We stayed there for 7 nights in april. The hotel is not a 3 stars hotel. The walls of the room were black painted, the water in the bathroom was salty, wifi didn't work in the room only in the recrption, breakfast was always the same choise, bathroom was hot and humid, sheets and towels were stainy and dirty, they never filled the soap container in the bathroom, no soap for the hands near the sink, conditionig air didn't work for all one day and we couldn't sleep. The staff couldn't give us answer about the eletricity black out and when we asked about it they lied saying that all the island was without eletricity for a problem linked with Lombok. That wasn't true cause other shops reataurants and hotels had the eletricity that same day/night. Staff was unfriendly and not always present for our needs. The roomkeepers cleaned the room late in the morning so sometimes when we came back from the sea the room was still to clean. The beach is not private and lots of boats stop there every day, stink of gasoline every day! Single positive thing was the breakfast directly on the beach!
- Official Description (provided by the hotel):
- Good Heart Resort - The Unique Resort at Gili Trawangan, set your leisure holiday at Our Resort with Our Comfortable Luxury Room featured modern - minimalist accommodation in 4 star category on the quiet beach resort area of Gili Trawangan. Our friendly staff will serve and assist you with a Good Heart as our Resort name "GOOD HEART RESORT" to feel as like a home. The Resort is feature a Beach Front View with a white sandy beach along the coastline of 500ha round the island that you can enjoy by foot or cycle and traditional horse car for your unforgettable moment to hunt Sunrise and Sunset tropical beach. ... more less
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- Also Known As:
- Good Heart Bungalows Hotel Gili Trawangan
- Good Heart Resort Gili Islands/Gili Trawangan