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“Disappointed - poor service”

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Hotel Himalaia Baqueira
Ranked #5 of 10 Hotels in Baqueira
Certificate of Excellence
London
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Disappointed - poor service”
Reviewed 22 February 2011

At the bottom of Baqueira, this ultra-modern hotel does not live up to its expectations: rooms are confortable but service is very poor. Although this is supposed to be an international resort, very few staff seem to be able or want to converse in French or English.
Rooms are modern with good quality beds, nice bathrooms and overall quiet. We stayed 4 nights with 3 children and one of the reason why we chose this hotel is because it had a kids club. This is in fact a tiny room with no window, where a cartoon is played loudly for 3 hours. The person in charge there is a young girl who is a waitress in the evening, she does not organise any games and does not even greet children coming in, appaling. My children popped in and wanted to leave immediately.

Foodwise, they are obviously trying to cut corners, buffets are served mornings and evenings and the quality is not there: tinned carrots and beetroot, cheap cuts of meat, industrial puddings. Good fuit selection in the morning and good Spanish cured ham are the highlights. Dinner is served at 8.30 which is far too late for tired children and parents. I asked if I could have some boiled pasta or a soup for my 2 year old earlier but I was told to order room service or try the snack bar. Avoid the snack bar at all cost, the barman is rude and does not want to serve customers. Long queues sometimes form at the entrance of the restaurant as the maitre d'hotel is taking each family to a table and taking drinks order, very inefficient procedure.
Overall a disappointing experience, I was expecting better food and certainly better service from a 4 star hotel.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FamilleKillick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
Reviewed 20 February 2011

Very good value for money, brilliant service and very good location, comfortable , spacious and well fitted rooms

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guillomarsico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Himalaia Baqueira

Property: Hotel Himalaia Baqueira
Address: Perimetrau s/n Urb. Val de Ruda, 25598 Baqueira, Spain (Formerly Hotel Himalaia)
Region: Spain > Catalonia > Province of Lleida > Val d'Aran > Baqueira
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Baqueira
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Himalaia Baqueira 4*
Number of rooms: 141
Official Description (provided by the hotel):
The Hotel Himalaia Baqueira is situated at the foot of the ski slopes of the modern, well-known Aranese ski resort, next to the new cable car built 1,500 m above sea level in the Ruda valley with direct access to the ski resort.The Hotel has 142 rooms fully equipped. Its facilities also include a Spa with sauna, jacuzzi, Turkish bath, swimming pool, garage, ski storage, bar-cafe, reading room, smoking room, mini club, Activity Centre and business rooms. ... more   less 
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