Stayed 20th August on the 1d&BB rate which is very reasonable. Booked the room about 3 months ago after having a wonderful lunch there and on this we decided to book in for our 12th wedding anniversary. We arrived early for the cooking demonstration which we thoroughly enjoyed. Peter is very funny and explains things simply. We then went into the adjacent room for lunch. We got in just in time as it was getting very busy and this is where the "mixed bag" comment comes in. We were given menus and we ordered mussels and the sea food crepe. We ordered a bottle of wine which was delivered to the table already opened. When we poured the wine, there was cork in it. We were not even shown the wine to ensure the correct one was ordered. Anyway, the food arrives and it is absolutely beautiful. While eating our lunch, my wife noticed there was a specials menu which we were not offered and on it was 4/5 fish dishes. We were disappointed that we had not been offered this. When we advised the staff of this, they just said sorry. We then asked for the bill and it took at least 20 minutes and asking 3 times. On the 3rd time I just went up to the bar and paid. We then got our room and we were glad to see it was the room we had asked for when we booked some months previous. The rooms are fine and comfortable, but the bathroom shower was leaking and did not have any power in it. My wife went to wash her hair and it took ages. Other than that, no issues. We then went to dinner and again a mixed bag. The service was up and down. First we were shown to our seats. 10 minutes before we got a menu. "2 other couples arrived in after us were ordering by the time. We got the menus and then we had to grab the boy and ask him for a wine list. We ordered and the service was good except for thew wine arriving yet again opened and with cork in the 1st bottle. However the food was simply amazing and we forgot all about the other issues. We had a nice nights sleep and went for breakfast next morning. The elderly gentleman serving us was great and very warm and had a bit of craic with him. The people working were all very attentive. We ordered some toasted homemade wheaten and this was brought out by the owners wife who went and gave it to another table. It took another 10 minutes to get anyone's attention and we finely got the bread.
I was torn as to what to give as a scoring. For food alone, it would be EXCELLENT, but however, the service let it down. The people are really nice and it would hard to complain about them but I feel they need to be just that little bit more professional.
- Official Description (provided by the hotel):
- The Cuan Licensed Guest Inn is a family owned and run hotel located in the beautiful conservation village of Strangford, on the shores of Strangford Lough. We offer a fantastic food experience, available all day, with a passionate commitment to sourcing local seasonal produce. At the Cuan, we believe in the personal touch that comes with a family run business – you give us our livelihood – we reflect that in the way we look after you. Plan a short break with us and explore the breadth of attractions and things to do in Co Down. ... more less
- Reservation Options:
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- Also Known As:
- The Cuan Hotel Strangford
- The Cuan Strangford, Northern Ireland