We booked a cabin at the resort for a chillout 3 days following a hectic 10 Days in Whistler.The website looked very slick and so we expected the high standards of accomodation we had experienced in Canada.
Well our experience couldn't have been further from our expectation! The cabins are in desperate need of replacement the.They are extremely basic ,not too disimilar to a bunkhouse.Not good enough for the premium rates being charged.
When we arrived we were told that our carpets had been cleaned that day so they were a littledamp.That was an understatement, it was like wading through wet field.I dread to think why they needed cleaning so thoroughly the day a guest was arriving.We asked to move but were told the resort was full.So we said we would check out in the morning! No real effort was made by the front desk to apologise or move us the next day,we had booked for 3 nights ! We asked for a table for dinner and that became a problem as they were fully booked.Where else are guest expected to eat in such an isolated spot? A table was eventually found ,but we felt the evening had been spoilt.
On checking out there was no real apology,but the lady behind the desk said the manager had instructed her not to charge for the night.That was a surprise but we feel the manager should have conveyed that message.
Overall a beautiful setting but seems to be a resort of two halves.High quality Tented suites shabby cabins.Together with staff who could do with some lessons in customer service.
- Official Description (provided by the hotel):
- Rockwater Secret Cove Resort is the Sunshine Coast's Premier 4 star year round resort, featuring 38 ocean front rooms, suites, tenthouse suites and cabins. The resort features a restaurant, lounge, and seasonal outdoor swimming pool. Ideal resort for getaway, corporate retreats and weddings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Agoda and 5viajes2012 S.L. so you can book your Rockwater Secret Cove Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rockwater Secret Cove Hotel Halfmoon Bay
- Hotel Rockwater Secret Cove
- Rockwater Secret Cove Resort Canada/Halfmoon Bay