couple of eggs. Well 10 minutes later the eggs arrived, just warm to the touch and still liquid and raw inside. The waitress apologised and after a further 10 minute wait brought me back eggs that were as solid as cannon balls. At this point I had had enough and left.

Wi-Fi runs at a snail's pace later in the evening as the hotel fills up with coach loads of tourists all eager to check emails no doubt.

The hotel is not situated in a particularly nice area and I would no advise walking out alone in darkness.

I have stayed in worse hotels and this place is not that bad in many ways, but really let down by such simple little things as employing a chef who can't cook a soft boiled egg to save his/her life. What a terrible shame!

Room Tip: Try to get room that doesn't face the runways as the air-con seems likely to be unserviceable a...
See more room tips
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review, 28 March 2014
Dear guest good morning,
we apologize for the inconvenience during your stay.
Thank you for raising to me all this problems so that I can take my action.
I would like to thank you once again for choosing our Hotel and for saying that was clean.
Best regards.

Salvatore Giuseppe Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bielefeld, Germany
Level Contributor
176 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 13 March 2014 via mobile

Check in was friendly and efficient room was clean, well appointed and had all of the normal amenities. Bed was good and comfortable.
The restaurant was Good for an evening meal, but nothing special. I had a good sleep as the room was really silent, also no noise from the nearby airport. In the morning I used the shuttle which runs every 30min to the airport. The driver was punctual and friendly. I can not say anything about the breakfast, as I didn't have it.

Stayed March 2014, travelled on business
Helpful?
1 Thank Noid42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 28 February 2014

Eventually found transfer bus as there was a small sign on a post but once we found it this was an excellent service both in and back to the airport. The Hotel would have been quite difficult to find if you had never been there before.
Check in was good and efficient room at first sight was clean, well appointed and had all of the normal amenities. Bed was good and comfortable.
The bar was a typical airport hotel bar and the restaurant was adequate for an evening meal, if nothing elaborate and what you would crave for in the future.
Went to bed at around 11.00 and I could hear a noise as if someone was moving furniture on a solid floor for quite some time, in the morning at around 08.00 I could hear music, after this waking up and went to find out someone had put the music on outside even though it was raining and there was no way anyone was going out there so I tried to lock the window and the handle would not lock the window, this was poor especially for an airport hotel and the noise normally associated, there ended my lie on as I had a long onward journey that day.
Breakfast was another story, the room that had been reserved for me did not include breakfast, so I went and had breakfast the lady on entry asked if I required an American or Continental version of the Breakfast, I opted for the lighter Continental variety, I then asked for tea, this never arrived. I went to the counter to have a look at what was on offer, this was not anywhere near either variety. There was very little fruit, there was no cheese left the cornflakes tasted as if they were of the cheapest variety, if I had chosen the American variety that would have given total disappointment what was there was not worth having as one of my colleagues took this option. Hope that this helps

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dlhdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review, 5 March 2014
Dear guest good morning,

thank you for choosing our hotel, to have given good reviews and for giving us some suggestion regarding our breakfast.The Restaurant Manager will speed up the replacement of the buffet so that guests do not have the impression of a poor buffet.

Hoping to have you as guest in the future I would like to thank you once again.

Best regards.

Salvatore Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountain View, California, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 12 February 2014

First off, this is an airport hotel. So you need to lower your expectations right there. It was also very affordable ( Less than $60/nt corporate rate) I would not however stay here for more than a night and doubt I would pick again. Wi-fi wascompletely dysfunctional. I spent 30 minutes in the lobby while they tried to troubleshoot. When I finally was able to iog-in, it lasted about an hour and that was it. Its not free either, anything more than an hour is 10 Euros. Breakfast isnt free either. Its an additional 15 Euros. For all these add-ons, it maybe worth it to spend a little more upfront and have these things included.

The restaurant was awful, but if you are there, its your only choice. There is nothing else around.Service was good, it was just the food itself. My first choice was pizza, but the waitress informed me that the pizza was frozen ( excuse me? I'm in Italy for goodness sake) but I assume she says that that to avoid a complaint later. I then instead ordered the spaghetti carbonara. It was not that good. I really only ate it because I was hungry. If I could do things over, I'd get a hamburger. For dessert I asked for gelato, instead she brought out what was just plain old ice cream. It was pretty stale with little pieces of ice. I've had much better store-brand ice cream. I skipped breakfast, and caught the shuttle (this I will give them credit for).

  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinaBrambilla, Proprietario at Crowne Plaza Milan - Malpensa Airport, responded to this review, 25 February 2014
Dear Karen S, we thank you for choosing our hotel for your recent stay.
We apologize if the experience did not satisfied your expectations.
Regarding the wifi connection problem this is not representative of our standard and we still apologize if you had some problem with the connection. But we have to underline that you are wrong regarding the additional pricing. The internet connection is free for the first hour, after it the price is € 3.00 for an additional hour, € 5.00 for 3 additional hours or € 9.00 for 24 hours. Pls. note that in the most part of hotes in the world internet connection is not free.
Regarding breakfast, pls. consider that we offer rates in room only or rates in bed and breakfast. Sure if you have chosen a rate in room only accommodation, then you need to pay an extra fee for breakfast if you decide to do it. This is worldwide general rule of course. We do not understand your considerations regarding the additional fee.
Regarding your exerience in our restaurant we are sorry if you didn't like it, our food quality is very high, but on the other hand we understand we can not meet everyones personal taste. But you can not say that we offer old or stale food. This is definitely not true. We hope to welcome you once again in the future in order to offer you a better accommodation experience.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Somma Lombardo hotels

Athens, Greece
Level Contributor
76 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 15 January 2014 via mobile

Between fights ,next to the airport with good shuttle service,into s
Nice surroundings in Somma Lombardo at Malpensa airport,this crowne Plaza is one of my favorites. It provides good prices ,very good service ,excellent rooms and also a good restaurant for breakfast , lunch and diner.
I recommend it

Stayed January 2014, travelled on business
Helpful?
1 Thank angelo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

I stayed here on a Saturday night because of our flight out of Malpensa the next day. The hotel has a free airport shuttle that takes 10 minutes or so to get there, so that was very convenient. We ate dinner in the hotel restaurant and I ordered the classic spaghetti. Either this dish was just awesome, or I was just really hungry, but either way I thoroughly enjoyed it. The other 3 in my group ordered the risotto with bacon and all enjoyed theirs as well. For dessert I ate a chocolate cake with apricot (although it was really raspberry) jam, which was just okay. Do not let the idea of a hotel restaurant deter you, this place is great!

The rooms are somewhat small, but tidy and clean. The bathroom tub was interesting in that it had a glass partition that covered a few feet of the tub, but not the end of the tub, so some water did happen to land on the floor. The bathroom mirror also had this interesting effect where a large rectangle of the mirror did not get foggy and remained clear, which is actually pretty handy!

The TV is small and has a few channels, while the movie selection is of all 90’s movies. I looked in the fitness center and it was pretty small as well, but 1 treadmill, maybe 2 elliptical, 1 bike, and a weight lifting machine. Breakfast the next morning was your standard selection of cereals, yogurt, toast, scrambled eggs, and sausages.

Overall, the Crowne Plaza was almost a welcomed stay after traveling through other cities. If you are looking for a free and easy ride to the airport, this is it.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Melisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Milan - Malpensa Airport

Property: Crowne Plaza Milan - Malpensa Airport
Address: Case Nuove Via Arturo Ferrarin 7, 21019 Somma Lombardo, Italy
Phone Number:
Region: Italy > Lombardy > Province of Varese > Somma Lombardo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Somma Lombardo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Milan - Malpensa Airport 4*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to Crowne Plaza Milan-Malpensa Airport, an upscale 4 star superior hotel located just 2 minutes away from Milan Malpensa International Airport. Take advantage of our complimentary shuttle running to/from Terminal 1 on a scheduled basis and Terminal 2 on request. Alternatively, the airport offers a 24hr free shuttle service between the two Terminals with a bus stop just 500m from the hotel. Choose one of our contemporary and elegant rooms and stay connected with your family and colleagues using Wireless and Wired internet connection. If you need to work while dining either in our bar or restaurant, Wi-Fi connection will be on us! Treat yourself to a mouth watering Italian meal in our restaurant La Brughiera , recently awarded the Food & Beverage Excellence prize for 2008. The bar I Celti with its variety of snacks, healthy options and international drinks, represents the perfect place to do business or to enjoy moments of relax. After a tiring working day or before a long flight why not to unwind or exercise in our complimentary Health & Fitness Centre featuring cardio-fitness circuit, sauna and Turkish bath. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference centre equipped with the latest technology. Enjoy your stay with us! ... more   less 
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Also Known As:
Crowne Plaza Milan - Malpensa Airport Hotel Somma Lombardo
Crowne Plaza Somma Lombardo

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