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“Great rooms and location but disappointing service” 3 of 5 bubbles
Review of Crowne Plaza Milan - Malpensa Airport

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Crowne Plaza Milan - Malpensa Airport
Ranked #5 of 10 Hotels in Somma Lombardo
New York City, New York
Level Contributor
121 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great rooms and location but disappointing service”
3 of 5 bubbles Reviewed 24 May 2014

The rooms are fine, quiet with all modern amenities. Hotel staff is overworked not enough people to handle things when large groups of people arrive or depart. allow plenty of time for checking out because of this. Staff is not helpful and restaurant is disappointing. They will try to talk you into getting breakfast at the hotel but it looked horrible. Better to eat at airport. For dinner, a short walk away is Samaranda a local place, much better. Shuttle system to airport is great. Allow 20 -25 minutes.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Direttore at Crowne Plaza Milan - Malpensa Airport, responded to this review, 27 May 2014
Dear Guest good morning,
we apologize for the inconvenience during your stay.
The only thing that I can not understands is why our breakfast is terrible, we serve both continental and American breakfast with a wide selection of quality products.
Thank you for choosing our Hotel.
Best regards.
Salvatore Giuseppe Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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698 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Province of Seville, Spain
Level Contributor
81 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 23 May 2014 via mobile

If you need to go to the airport before 6 then they will charge you for the bus only after 6 it's free. Also if your not lucky you will get a room that has a connecting door to the other room so if you don't like that you should request that.
It's around 10 minutes from terminal 2 and the bus doesn't go to terminal 1. Service at the bar of the restaurant is very cold. In my opinion next time I will stick to the Sheraton in the malpensa airport it costed some more but is much better !

Stayed May 2014, travelled on business
Helpful?
1 Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Direttore at Crowne Plaza Milan - Malpensa Airport, responded to this review, 27 May 2014
Dear Guest good morning,
we apologize if we disappointend your expectations.
We would like to thank you for choosing our Hotel.
Best regards.
Salvatore Giuseppe Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Somma Lombardo hotels

St. George, Utah
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

I rarely expect much when staying at an airport hotel. Nonetheless, it was a relief to arrive at such a clean, modern, nicely appointed room so close to where I would fly out of Italy the next morning. I didn't see any restaurants around, or any other businesses, for that matter, but we did get a good dinner and an excellent breakfast at the hotel. The staff was efficient, well groomed and seemed well trained. Ride to the airport was only 5 minutes. Would absolutely stay here again, if I was flying in or out.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryville, TN
Level Contributor
74 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

My husband and I spent one night at this location prior to an early morning flight. We arrived at the Malpensa Airport via the Malpensa Shuttle from central train station, but upon arrival we had a difficult time locating the shuttle pick up location for the Crowne Plaza hotel. We were instructed by the woman at the "info" booth that we would need to call the hotel because there were no signs directing folks to the hotel shuttle area. Now, I know that placing a call should sound simple, but being that my husband and I are silly Americans, we had no idea how to use the rather odd pay phones, and the "info woman" was not going to place the call for us. So, needless to say, we were not able to call for the shuttle even though I had the phone number in my hand. Finally after walking around for about 30 minutes, my husband saw the shuttle pulling away through some gates. The pick up spot is at #3 and it's right beside the area where the Malpensa Shuttle picks up to take folks to the main train terminal in central Milan. There is a small sign 1/2 way down the pole showing that it's the designated area for the Crowne Plaza and Holiday Inn Express shuttle, but it is poorly marked. The shuttle picks up every hour.

So, after an hour wait, my husband and I were finally dropped of at the hotel. The check in was quick and easy. I had made a prepaid reservation through Booking.com at a rate of $99 per night and this rate included a very nice, American-style breakfast. We spent the night in room 216 which over looked the street in front of the hotel. The room was very modern and spotless. The worse part of this modern facility is the fact that the thermostat will only go so low (I'm sorry, but I can't remember the exact limit) and the room was warm and stuffy. The blankets had to be taken off the bed during the middle of the night. Given the close proximity to the airport, the room was very quiet and we were not disturbed with any noise. The staff here is very helpful. The hotel does have a full service, but quite expensive, restaurant. We asked the staff if they could recommend a local establishment and they recommended a restaurant about "300 meters" away. My husband and I took a quiet stroll down the street thru this quaint little town (about 3 to 4 blocks) to the restaurant that they recommended. (I can't remember the name of the restaurant, but it reminded me of Sambuca or something like that.) The recommendation was spot on!!! Delicious and very economical.

The next morning, the shuttle ran every 30 minutes and the Crowne Plaza was the 1st stop before the Holiday Inn Express so there was plenty of room. I would definitely recommend this location for an overnight stay!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank angi1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 April 2014 via mobile

We stayed one evening before we left Italy for home. The location & price was perfect but we too had a difficult time finding the pick up area at the airport. Also, the options for dinner were limited and average at best. That being said I found the hotel clean, the room comfortable and the people pleasant. As a hotel member I did receive free wifi for as long as I needed.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Fan1420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nice
Level Contributor
177 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

On the positive side : ok rooms, good noise isolation, nice decoration in the room and the lobby.
On the negative side : far from the airport (there is a bus but only once every half an hour), not efficient service especially at the reception, not good breakfast.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank fabriceetpaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review, 17 April 2014
Google Translation
Gentile cliente buonasera,

grazie per avere scelto la nostra struttura e per avere parlato bene delle nostre camere.

Ci dispiace sentire dire che l'aeroporto sia distante e che non sia ben servito bene.

L'aeroporto è a meno di 2 Km ed è servito negli orari di punta dalla nostra navetta ogni 30 minuti, inoltre a meno di 1 km dal nostro Hotel c'è una fermata degli autobus del servizio pubblico che durante le ore diurne fa servizio ogni 7 minuti.

Riguardo alla colazione abbiamo una vasta scelta e ci dispiace che non sia stata di Suo gradimento. Le assicuro comunque che grazie alla Sua segnalazione presterò maggiore attenzione.

Cordiali saluti.

Salvatore Giuseppe Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 20 March 2014

My room was clean, but clearly the maintenance was on the back-burner. My window would only fully open and the alternative 'vent' facility was not functioning. The air-con controller would not set to lower than 23 degrees, however as the actual unit was dead it made little difference. And finally the slot in the room for the room key to switch on the electricity kept on spitting the key card out so I had to resort to wedging it in with some loo roll to keep the electrons flowing!

On my first morning I cooked myself some boiled eggs using the boiling water tank provided in the restaurant. On the next day the tank was dry so I asked if it could be filled up for me to cook eggs. That wasn't possible I was told due to the Japanese tourists chucking everything into the water, but no problem as the chef would boil me a couple of eggs. Well 10 minutes later the eggs arrived, just warm to the touch and still liquid and raw inside. The waitress apologised and after a further 10 minute wait brought me back eggs that were as solid as cannon balls. At this point I had had enough and left.

Wi-Fi runs at a snail's pace later in the evening as the hotel fills up with coach loads of tourists all eager to check emails no doubt.

The hotel is not situated in a particularly nice area and I would no advise walking out alone in darkness.

I have stayed in worse hotels and this place is not that bad in many ways, but really let down by such simple little things as employing a chef who can't cook a soft boiled egg to save his/her life. What a terrible shame!

Room Tip: Try to get room that doesn't face the runways as the air-con seems likely to be unserviceable a...
See more room tips
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvatore M, Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review, 28 March 2014
Dear guest good morning,
we apologize for the inconvenience during your stay.
Thank you for raising to me all this problems so that I can take my action.
I would like to thank you once again for choosing our Hotel and for saying that was clean.
Best regards.

Salvatore Giuseppe Mazzola
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Milan - Malpensa Airport

Property: Crowne Plaza Milan - Malpensa Airport
Address: Case Nuove Via Arturo Ferrarin 7, 21019 Somma Lombardo, Italy
Phone Number:
Region: Italy > Lombardy > Province of Varese > Somma Lombardo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Somma Lombardo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Milan - Malpensa Airport 4*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to Crowne Plaza Milan-Malpensa Airport, an upscale 4 star superior hotel located just 2 minutes away from Milan Malpensa International Airport. Take advantage of our complimentary shuttle running to/from Terminal 1 on a scheduled basis and Terminal 2 on request. Alternatively, the airport offers a 24hr free shuttle service between the two Terminals with a bus stop just 500m from the hotel. Choose one of our contemporary and elegant rooms and stay connected with your family and colleagues using Wireless and Wired internet connection. If you need to work while dining either in our bar or restaurant, Wi-Fi connection will be on us! Treat yourself to a mouth watering Italian meal in our restaurant La Brughiera , recently awarded the Food & Beverage Excellence prize for 2008. The bar I Celti with its variety of snacks, healthy options and international drinks, represents the perfect place to do business or to enjoy moments of relax. After a tiring working day or before a long flight why not to unwind or exercise in our complimentary Health & Fitness Centre featuring cardio-fitness circuit, sauna and Turkish bath. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference centre equipped with the latest technology. Enjoy your stay with us! ... more   less 
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Also Known As:
Crowne Plaza Milan - Malpensa Airport Hotel Somma Lombardo
Crowne Plaza Somma Lombardo

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