Travel Date June 26th 2009, Booked this hotel with 7 other friends so 8 of us in total. When we arrived we had an awful time checking in, how difficult is it to check in 8 girls? , The reception staff had no manners they were rude and I have never come across a hotel were they refuse to call their guests a taxi when required instead they think that throwing a taxi card at us and demanding we call one ourselves is acceptable. Reception really struggled when it was busy and the language barrier clearly did not help. No hellos no friendly banter. The hotel is actually made up of small blocks of rooms, what troubled me was the hotel has given us 4 rooms in separate blocks and not had us together.
Once we got over the trauma of checking in, the actual hotel was in a really nice location and is lovely, the rooms are good to and I was not disappointed with that. The swimming pool area was great, loads of beds and beautiful views. The pool area is not quiet and relaxing there is the constant Ibiza beat being played so beware, often it can be quite lively, which I did enjoy.
The bar staff also had a language barrier but they were much better than reception. Approx 20 euros to bora bora and 25 euros to the airport.
All in all the hotel was a nice place the staff just spoiled it totally for me, it lacked professionalism and it they do not grasp the concept of customer service, as we discussed by the pool it was rough round the edges and could be one of the best hotels around if they just worked on the customer service.
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- Also Known As:
- The 1 Ibiza
- The One Ibiza Hotel Ibiza Town
- The One Hotel Ibiza
- The One Resort Ibiza
- The One Ibiza Ibiza Town