I checked into Ibiza Grand Hotel as a family of 2 adults and 3 young children. I had booked their top villa at EUR 4,200 per night.
Everything started well until 11am on our second day we were told the villa had been double booked and we had to check out by 6pm.
I was not best pleased and despite multiple phone calls to the hotel managers, we discovered that the guests arriving were friends of the hotel owner.
After 2 hours, we couldn't wait any longer and I had American Express arrange an alternative hotel in the nearest 5* hotel (Mallorca) and a private jet to get us there.
The Ibiza Gran did eventually call back and say we could stay but frankly I was not prepared to give them nearly EUR 20,000 for a 4 night stay after the stress they had put me through.
Totally unacceptable, especially as they would not refund the first night as a gesture of goodwill.
Nice hotel but if I would never go back after this chaos, aggravation and disorganisation.
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- Also Known As:
- Ibiza Town Gran Hotel
- Ibiza Gran Hotel Ibiza Town