We rented a boat with Rappydrive and were excited to explore the Lake Garda. We arrived, paid and received our boat. We were shown how the boat worked and were told that everything was working. Once my girlfriend and I had found a nice and calm bay we decided to take a swim in the beautiful water. Big mistake! Once we decided to get up and eat some lunch that our hotel had arranged we realised that the swimming ladder had been broken off. There was no way for us to get up into the boat!! After about 30-40min in the water we managed to get hold of some rope, which finally made it possible to get up into the boat. The result was bruising and injuries all along our legs. We immediately drove back and returned the boat and told Rappydrive of our incident and asked why they gave us a faulty boat. They just said that the swimming ladder had broken the same morning and that they would fix it some time soon. We were horrified to hear this and demanded our money back. We were told that it was not possible and that we should have checked the boat ourselves before leaving. I showed them our contract were it stated that nothing was wrong with the boat but Rappydrive did not care and told us that it was our fault for not checking the boat and that there was nothing they were willing to do. We told our hotel (Lefay Resort & Spa) about this treatment and they were horrified. Our hotel really tried helping us and called Rappydrive but was also told that they were not willing to refund our money or give any sort of discount on the price. Lefay Resort & Spa will NOT RECOMMEND Rappydrive to any of their guests and we really appreciate the help that was offered by the hotel staff .
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.