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Dirty, old and disappointing, don’t understand why everyone is rating this so highly?!
When we got our room it was only half cleaned with a dirty stained mattress not made up at all. Furniture was dirty and dusty and partly broken.
After complaining they gave us a different room. Still more dirty than clean (dust layer on edges, sink half cleaned, old stained curtains, bed sheets with burn marks) with a clocked sink and shower without hot water. Even after asking twice nothing was repaired or even looked at.
Overall staff is semi friendly, sometimes smiles and nods but nothing happens. Overall manner could be much friendlier, did not feel welcome at all.
The hotel needs a complete make over in my view including pool tiles etc. also breakfast room is not very appealing with dirty covers on the tables
Would never stay here again nor recommend this hotel to anyone. Especially if just next door is a beautiful resort at same price.
Date of stay: October 2019
Trip type: Travelled with family
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Great spot, great rooms, love the bathrooms, housekeeping great, pool bars great, pool’s good, food pretty average but pretty on par with most of the Island. Cocktails great, location brilliant. Recommended.
Date of stay: October 2019
Trip type: Travelled as a couple
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Overall score 4.5. Loved the 1. location..bang on the beach. 2. Rooms ..very spacious. 3. the sheer size and expanse of the property..it's enormous..with 2 pools, individual cottages, green shaded blooming pathways. 4. The pools and pool bar.
Areas which need improvement are 1. Food. Our bf was included. The spread is decent but honestly the taste, presentation and experience is nothing to talk about. The hall where bf is laid is very cramped for the no. of guests it caters to and we didnt have many service staff. Even their dinner, which is a buffet service laid out at the beach was very disappointing and overpriced. 2. The washrooms are very dimly lit for their size...guests would certainly appreciate a few more lifts as their isn't much natural light filtering in.
All in all..we had a great time and would recommend travellers to chose this property. We stayed in one of the Akoya Villas, ground floor.
Date of stay: October 2019
Trip type: Travelled with family
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A really modern hotel with all the features for a couple, family or solo traveller. Stayed in a basic room but it was plenty big enough with a bathroom that was equal in size. The hotel pools are lovely and clean, both with swim up bars. Best part was the location, at the end of the strip so no noise even when the nightclubs are still blasting music. The spa was a little overpriced but very professional and clean. Buffet breakfast had heaps of choices.
Date of stay: October 2019
Trip type: Travelled as a couple
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The rooms was big and the bed was soft and nice. The pool area in front of the hotel was great and the view was amazing. The breakfast was really good, but the egg and pancake station was really slow.
NOTE: Don't buy massage or any trips (example snorkeling) from the hotel - it's way over rated. We used Mad Monkey for our trips instead - really cheap and super nice.
Date of stay: September 2019
Cleanliness
Service
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The staff is nice changed our room with another one with a working AC because the AC was not working probably in the first room, there was insects and a small lizard in our room. th e rooms are poorly maintained but the grounds and pool are great, the location is excellent, right on the beach.
Date of stay: October 2019
Trip type: Travelled as a couple
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