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Astir Odysseus Resort & Spa
Ranked #2 of 24 Hotels in Tigaki
Certificate of Excellence
Reviewed 12 August 2012

We have just returned from a week all-inclusive stay at this hotel that rates itself as a 5-star (First Choice rating is 4-star).

The good: the food in the main restaurant is very good, loads of variety (although you kind of HAVE to like greek yoghurt). The lunch offered beach-side was delicious too. One waiter in the whole lot deserves mention: Sotiris was really great. The pools are beautiful and well-kept and there seemed to be enough seating (despite many guests' complete disregard for the "no reserving sunbeds" rule). While we didn't have any small children, there were many of them and the "mini-disco" every evening was a brilliant idea to keep them entertained while parents finished their meal. Our room was OK - not what I was expecting from the description on the tour company's website, but it worked out fine.

The bad: the bar staff are indifferent at best. There were too many instances where we were left waiting for one or two bartenders to acknowledge our presence despite the fact that no one else was at the bar. In an all-inclusive resort that considers itself 5-star, I expect service with a smile at a minimum and maybe the occasional bit of banter. Not that this didn't happen - any beautiful blonde in a bikini (my 12-yr-old daughter included) got plenty of banter, but us middle-agers were ignored. The "special dinner" that we waited 3 nights to eat: this was another example of nonsensical, ignored rules. We were told that one could reserve for this meal no more than 24 hours in advance, yet when we tried to reserve a table one morning for that night, we were offered one three days later. The dinner itself was the worst meal we ate on the resort - nothing in particular made it so - it was just really boring and far from "special". The beach is pebbly and getting into the water is hard on your feet, but I had read about this in previous reviews and was expecting it - water shoes are a must, but are available for sale in the hotel (cash only).

The ugly - Organisationally, this place needs a wake-up call. Faxes sent by our tour company that were delivered late if at all, a mini-bar fridge that was not replenished unless we asked for it, cleaning ladies who woke us up and then insisted on being able to get in and clean the room right then and there. The last evening of our stay was the worst - as advised by our tour rep, we asked about an extended check-out on the Wednesday and were told to check the night before our departure (Friday) for availability. We did so, and it was "not possible" so we were offered a free 30-minute shower room - which was all we really needed. We arrived for the appointed time and had to wait 15 minutes because the first guest in the queue for the room showed up 15 minutes late, delaying everyone after them (why didn't they just use a second room to catch things up?). The final straw was when we got yelled at by a tour bus driver for being 10 minutes late for the bus and delaying the other 45 passengers - the tour company apparently sent us a fax informing us of the earlier pick-up which was never sent to our room. As mentioned by other guests, the so-called WiFi is really poor.

A bit of rant I know, so I'll end on a higher note: the weather was fabulous, we always got a spot on the beach and the two day trips we did were excellent. I think the hotel has the potential to be a true 5-star resort, if they paid a bit more attention to their staff and organisational structure.

Room Tip: Definitely ask for a beach-side room, and if you're willing to splurge, try and get one of the o...
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  • Stayed: August 2012, travelled with family
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3  Thank LauraBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Astir Odysseus Resort & Spa, responded to this reviewResponded 14 August 2012

Dear Laura,

It is unfortunate to hear that your stay at the Iberostar Odysseus Astir was not as enjoyable as it could have been. We always attempt to work with the highest possible standards, obviously, on this occasion; we have not been completely successful.

We work very hard, striving to surpass guest expectations; we strongly believe that the human forces in Iberostar are one of the most important pillars to build a hotel that offers well being, comfort and splendid holiday conditions. Therefore we would like to apologize for not having met your expectations related to the service of our maids, reception and in our bar. We passed your comments to the involved departments and we are revising the procedures to guarantee a splendid service from each and every staff member.

Concerning the minibar we are sorry not to have explained the procedure clear enough to you. Due to the desire of many of our guests to use the refrigerator to cool their own products, by default we deliver it empty. Nevertheless, you have the possibility to order whatever you like by using the therefore destined form. It is our pleasure to provide you the indicated products and we kindly suggest that in case of missing something during your next holidays with Iberostar, you inform our reception as they will gladly try to solvent all your requires.

Related to the courtesy room we regret that on this occasion we couldn´t achieve that all guests respected the organized time table. When we have enough availability to allow a late check out, we are pleased to do so, but during high season, our Iberostar Odysseus Astir has to cope with fully booked circumstances and sometimes this provokes that we can only offer one courtesy room to fresh up before leaving. Nevertheless we would like to inform that for coming occasions you can extend your stay with another day when you book early arrivals or late departures, like this your comfort would be guaranteed as you would be perfectly able to enjoy your accommodation before or after official check in and check out.

On the other hand we are delighted to hear that you were satisfied with the room and The beautiful, well kept pool. As it is our goal to offer splendid holiday accommodation where our clients feel settled and comfortably installed to enjoy the good weather, the entertaining animation and the culinary highlights, your remarks that the food in the main restaurant is very good, with loads of variety available, and also that the beach side lunches are delicious, strengthen us to keep encountering our demanding quality standards.
Further we will certainly congratulate Sotiris for having contributed to your well being whilst staying among us. This kind of positive feedback motivates us and makes our daily labors worthwhile.

Last but not least, we would like to thank you for having so precisely described your experience among us, as listening to our guests is the most opportune way to learn how we can still improve some off our services, we will certainly take all off your comments in consideration. We hope to may take the opportunity to serve you again and cause through our high quality service and the fulfilment of our Iberostar hotel standards, a good and lasting impression.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts

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865 - 871 of 1,589 reviews

Reviewed 3 August 2012

First of all : verrrrry poor internet conection. Guys we are in year 2012 wake up!
Food is also a bad point there was some meals but nothing special one must walk around in "dressing code" in order to colect food from the self service. In the morning the most wanted man is the one with the eggs. It's only one and one egg takes 5 minutes to cook and an omlette aprox 10 min. Imagine how long one have to wait for an egg!
Rooms very clean and quality furniture.
Sea shore with stones and dirty sometimes smel like dumpings.

Room Tip: Junior suite is a room with an extra bed.
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  • Stayed: August 2012, travelled with family
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2  Thank Tavi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

We have just returned from 11-day stay in this hotel with all inclusive and it was great! The island of Kos is very nice and cheaper in comparison to Rhodos.
Hotel staff is very kind and always ready to help. Rooms are clean, nice and comfortable. We had a room with front sea view. It was very close to pool and the beach and little bit far from main hotel building with the restaurant. But the short walk before dinner or breakfast is nice. What I liked was the small terrace, where you can chillout, read a book, etc. As for food, it was very tasty, especially greek cuisine. I also liked the local wines served for dinner. However, last year we were in Turkey and in comparison to this, the food variety and availability was not that big. On the other hand, we were never hungry.
The beach was relatively small and more "natural". There are only few sunbeds and umbrellas. The entrance to the sea is little bit inconvenient because of the stones on the ground, but after few meters there is sand and it is ok.
If you want to go outside the hotel, there is nothing around by walking distance. You can rent a car and explore the island. Here I recommend two spots: 1. Thermas - thermal spring directly in the sea, which was great. It is located on the southeastern part of the island. 2. the beach of St. Theologos - on the western part of the island, close to the town of Kefalos. It is beautiful. If you plan to visit Asklepion archaeological site, go there early in the morning. We were there at 10.30 and it was so hot, that we were only searching for the shade and water.
The capital city Kos is about 12 kms from the hotel. You can get there by bus, which stops at the entrance. Kos city has plenty of restaurants and nice port with the castle.

  • Stayed: July 2012, travelled as a couple
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6  Thank iModo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

Hotel:
Top quality, beautiful design. The architects made a really great job here. There are several pools available, we preferred the one located at the seafront which is an amazing lagoon style pool just few steps from the beach which means that you can choose your sunbed at the pool and still be able to have a view at sea which is a really nice feature.

Food:
Great variety of food of excellent quality. As a vegetarian I have usually problems with the vegetarian choices but this was not the case. The variety of veggie meals, cheese, fruits etc was just awesome and the soups were absolutely amazing.

Staff:
Very friendly and helpful.

Beach:
Although the beach is rather small we have enjoyed it a lot. I have found it quite romantic. A nice change in comparison to usual wide (kind of artificial) beaches. There is also a very nice view on the neighbouring smaller islands (Pserimos, Kalymnos) and Turkey.

Environment:
The hotel is located in a very quiet location with a small farms next door (i.e. few cows grazing within sight :))

And I have no idea how they do it but we have never been waiting for a drink longer than few seconds .)

  • Stayed: July 2012, travelled with family
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2  Thank luplik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

We were very impressed with all aspects of this hotel. It is in a tremendous location and our room, a sea front room, had a superb view over the swimming pool towards Bodrum. The hotel is superbly maintained with an impressive team of gardeners so the 5* look is sustained to the smallest detail. All the staff were very kind and helpful and our 6 year old daughter loved the animation team headed by Denis. The food was fresh, varied and replenished throughout the buffet period. The waiters were attentive and efficient as were the bar staff. Had fantastic weather. This is the best Iberostar we have stayed in, though the group maintains a consistently high standard.

Stayed: July 2012, travelled with family
4  Thank AndrewBamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

This is a exellent hotel that vi absolutly recomend. The rooms are clean and nice. The hotel offers a lot of activities like zumba, pilates etc. The staff is nice and the service is perfect. Very nice facilities.

  • Stayed: July 2012, travelled with friends
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Review collected in partnership with Iberostar
10  Thank u56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

Hotel:
Top quality, very nice design. Clean rooms with silent A/C, fridge - soft drinks, big safe vault (your laptop will fit in), flat TV, cable internet connection. 3 types of rooms - Sea view (distant from beach but with a sea view), Sea front (close to the beach, but further from dining area) and Pool (with a special pool connecting those Pool rooms right in front of the porch - very nice)

Pool:
3 pools, one connecting Pool rooms, 1 big square one near the main dining area, 1 huge near the beach. Very clean, lots of sun beds, no need to reserve (at times around 9:30 few of them empty)

Food:
Very VERY good quality, greece 5 star hotel food is much better than in Turkey/Tunisia. Not that much of variety, but so good.

Staff:
very friendly, helpful, talking good english, not pushing you to do animation activities. We've been there just at the break of the main season, animation activities and evenings were a bit weak at the beginning. But that was not why we came to this hotel.

Beach:
not a good one. Small sandy, but with small stones at beginning, water not crystal clear.

Advice:
Definitely rent a car and go to Kos (the main city), Plaka forest, Paradise beach (one of the most beautiful beaches in Mediterranean - Caribbean style!)... lots to see, easy to drive here (only one main road 50km long from one side of the island to another). Kos is a little bit colder than Turkey, Tunisia or Egypt, so pool water is a bit colder by my opinion :)

Room Tip: Been to 306 - sea view, just above the dining area - further from sea. Would recommend pool rooms.
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  • Stayed: June 2012, travelled as a couple
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4  Thank Tom_Nov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astir Odysseus Resort & Spa

Address: PO Box 359, Tigaki 853 00, Greece (Formerly Iberostar Odysseus)
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Tigaki
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Tigaki
#1 Luxury Hotel in Tigaki
#3 Romantic Hotel in Tigaki
#3 Family Hotel in Tigaki
Price Range: £93 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astir Odysseus Resort & Spa 5*
Number of rooms: 337
Official Description (provided by the hotel):
The 5-star Astir Odysseus Kos Resort & Spa, located just 5km. from the historical Kos town and 20km. from the airport, is an elegant and luxurious resort. Its contemporary services and facilities include stylish restaurants and bars, conference rooms, 5 swimming pools, tennis courts, climbing wall, mini club and playground, open air theatre, water sports, spa center with indoor pool, outdoor parking, 5x5 mini soccer, multi court, car and bike rental service. All the rooms and suites are equipped with LCD satellite TV, mini safe, coffee & tea making facilities, bathroom amenities and free Wi-Fi access. "Achilleas" restaurant offers delicious buffets for breakfast, lunch and dinner. The "Argo" waterfront restaurant serves lunch and dinner. At lunch, guests can taste Greek specialties as well as freshly prepared barbecue dishes. The restaurant reopens its doors in the evening with especially designed exclusive menus. At the "A la Carte" restaurant "Ithaka", creative dishes are masterfully prepared for dinner. At dinner, dress code is required in all the hotel's restaurants. Beverages and refreshing cocktails are served at the "Sirens" bar and at the pool bar "Dawn". ... more   less 
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Also Known As:
Astir Odysseus Resort & Spa Kos/Tigaki, Greece

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