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“May 2014”

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Labranda Marine Aquapark Resort
Ranked #6 of 23 Hotels in Tigaki
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“May 2014”
Reviewed 27 May 2014

We returned home after 2 great weeks at the Aquis Marine Kos, Myself, My Partner and our 6 yr old daughter.

The Animation Team were fantastic! So dedicated to their jobs, hardworking with such long days, they produced a brilliant daily entertainment package for both adults and children and always with a smile and heaps of enthusiasm. A special mention to Jessica in the Kids club who treat our little girl like a princess throughout our 2 week stay.

The Bar staff at the Pool bar were entertaining! yet professional, very efficient, polite and always smiling!!

The 2 pool life guards, Abbas and Iqbal were so unbelievably polite and friendly, they made us feel so special every day with a “good morning, how are you” and never forgetting our names!

Our room although a little tired looking, was spotlessly cleaned every day by a very cheerful, polite lady, unfortunately I didn't get her name.

Meal times, good quality, good variety and always very tasty, yes the choice did get a bit repetetive after 8 or 9 days but all Inclusive packages generally do. there was more than enough variety even to keep a picky 6 year old well fed! Waiters and waitresses were always available, always smiling, always polite, a special mention to Giorgio who every day made a point of coming over to see us at lunch times and making our little girl feel very special.

Trips... we did the 3 island Aegean Cruise and had a fantastic day on board the "Poseidon". We also did the trip to the Volcano which again was a great, educational day out.

Now the negative....

The Hotel is not in the best of Locations, bit off the beaten track! but a bus runs to Kos town every hour until 11:00pm at a cost of 2 euro each. You can Hire bikes/scooters/cars at the hotel and I found the roads very easy to drive and navigate all around the island.

The Hotel doesn't have much of a beach! very rocky and "untidy" but walk for 120m to the left and you'll find a nicer beach where you can swim.

The only other disappointing aspect to our Holiday was the weather! (it wasn't particularly hot but it was May after all) and no matter how hard the animation team tried, it was beyond their control!

overall a very enjoyable relaxing break for me and my partner and great, safe fun for our daughter.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DennisADI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

We thank you for your nice review and for your kind remarks about the hotel staff. It gives us encouragement to maintain the high level of services. Aquis Marine Resort is a family friendly resort and we do our best to look after all our guests.
Thank you again for your kind words and we hope to welcome you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (179)
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Farnborough
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 May 2014 via mobile

Its exactly what is says on the tin!!!
Its a cheap hotel thats very basic so as long as your dont expect too much you wont be disappointed.
The rooms are basic but clean, we stayed in a ground floor family room which was a squeeze for 5.
One of our party in another room had roaches. ...

Pool towels €10 deposit each one you get back so long as you return.....but can only exchange for clean ones every THREE days.....

Food is ok, never had an issue with choice but again its basic.

Drinks all ok

Water park is the best thing for the kids, this holiday is all about the kids so its done its job.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

We would like to thank you for taking the time to share your positive holiday experience at Aquis Marine Resort with Trip Advisor readers and we hope to welcome you to Aquis Hotels in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014 via mobile

We have just returned from a week at this hotel & we all had a great time & would definitely recommend for families! The food was great, lots of variety and lots of it!! The animation team were fantastic, the kids disco & evening shows great & generally made sure our 4 yr old had the best time: ) especially Jessica & Alex (?) who she loved!! Also the lifeguard was such a lovely man & took time to get to know us all. Overall a lovely place, don't hesitate in booking : D

Stayed May 2014, travelled with family
Helpful?
1 Thank Lizzy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

Thank you for your wonderful review! We are delighted that you enjoyed your holiday at Aquis Marine Resort. We appreciate your feedback and we are glad that we met your expectations.
We hope we will have the pleasure to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 May 2014

nice hotel for the money good deal bit cold at night as on beach front good points kid loved water slides ect and all day ice cream food was ok always found something to eat hotel grounds and rooms clean only prob was first night we arrived our room had bout 20 cockrooaches come out our air con but staff dealt with it straight away and no one else in hotel seemed to have problem guess we were jst unlucky but there were plenty of creepy crawlies about outside especially at night just dont think greece was for me but all round lovely hotel and great staff they could do with more bar staff at pool area but everyone was lovely no night entertainment but good kids disco bus into kos runs every hr on the hr and costs jst 2 euro each so not bad for we day out you can also hire bikes and if you walk for a good hour along the beach at back of hotel you come to tigaki lovely bars and strip of shops xx walk not for the faint hearted though taxi back 10 euro we stayed from 6th may till the 17th all in 11 nights for jst under£1200 for everything 2 adults and one child age 9

Room Tip: i had a garden view room nice and quiet cant complain x
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zeena123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

Thank you for taking the time to post your feedback regarding your Aquis Marine Resort holiday. We are happy to hear that you appreciated your stay, especially the pools with waterslides. Thank you for your recommendation.
We look forward to your return visit in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2014

Very friendly & helpful staff, clean & well kept. Food great - best all inclusive we've been to. Pool bar staff lovely.
Beds could be comfier & same with sunbeds. Bar by reception not so good, too big & noisy for us!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Bookable Holidays

Helpful?
4 Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

We thank you for your positive review! We are delighted to hear that you enjoyed your stay at Aquis Marine Resort and that you appreciated our tasty food. All comments are worth reading and learning from.

Thank you again and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 May 2014

I did get a reasonable deal for my money at this hotel but it is let down due to a lack of staff and a some minor but important issues.

Hotel Good Points

Visible Management - Your managers work tirelessly around the hotel from breakfast until the end of the evening meal.
Clean Grounds - The grounds are very clean and tidy
Rooms large clean well presented. The bathrooms are however tired the JacuzzI bath did not work and looked uninviting

Unsatisfactory points

The Pool Bar is a nightmare regularly there are queues of up to 15 people and only one bar person trying to serve drinks and Ice Creams be ready to join the queue!! (This is a large Bar area that is totally wasted).

Restraunt Queuing - There is an issue in regards to queues at the restaurant your managers try and deal with this by closing one door and controlling entry. Not only does this hinders the exit and entry for everyone it also and most frustratingly results in people queue jumping as they wait.

The all Inclusive Bar Drinks finishs at 11pm. The Seating outside of the main bar is hard and uninviting again the queues here can be real bad especially from 10.30 onwards

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquis_Quality_team, Guest Relations Manager at Labranda Marine Aquapark Resort, responded to this review, 9 October 2014
Dear Guest,

Thank you for taking the time to share your feedback with Trip Advisor readers. We thank you for mentioning our strong points and we appreciate you bring our faults to our attention. Constructive feedback is critical to us in our constant bid to improve.
We do hope that we will have the opportunity to serve you again at Aquis Marine Resort in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2014

We stayed at this hotel back in June 2012 and even being a more family friendly resort, me and my husband had an amazing time there as a couple. The staff were very friendly and helpful since the we first arrived and throughout the stay. The rooms are big and comfortable with air con and nice balconies (we were on the first floor though) the only minor thing back then was the old style TVs but was not a big issue. The food in the buffet restaurant was very good and there was always lots of it and a big variety (could repeat sometimes),but there was also lots of drinks, cakes, deserts. (Please don't expect to be a 5* quality food like some people reviewing this resort here thought.)
The Location is not perfect but is good, you can easily catch a bus to kos town, rent a car or hire a quad bike in the resort like we did.
We made friends with some of the staff and the lifeguards were amazing.
We will return this year with our daughter and hopefully we will have another good time there. So far Recommended.
If you look carefully most people that are rating this resort poorly with issues in their reviews on tripadviser went to this hotel at the very beginning or at the very end of the season and paid very low prices, so is not a surprise that the resort was lacking some services!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MrsSara2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Labranda Marine Aquapark Resort

Property: Labranda Marine Aquapark Resort
Address: | Tsamourlou, Tigaki 853 00, Greece (Formerly Aquis Marine Resort & Waterpark)
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Tigaki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Tigaki
#3 Luxury Hotel in Tigaki
#7 Family Hotel in Tigaki
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Labranda Marine Aquapark Resort 4*
Number of rooms: 338
Official Description (provided by the hotel):
Labranda Marine Aquapark Resort is the ideal place for a splendid and memorable family vacation. Indulge in the nearby beach, the unique pool scenery amidst the spacious gardens or the Aqua Park with water slides & wave pool. The resort is suitable for families, elderly and handicapped guests. ... more   less 
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Also Known As:
Aquis Marine Resort And Waterpark
Aquis Marine Resort & Waterpark Hotel Tigaki
Aquis Marine Hotel Waterpark
Aqua Beach Club Kos
Aquis Marine Tigaki
Aqua Beach Hotel Kos
Labranda Marine Aquapark Resort Kos/Tigaki, Greece

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