Currently staying at the Imperiale in a deluxe lake view room. The room is only partially lake view, as it is in a new wing, behind another building. Room is spacious, and modern, staff are helpful, but the hotel has a few annoying niggles.
Hair dryer broken on first day, was told it would be fixed, later in the evening still broken, so I was told I could use the vacant room next door, but the key would only work for the day. No offer of actually coming up to the room with the key, until requested, told it would be fixed the next day, which it wasn't. When I asked again, told that they couldn't fix it, and would send a replacement up. Why didn't they do that in the first place?
Wi-fi is a complete pain. You are offered one code, which only works on one device, so you need to request multiple pieces of paper for your devices. The first day wi-fi was down for numerous hours, then you have to log in each time you come back to your device, even if you have left it for just five or ten minutes. There is an option to stay logged in, which doesn't work, and each time you go to log in, the hour glass goes round and round and round etc etc etc before login screen comes up.
For goodness sake it's 2014, JUST GIVE THE CUSTOMER PROPER WI-FI.
For the pool you are given a credit card,which enables you to exchange it for ONE towel. You are warned that if you don't return the card at the end of the stay there is a 50 euro charge, what's that all about?
Also be warned that the pool man thinks it's hilarious on your first visit, to tell you the pool is closed for a private party.
On the plus side, the Imperialano restaurant is very good, breakfast buffet is of good quality, and a nice spa, which is included for superior rooms. Fitness room is limited however.
Having little prior knowledge of the lake, if we returned, we would opt to stay in the resorts towards the middle, such as Terrazzo or Bellagio, as to reach these more interesting towns, takes two hours on the ferry service, which stops virtually outside the hotel. Como is around 25 minutes by ferry however.
- Official Description (provided by the hotel):
- Set in Moltrasio on the shores of Lake Como, Grand Hotel Imperiale Resort & SPA is a Resort of great charm located 5 minute drive from Cernobbio, 35 minute from Malpensa Airport and 40 from Milan. The wellness & beauty center I-SPA, the lakeside pool, the gourmet Restaurant Imperialino and the luxurious rooms, some set in the Villa Imperiale and others in the Grand Hotel, make this Resort the ideal destination for Italian and international tourists. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Imperiale Lake Como/Moltrasio, Italy