We have just returned from a week all-inclusive stay at this hotel that rates itself as a 5-star (First Choice rating is 4-star).
The good: the food in the main restaurant is very good, loads of variety (although you kind of HAVE to like greek yoghurt). The lunch offered beach-side was delicious too. One waiter in the whole lot deserves mention: Sotiris was really great. The pools are beautiful and well-kept and there seemed to be enough seating (despite many guests' complete disregard for the "no reserving sunbeds" rule). While we didn't have any small children, there were many of them and the "mini-disco" every evening was a brilliant idea to keep them entertained while parents finished their meal. Our room was OK - not what I was expecting from the description on the tour company's website, but it worked out fine.
The bad: the bar staff are indifferent at best. There were too many instances where we were left waiting for one or two bartenders to acknowledge our presence despite the fact that no one else was at the bar. In an all-inclusive resort that considers itself 5-star, I expect service with a smile at a minimum and maybe the occasional bit of banter. Not that this didn't happen - any beautiful blonde in a bikini (my 12-yr-old daughter included) got plenty of banter, but us middle-agers were ignored. The "special dinner" that we waited 3 nights to eat: this was another example of nonsensical, ignored rules. We were told that one could reserve for this meal no more than 24 hours in advance, yet when we tried to reserve a table one morning for that night, we were offered one three days later. The dinner itself was the worst meal we ate on the resort - nothing in particular made it so - it was just really boring and far from "special". The beach is pebbly and getting into the water is hard on your feet, but I had read about this in previous reviews and was expecting it - water shoes are a must, but are available for sale in the hotel (cash only).
The ugly - Organisationally, this place needs a wake-up call. Faxes sent by our tour company that were delivered late if at all, a mini-bar fridge that was not replenished unless we asked for it, cleaning ladies who woke us up and then insisted on being able to get in and clean the room right then and there. The last evening of our stay was the worst - as advised by our tour rep, we asked about an extended check-out on the Wednesday and were told to check the night before our departure (Friday) for availability. We did so, and it was "not possible" so we were offered a free 30-minute shower room - which was all we really needed. We arrived for the appointed time and had to wait 15 minutes because the first guest in the queue for the room showed up 15 minutes late, delaying everyone after them (why didn't they just use a second room to catch things up?). The final straw was when we got yelled at by a tour bus driver for being 10 minutes late for the bus and delaying the other 45 passengers - the tour company apparently sent us a fax informing us of the earlier pick-up which was never sent to our room. As mentioned by other guests, the so-called WiFi is really poor.
A bit of rant I know, so I'll end on a higher note: the weather was fabulous, we always got a spot on the beach and the two day trips we did were excellent. I think the hotel has the potential to be a true 5-star resort, if they paid a bit more attention to their staff and organisational structure.
- Official Description (provided by the hotel):
- The 5-star Astir Odysseus Kos Resort & Spa, located just 5km. from the historical Kos town and 20km. from the airport, is an elegant and luxurious resort. Its contemporary services and facilities include stylish restaurants and bars, conference rooms, 5 swimming pools, tennis courts, climbing wall, mini club and playground, open air theatre, water sports, spa center with indoor pool, outdoor parking, 5x5 mini soccer, multi court, car and bike rental service. All the rooms and suites are equipped with LCD satellite TV, mini safe, coffee & tea making facilities, bathroom amenities and free Wi-Fi access. "Achilleas" restaurant offers delicious buffets for breakfast, lunch and dinner. The "Argo" waterfront restaurant serves lunch and dinner. At lunch, guests can taste Greek specialties as well as freshly prepared barbecue dishes. The restaurant reopens its doors in the evening with especially designed exclusive menus. At the "A la Carte" restaurant "Ithaka", creative dishes are masterfully prepared for dinner. At dinner, dress code is required in all the hotel's restaurants. Beverages and refreshing cocktails are served at the "Sirens" bar and at the pool bar "Dawn". ... more less
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- Also Known As:
- Astir Odysseus Resort & Spa Kos/Tigaki, Greece