I stayed here recently after booking it online. As a hotel it's ok, functional and adequate. Clean, does what you'd expect a building with guest rooms to do. However if you want to very anything outside of the regimented way of doing things, expect disappointment. If you expect flexibility and working with the customer, good luck with that.
Because of the various travel site interfaces it wasn't clear from the description that the room assigned to me was twin singles, instead of a double. It's likely a language issue, but since I had explicitly asked for clarification and not gotten it until two days before arrival, I was stuck. Because of it being peak season I wasn't able to change. The website has since been updated to remove the ambiguity, or at least add a line to that effect.
Our friend drove down from his villa in San Miguel to take my roommate to the airport. He came up to take her bag and because of their no visitors policy earned a tirade from the desk clerk. He wasn't even allowed to sit in the breakfast room whilst we ate, but ignored the invitation to leave anyway. Don't be expected to be treated like a responsible adult who isn't there to rip off the place in every way. We're not all soccer lads on a drug tour of Europe you know.
You aren't allowed to take your room key with you either. It's their "our guests are idiots" policy.
The staff are ok, Pablo is great and does a good job. They are however highly constrained by bad management policies. They are running the place according to those limits. Housekeeping was very good and efficient.
The pricing for high season is laughable for the room quality. It's certainly not the Waldorf. It's priced at least double what it should be. Look at apartment options instead, one week here is three months rent elsewhere in the city.
My main issue is the inflexibility on bookings. Once you pay your money it's lost. I gave a weeks notice upon check-in that because of my work directives I would shorten my stay by two days (they still got a weeks tenancy from me), but wasn't able to obtain a refund. Due to this refusal to refund back my unused portion I wasn't able to achieve several important aims of my trip and it's left a bad taste. I was marooned by their greed. This review reflects the dissatisfaction that created.
If you're an old couple that don't like changing their mind (well, as long as you can do two flights of stairs), then stay here. If you need the efficiency and welcoming of a hotel which understands travelers have real lives and require fairness, book a better place.
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- Also Known As:
- Hostal Residencia Molins Park Ibiza/Ibiza Town