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“Want to bargain for hours to get something different from your booking ??”
Review of Hostal Juanita

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Hostal Juanita
Ranked #4 of 23 Ibiza Town B&B and Inns
Certificate of Excellence
Paris
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Want to bargain for hours to get something different from your booking ??”
Reviewed 10 September 2012

TERRIBLE EXPERIENCE SO FAR !!
Forget this place : see my own experience below...

Scene 0 : the booking.
I had an additional night to book in Ibiza.
I chose Hostal Juanito for its central position.
I chose a large suite with A/C, private bathroom for a very correct price of 180 euros that I booked about one month ago via Booking.com
The booking was confirmed, everything sounded perfect...

Scene 1 : No Habitacion
Until 2 days ago, when I had a phone call & a voice message from the reception kindly speaking a good French mentioning that unfortunatly my booking was canceled : "no habitacion"...
I was invited, if I wanted to, to call them for further explanations.

As my appartment was nearby, I went to the hotel yesterday.
Only to learn that there was nothing to be done : "I'm sorry !"...
No Habitacion...
When saying that they have a problem with booking, I was told that it was me who have a problem with booking...
I then asked them to call booking. I explained my problem to booking on the phone and they talked together.
At the end, after half an hour, magically, my problem was gone - I will have my room the day after (meaning today).

Scene 2 : The checking in.
I'm arriving this evening to check in with my luggage.
The lady at the reception had difficulties to find out my booking.
Finally, she tells me that in spite of my booking, there is no suite left.
She can downgrade me to a standard room or a superior room... Ah yes, not to mention that in spite of a crazy heat outside, there is no A/C in the room, and the bathroom & toilets are outside the room !!!!
The price will be a regular 120 euro (to compare with the 180 euros confirmed on the booking with suite, A/C, toilets etc,...), no possible bargain.
To make it quick : new phone call to Booking.com, 45 mn negotiation, no more room anywhere else around... To get an unbelievably poor 20 euros discount !!!!!

Please avoid this place !!!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TGVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostal Juanita

Property: Hostal Juanita
Address: Calle Joan d'Austria 17 | Street Juan de Austria, 17, 07800, Ibiza Town, Ibiza, Spain
Phone Number:
Region: Spain > Balearic Islands > Ibiza > Ibiza Town
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #4 of 23 B&Bs / Inns in Ibiza Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hostal Juanita 3*
Number of rooms: 35
Official Description (provided by the hotel):
The Juanita's Hostel ( HOSTAL Juanita") is located in one of the most historical area near the center of Ibiza, a few minutes walk from the medieval walls of "Dalt Vila". Its excellent location allows guests to enjoy a pleasant stroll through the heart of the old town and along the seafront, with easy access to the best entertainment Ibiza can offer: bars, restaurants and clubs .The HOSTAL Juanita is ideally located just a short walk from both bus and ferry stations. Inspired by our Motto "Hostal of the Island "we offer you the best BED AND BREAKFAST accomodation in old Ibiza Town. Our 35 rooms have recently been completely renovated and decorated in true Ibiza style, old world style in new world comfort. Our Spectacular rooftop "chill out area"overlooking the Dalt Vila area of Ibiza offers a range of food and drinks from Breakfast to late night bar serving cocktails. This area with its large futons and soft couches is ideal for relaxing after a hard day or before you start your night out. ... more   less 
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Also Known As:
Hostal Juanita Ibiza/Ibiza Town

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