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“Fantastic family holiday”

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Intertur Hotel Miami Ibiza
Ranked #3 of 13 Hotels in Es Canar
Certificate of Excellence
Irvine, United Kingdom
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic family holiday”
Reviewed 12 August 2014

My husband my daughter and myself visited this hotel on 15th June 2014 for 10 nights. We were recommended this hotel by friends and were not disappointed. Es Cana is quite small and ould probably not recommend it for people looking for a "party holiday". The resort was ideal for families. The hotel is situated in a fantastic location, with a gate leading out to the beach from the pool area. The beach is lovely although we never lay on the beach as we didnt want to pay for the loungers and parasols. My only complaint would be the loungers by the pool lay almost flat and couldnt be adjusted to sit up. The pool area was clean and if you need to be kept busy the entertainment team always had some kind of activity on the go from rifle shooting to water polo. The entertainment team, especially "chicken" were fantastic with kids and even on their day off they supplied a bouncy castle for the kids to play in.
The hotel was very clean and the maids cleaned the rooms and changed towels etc daily. The food was amazing, always plenty of choice including a choice for the kids.
We will return to the miami :)

Room Tip: Pay for a sea view room. The view is amazing
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank cherylmcpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear cherylmcpike. Thank you very much for your review. We are proud to hear that you chose our hotel for your summer holidays in Ibiza and to hear that we met all your expectations. We will forward your comment onto our staff. On the other hand, we take note regarding the need of improving the sunbeds (more adjustable).

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (648)
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welling
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 August 2014

Booked this as a family break 4adults and 2 young children 27july 2014
The good very good location right on the beach good hotel clean rooms just right food very good
Bar also good. We found all the staff helpful except when checking in after travelling since midnight
We were told that our rooms were not ready and would be about 4 hours, I did complain but was told that late departing guest did not leave till mid day despite that outgoing guest on our flight were collected at 06.30
We loved the pool and the grand kids were never out of the pirate ship area.
This leads to another problem the hotel do not have any policy regarding sun beds they are happy for guests to leave there towels there for the whole of the stay, when we complained we were directed to the upper sun deck but this was not any good as we were too far from the children's pool and play area.

The evening entertainment was very poor we have been going A I for 5 years and this was the worst we had seen.

The hotel has lots of good points but they need to improve or they will lose customers

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank delboyWelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear delboyWelling. Thank you very much for your feedback. Good and bad comments are always greatly appreciated to improve our services.

Regarding check-in and check-out time, please be advised that the check-in is from 15:00 and it is not always possible to have the room ready before this time. Check out time is until 12:00.

Regarding the sunbed situation, we did in actual fact have a problem during a certain period, whereby large amounts of guests were deliberately leaving their towels on the beds for long periods (even overnight) even though they were not in the complex all this time. Even though there are numerous signs in various parts of the hotel indicating that towels cannot be left on the sunbeds, these signs were totally ignored. This caused some problems regarding hygiene especially when it came to cleaning the area.
There isn´t a lack of sunbeds in the property, as many sunbeds are often left vacant in areas such as the elevated sun terrace. However, it appears that everyone wants to have the sunbeds by the pool which is not always possible.


Our management have now introduced a new system, whereby all sunbeds have to be vacated by 19.00hrs each evening and they are then collected in order to allow the area to be cleaned thoroughly. Any towels left on sunbeds are removed after this time and can be collected at reception. The sunbeds are then replaced the following morning but nobody is permitted access until a certain time. At the moment this system seems to be working fine but we will be keeping a close eye on the situation.

Finally, we take note regarding the need of improving the evening entertainment. Once again thank you for your feedback.

We are looking forward to seeing you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 August 2014

Just back from two weeks at the Apartments in the Intertur Miami complex in Es Cana and had a wonderful holiday. We are a family of four with a 7 year old and a 10 year old- the kids were nearly crying because it was time to come home! Beautiful views, apartments kept really clean and the staff were really friendly and helpful. Es Cana is a great resort for families- all of the bars and restaurants are really family friendly- reasonable prices too. We will definitely go back and we don't usually do that.
Thanks Intetur Miami. How could it be better? Don't allow guests to reserve sunbeds at the main pool by just constantly leaving their towels there and upgrade the sunbeds so as you can sit up.

Room Tip: If you don't have a problem with heights, ask for a room/apartment on a higher floor- the views...
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Mickey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear Mickey G. Thank you for your review. We are proud to hear that you enjoyed your stay in our Intertur Apartamentos Miami Ibiza and to hear that our staff were really friendly and helpful.

On the other hand, we take note regarding the need of improving the sunbeds (more adjustable).

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
Reviewed 12 August 2014

If you have small children which need to be supervised and watch round a pool, then do not go to this hotel. You will not be able to do this because there are selfish people at the hotel which are allowed to leave their towels around the pool and splash area's all night. Some even go on excursions and still reserve their sunbeds. Everyone were complaining, but the hotel chose to not do anything about this. Shame because they have now lost a lot of customers which have been going to this hotel for years, also new customers including my family. Luckily we didn't have small children so it didn't effect us, but I felt so sorry for the families who do have children. However, we did have to wake at 7am everyday to get a decent sunbed! Work all year and get up early to go on holiday to do the same. However, the rooms are so small you really don't want to spend much time in them. There were 4 in our room and it was sometimes a little stressful.
The evening entertainment isn't that much better also. We had to go out most nights because it was so bad.
Apart from the above, everything else is good at the hotel. The food is excellent. No much to chose from but the quality is very good.
The hotel is located in an excellent location. 10 mins walk from bars and shops and right on the beach which was brilliant.
But the sunbed problems was disgusting and so unfair and not right. Good luck families!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamC4077QB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear SamC4077QB. Thank you for your feedback. Regarding your comment about the sunbed situation, we did in actual fact have a problem during a certain period, whereby large amounts of guests were deliberately leaving their towels on the beds for long periods (even overnight) even though they were not in the complex all this time. Even though there are numerous signs in various parts of the hotel indicating that towels cannot be left on the sunbeds, these signs were totally ignored. This caused some problems regarding hygiene especially when it came to cleaning the area.

There isn´t a lack of sunbeds in the property, as many sunbeds are often left vacant in areas such as the elevated sun terrace. However, it appears that everyone wants to have the sunbeds by the pool which is not always possible.

Our management have now introduced a new system, whereby all sunbeds have to be vacated by 19.00hrs each evening and they are then collected in order to allow the area to be cleaned thoroughly. Any towels left on sunbeds are removed after this time and can be collected at reception. The sunbeds are then replaced the following morning but nobody is permitted access until a certain time. At the moment this system seems to be working fine but we will be keeping a close eye on the situation.

On the other hand, we take note regarding your comment about the need of improving the night entertainment. All your comments are greatly appreciated.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2014

there were 3 adults and 1 child in a family room which was more than big enough, the entertainment staff were great along with all staff within the hotel, the food was great with lots of choices, very close to the beach which was great as we spent most of our time there, the only negative thing I have to say is lack of sunbeds around the pool as people were keeping their towels on there all the time, there were plenty of other beds and seating around the bars which were fine for us. will go back to visit again, well done Steve, David and Nikki who were great at the entertainment they offered.

Room Tip: sea view high up
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Beckie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear Beckie S. Thank you for your email. We are glad to hear that you had a great time in our hotel and to hear you enjoyed our food and entertainment.

On the other hand, regarding your comment about the sunbeds, we did in actual fact have a problem during a certain period, whereby large amounts of guests were deliberately leaving their towels on the beds for long periods (even overnight) even though they were not in the complex all this time. Even though there are numerous signs in various parts of the hotel indicating that towels cannot be left on the sunbeds, these signs were totally ignored. This caused some problems regarding hygiene especially when it came to cleaning the area.
There isn´t a lack of sunbeds in the property, as many sunbeds are often left vacant in areas such as the elevated sun terrace. However, it appears that everyone wants to have the sunbeds by the pool which is not always possible.

Our management have now introduced a new system, whereby all sunbeds have to be vacated by 19.00hrs each evening and they are then collected in order to allow the area to be cleaned thoroughly. Any towels left on sunbeds are removed after this time and can be collected at reception. The sunbeds are then replaced the following morning but nobody is permitted access until a certain time. At the moment this system seems to be working fine but we will be keeping a close eye on the situation.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

This was our 7th year returning to this hotel that we loved!!! This year was our worst visit to the Miami!
We are a 2 family group of 14 people and are now seriously looking into booking a differnt hotel next with great regret!!
We could not get a sunbed by the pool for our 14 night stay as the hotel was allowing guests to leave towels etc on beds for their entire stay, as a group of 14 we did not stand a chance! We approached reception only to be told that they do not know how to manage this???????? Then we were told that embarresed staff had approached management about this problem and they were told that there is nothing they can do as the season started this way, so we all went on the beach which is beautiful but 14 beds and 4 parasols at 5 Euros each time = 450 euros so after a few days we had no choice but to sit by the bar whilst the kids ranging from 8 years to 20 years of age went in the pool!

The entertainment team has deteriorated (Where is Tibor? Big mistake in moving him)

We know most of the staff from previous visits and it's lovely how they remember us however there is new staff who clearly need educating in customer service, we had just checked in and wanted to purchase a safe we were told to come back later when we are not so busy, fine not a problem, we returned several hours later and I asked for a safe the member of staff I asked said come back later im going on my break!!!!!! Really.

It is such a shame as we adored this hotel, the cleanliness and food is superb. We feel that we can't take this chance next year as our holiday was ruined this year!

Room Tip: Higher floors are better views and less noisy
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Melanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear Melanie J. Thank you for your feedback. We are really sorry to hear that, after 7 years coming to our Intertur Hotel Miami Ibiza, your last holiday with us didn't meet your expectations.

Regarding your comment about the sunbed situation, we did in actual fact have a problem during a certain period, whereby large amounts of guests were deliberately leaving their towels on the beds for long periods (even overnight) even though they were not in the complex all this time. Even though there are numerous signs in various parts of the hotel indicating that towels cannot be left on the sunbeds, these signs were totally ignored. This caused some problems regarding hygiene especially when it came to cleaning the area.

There isn´t a lack of sunbeds in the property, as many sunbeds are often left vacant in areas such as the elevated sun terrace. However, it appears that everyone wants to have the sunbeds by the pool which is not always possible.

Our management have now introduced a new system, whereby all sunbeds have to be vacated by 19.00hrs each evening and they are then collected in order to allow the area to be cleaned thoroughly. Any towels left on sunbeds are removed after this time and can be collected at reception. The sunbeds are then replaced the following morning but nobody is permitted access until a certain time. At the moment this system seems to be working fine but we will be keeping a close eye on the situation.

On the other hand, we take special note regarding your comment about our staff. All your comments are greatly appreciated.

Once again, please accept our apologies and we hope you give us the chance to accommodate you again at our Intertur Hotel Miami Ibiza.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 August 2014

Third time at this hotel and I cant fault it. this time it was a special occasion for us as we was getting married across the beach while we where on holiday, so there was 24 of us in total and all of us had a fabulous time.

The staff are wonderful, always willing to help and put things right, when as can sometimes happen, go wrong. Susana at reception was very helpful and pleasant and nothing is too much trouble for her.

The setting of this hotel is wonderful right on the beach, its so relaxing. Food - well if you cant find anything to eat here all I can say is you must be the most pickiest person ever as there is always something for everyone and sometimes there was so much choice I couldn't make my mind up of what to have.

Bar staff - make the effort to speak to them they are lovely (very very busy but happy to chat with you).

Cant wait to go back in a few weeks for a week on our own and already looking to book for summer next year.

Room Tip: pay for a sea view its well worth it.
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank dml68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Miami Ibiza, responded to this review, 14 August 2014
Dear dml. Thank you very much for your review. We are proud to hear that you and all your family and friends enjoyed in our Intertur Hotel Miami Ibiza. We will forward all your comments onto our staff, but especially onto Susana at the reception.

Thank you for choosing once again our hotel for your summer holidays and we are looking forward to seeing you again next year.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Hotel Miami Ibiza

Property: Intertur Hotel Miami Ibiza
Address: C/ Pou Roig 1 | Platja d'Es Cana, 07849 Es Canar, Santa Eulalia del Rio, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio > Es Canar
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Es Canar
#4 Romantic Hotel in Es Canar
Price Range (Based on Average Rates): £
Hotel Class:3 star — Intertur Hotel Miami Ibiza 3*
Number of rooms: 365
Official Description (provided by the hotel):
The Intertur Hotel Miami Ibiza is an all-inclusive hotel in Ibiza, perfect for families and couples willing to fully enjoy their holidays in Es Cana in a good value hotel and with the best rates available. Set by the sea on Es Canar beach, our hotel in Santa Eulalia offers you bed and breakfast, half-board (includes breakfast and dinner. Beverage not included) and full-board (includes breakfast, lunch and dinner. Beverage not included) accommodation... and more! Famous for its personalized attention, the Intertur Hotel Miami Ibiza offers you special services: mini club for children (4 to 12 years old), new splashpool, family rooms and inter-connecting rooms, buffet restaurant with terrace and show cooking, adapted menus, laundry room with washing-machines... Book now your hotel on Es Canar beach, in the heart of Santa Eulalia, and enjoy relaxing and unique holidays with your family. Check-in time: 15:00 Check-out time: 12:00 ... more   less 
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Also Known As:
Miami Ibiza Hotel
Hotel Miami Ibiza
Miami Ibiza Es Canar
Intertur Hotel Miami Ibiza Es Canar

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