After a long drive all the way from Lugano in Switzerland, we arrived at the Hotel Mozart around 5pm. Unfortunately, despite my printed reservation confirmation for our one-night stay, the hotel was full and they didn’t have a room for us! The pleasant lady on reception was clearly embarrassed and found that one of their staff had incorrectly put us down for the following evening on their system.
The Receptionist phoned the Hotel Nussbaumhoff, pretty much next door, and got us a room there, even though we’d eat our evening meal and breakfast in the Hotel Mozart, and could use their facilities.
Because secure parking was important to us, we had also booked space in Hotel Mozart’s garage. I’m glad we did, because parking on the road outside was limited, and there was no space left anywhere. After reminding the Receptionist that we had reserved garage space, she gave us access to the garage under the hotel, which we also found full. A further visit to reception, and a wait of 15 more minutes, resulted in some swapping round of staff cars so we could have the space we had booked.
By this point, we were tired and thoroughly disheartened. However, we dragged our suitcases round to the Hotel Nussbaumhoff, and went to our room there. Hotel Mozart is four star, and I suspect Hotel Nussbaumhoff is probably two star. So whilst the room we were allocated was fine for one night, I wouldn’t have expected to stay there any longer and still pay the price for the Hotel Mozart.
We had our evening meal at Hotel Mozart, since it was part of the package we had booked. They were having a special ‘Austrian Night’ which was really enjoyable, with four courses of hot and cold Austrian specialities, finished off with a glass of schnapps, presented in their packed dining rooms. It lasted over two hours, and was a very pleasant surprise, since we had only expected a ‘normal’ evening meal. For our troubles with the room booking, the hotel gave us our two beers ‘on the house’.
Our breakfast was also back over at the Hotel Mozart. It was a typical continental spread with the usual items we’d come to expect, although probably more breads and cake than sweet pastries. It provided a good start to the day, and once again we enjoyed the pleasant dining room area.
We left the Hotel Nussbaumhoff and finally checked out at the Hotel Mozart, where we paid. We were not offered any discount, even though I suspect rooms at the hotel where we slept would have been somewhat cheaper than the Mozart.
We’re not the type to rant and rave when things go wrong, since I believe most things can quickly be rectified by staying calm and acting sensibly. So my overall view of the Hotel Mozart is still quite positive, since it seemed to be a quality hotel with good facilities (we had a quick look at the pool area, which also looked nice). All the staff we came across were very pleasant, and they’ve got a great dining room.
On the negative side, the hotel is in quite a tight little area, with other hotels and buildings all around it (an impression you don’t really get from the hotel’s website) and there’s clearly not enough parking space when the hotel is full. And, of course, getting somebody’s reservation wrong, especially one that had been booked for five months and had been recently re-confirmed, really is a fundamental error that you don’t expect well-run hotels to make.
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