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“Trip spoilt by missing possessions”

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Hotel Playasol Maritimo
Ranked #23 of 50 Hotels in Ibiza Town
Norwich
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Trip spoilt by missing possessions”
Reviewed 8 August 2014

Hotel Maritimo seemed great value for money. The rooms were basic, but good value for money- as was breakfast with a good choice for a very reasonable price. Unfortunately our trip was spoilt by the fact that items of clothing and jewellery disappeared from our room. The items were inconspicuous and so perhaps it was assumed would not be noticed, or that we would assume we had mislaid or left them behind. When the missing items were reported to reception, the response was even more worrying...that it was the normal cleaning staff yesterday and therefore there should be nothing to worry about! An unsettling end to the holiday and the reason that I would never stay there again. While the items were of little monetary value, the idea of someone helping themselves to things from our room was utterly horrid.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahward84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 11 August 2014
Dear Sarahward84,
We deeply regret the inconvenience caused during your stay in Ibiza.
The Housekeeping staff has been working in the Hotel Maritimo for many years and we trust in them. Moreover, we remind that there is no point for our employees to risk to may loose a job for taking any client´s object.
Our companie´s lost and found politicy says that all the objects left or found during the cleaning of check out´s rooms are saved in the housekeeper´s manager office and, it is supervised daily by her.
Once again we are really sorry if any inconvience was caused.
Yours sincerely,
Maria Antonia P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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English first
Melbourne, Australia
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014

Stayed here on two occasions now. Really good hotel for what it is. Good location close to the beach. Staff are friendly and helpful. Desk is open 24hrs day. Hotel is clean and rooms cleaned daily. All rooms are spacious and clean. Nice bathroom and good balcony (although not all face the sea). Would definitely recommend and stay there a 3rd time!

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Alex_C55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 28 July 2014
Dear Alex_C55555,
Thank you for taking the time to share your experience in Tripadvisor.
We are happy to know that you liked the Hotel and the quiet place near the beach.
I will forward your nice review to all the staff.
And we will be pleased if you come back a third time!!!
Our best wishes,
Maria Antonia P.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

Lovely setting, very good value for money. Staff lovely and always helpful. Some rooms not so good as those with a balcony, but can't be that bad as we are going back in September. Loved the walk to the beach area with its bars and restaurants, and nice to take out a coffee after breakfast onto the terrace, overlooking the little beach front.
Around 10 minute walk into lovely Ibiza town for great food and sites. It's is the most competitively priced hotel in the area and certainly worth staying at.

Room Tip: Try to check in early in the day to get a room with a balcony
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Ranabanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 10 July 2014
Dear Ranabanana,
First of all , we want to thank you for sharing your experience at the Hotel Maritimo with all Tripadvisor users.
We are pleased to hear that you have had a nice stay and we will convey all your positive comments to our team about the friendliness of our staff.
Not all rooms have a balcony or sea view, but we try to meet all customers' requests during their stay.
We look forward to your next visit in September.
Our best wishes,
Maria Antonia P.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

loved this hotel just come back, cleaned daily, friendly staff, male chef very good cook,sea view room was fab. 10mins walk to ibiza town. good value for money.would go back next year.
no outdoor pool but you can use the TWO pools at the sister hotel, the large one is the best and the best pool music.indoor pool and jacuzzi a plus.

Room Tip: request a sea view but they are limited
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 3 July 2014
Dear marie d,
First of all we are really glad you reserved our establishment and have taken time to write down your opinion which helps us to keep getting better our services.
We are pleased to know that the room and a view was up to your requirement and we are passing your congratulations to our staff.
Hotel Maritimo don't have outdoor pool (just indoor and jacuzzi), but at 20 m. we have 2 another hotels and you can enjoy 2 outdoor pools with pool-bar in one of them.
We are wating for your next visit!!
Kindest regards,
Maria Antonia P.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derbyshire
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 July 2014

A small 77 room hotel the rooms had been redecorated and new curtains with heavy duty linings to keep the sun out, there is air conditioning.No children or teenagers while I was there, Rooms clean and bedding changed every other day and towels changed every day.Had room 507 which had fantastic views over the water looking down to Playa Den Bosa .Breakfast was very good with cold meats and cheeses, fruit, yogurt with hot bacon and tomatoes on the other side of the ship like buffet.The only problem is the food at night , The chef can only work with what the Playa Group give him to work with. The salad bar was was fantastic but the hot food left something to be desired, the fish was OK but the meat was in small pieces and in sauces so you couldn't see much meat. Miska and all the staff were very helpful.My 6th visit..

Room Tip: rooms that face the sea high floor.E mail them before you arrive and ask
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rupertgreyparrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 3 July 2014
Dear rupertgreyparrot,
Thank you so much for your comment.
We are pleased that you are a repeating guests in our hotel, and that you enjoy the attention of our staff and the views from the room.
We regret that dinners weren't up to your requirement, please be sure that we take a note of your opinion and we will definitely try to take measures to get better the food issue with a person in charge of buffet menu.
We hope that you do not loose your trust in us and we can see you again at Hotel Maritimo.
Best wishes,
Maria Antonia P.
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

Stayed at the Maritimo for about 3 nights with my Husband and absulutely loved it. The check in is what they say, so do not expect to arrive early and have a room ready. We were offered a room to leave our backpacks and luggage in, a secure room with a key and cameras, totally confident that my items were secure, however do not leave your important/expensive items visible. I did request an ocean view and did not get it I was offered to change the next day before 9 am which was not necessary at all, I had steet view so it was fine. The room was clean, beds were comfortable, the A/C worked fine, we had a little TV and clean towels. Staff was very helpful and friendly. The indoor pool is super cute, food at the restaurant is yummy and I love how you can walk along the beach and the many little restaurants. It was worth what we paid and more than we expected. Great location, 10 minute walk from the restaurants, 15 minute walk from the castle, and close to the buses and taxis. There is a little cafe across the street and a market. LOVED IT! Thanks Maritimo for the great experience, hugs!

Room Tip: You can ask for ocean view, you get a little balcony with sea view, but we got street view and it wa...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Viajem0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 1 July 2014
Dear Viajem0s,
First of all we are really glad you reserved our establishment and have taken time to write down your opinion which helps us to keep getting better our services.
We are pleased to know that the room and a view was up to your requirement. On the behalf of all the staff I thank you for your nice words to our staff and I will pass them your congratulations.
Thank you in advance for your possible recomendations and, hopefully, you will choose again our establishment for your next holidays.
Kindest regards,
Maria Antonia P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 June 2014

Clean and tidy rooms, fresh towels every day. Good size of the rooms. Nice and helpfull staff. Walking distance to Ibiza town. Two small supermarket just oposite the hotel. Quiet and nice area. We booked room only as there is plenty of local bars where you can have a cheap and nice tostadas and coffee.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marta Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIA ANTONIA P, Gerente at Hotel Playasol Maritimo, responded to this review, 16 June 2014
Dear Marta,
Thank you very much for your comment. We appreciate you have taken time to put this opinion.
We are really glad you were satisfied with our rooms, housekeeping department and reception staff.
We would like to see you again very soon.
Best regards,
Maria Antonia P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Playasol Maritimo

Property: Hotel Playasol Maritimo
Address: C/ Ramon Muntaner 48, 07800, Ibiza Town, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Ibiza Town
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #23 of 50 Hotels in Ibiza Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Playasol Maritimo 3*
Number of rooms: 77
Official Description (provided by the hotel):
Marítimo Sport & Relax A refurbished hotel in a unique location between the quiet seaside location and the buzzing centre of Ibiza with its night-life. Committed to healthy living and having fun, with health, sport and well-being. Our hotel is ideal for sports enthusiasts of all levels due to its facilities, setting and professional team who are qualified to advise you about all sorts of sports, cultural and leisure activities. Fans of cycle touring will also be able to use our bike friendly facilities, with workshop and lockers. Our hotel offers guests a well-equipped gym with a covered heated pool, and also a massage service. In the summer months, you can also enjoy a delicious dinner with drinks and cocktails, in our terrace restaurant right on the seafront, with splendid views out across the Mediterranean. ... more   less 
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Also Known As:
Maritimo Hotel Ibiza Town
Hotel Playasol Maritimo Ibiza/Ibiza Town

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