At the bottom of Baqueira, this ultra-modern hotel does not live up to its expectations: rooms are confortable but service is very poor. Although this is supposed to be an international resort, very few staff seem to be able or want to converse in French or English.
Rooms are modern with good quality beds, nice bathrooms and overall quiet. We stayed 4 nights with 3 children and one of the reason why we chose this hotel is because it had a kids club. This is in fact a tiny room with no window, where a cartoon is played loudly for 3 hours. The person in charge there is a young girl who is a waitress in the evening, she does not organise any games and does not even greet children coming in, appaling. My children popped in and wanted to leave immediately.
Foodwise, they are obviously trying to cut corners, buffets are served mornings and evenings and the quality is not there: tinned carrots and beetroot, cheap cuts of meat, industrial puddings. Good fuit selection in the morning and good Spanish cured ham are the highlights. Dinner is served at 8.30 which is far too late for tired children and parents. I asked if I could have some boiled pasta or a soup for my 2 year old earlier but I was told to order room service or try the snack bar. Avoid the snack bar at all cost, the barman is rude and does not want to serve customers. Long queues sometimes form at the entrance of the restaurant as the maitre d'hotel is taking each family to a table and taking drinks order, very inefficient procedure.
Overall a disappointing experience, I was expecting better food and certainly better service from a 4 star hotel.
- Official Description (provided by the hotel):
- The Hotel Himalaia Baqueira is situated at the foot of the ski slopes of the modern, well-known Aranese ski resort, next to the new cable car built 1,500 m above sea level in the Ruda valley with direct access to the ski resort.The Hotel has 142 rooms fully equipped. Its facilities also include a Spa with sauna, jacuzzi, Turkish bath, swimming pool, garage, ski storage, bar-cafe, reading room, smoking room, mini club, Activity Centre and business rooms. ... more less
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