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“my perfect paradise”

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Hotel THe Puerto de Mogan
Ranked #2 of 2 Hotels in Puerto de Mogan
Certificate of Excellence
Reviewed 8 May 2014

stayed in a superior apartment at hotel porte de morgan 1st march 2014 for one week the apartment was fantastic in every way we stayed at room184 second floor with a fantastic roof terrace and also a balcony with a little table and chairs the apartment was spacious and clean the view all round is breath taking you could not wish for more we were half board and had our breakfast and evening meal at the hotel with an amazing sea view the food was of a superb standard and the staff were fantastic at the restaurant they couldn't do enough for my husband and I and we were made to feel very special renate on reception is amazing she made us feel so special and nothing was too much trouble we loved our stay we would not wish for any more it was the best holiday ever and we came home and booked to go back for two weeks next time the most special holiday ever thanks to all the staff at the porte mogan hotel and especially the multi talentented amazing renate cannot wit for our next holiday with you

Room Tip: room 184 cant get no better
  • Stayed: March 2014, travelled as a couple
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2  Thank debza2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this reviewResponded 11 May 2014

Dear guest,

We appreciate your comments regarding your stay at the THe Hotel Puerto de Mogán on Trip Advisor ! It is always a pleasure to receive feedback from our guests.

I will share your comments with our team, who I am certain will be encouraged by your remarks, especially Renate.
The Hotel continuously strives to meet your needs and expectation and we are super happy it worked so well.
It was a real pleasure to meet you and it´s our main goal to improve our work day by day. For this reason your opinion is so important to us.

Once more, thank you for your nice comments. We are looking forward to welcome you soon at Puerto de Mogán and give you, once again, a “ Total Hotel Experience”.

Our best wishes and sunny regards,
The Management Team.

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304 - 310 of 867 reviews

Reviewed 5 May 2014

We stayed in a superior apartment which gave us access to the hotel swimming pool (with life guard) a 2-minute walk away and was well worth it. The apartment was spacious, comfortable and very clean. Kitchen had a 2-ring hob, fridge with small ice compartment, and a kettle but no toaster. Unlike some of the previous reviewers we had no trouble with hot water for the shower. I couldn't find a review which said if there was a hairdryer in the apartments - ladies...there is one in the bathroom and is of good quality!
The apartment, hotel and resort totally exceeded our expectations. The Costa Bella restaurant on the marina is fabulous - the food and the staff were brilliant - very funny and friendly, making us feel at home.
We will definitely return.

  • Stayed: April 2014, travelled as a couple
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3  Thank moodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones Públicas at Hotel THe Puerto de Mogan, responded to this reviewResponded 10 May 2014

Dear guest,

Thank you very much for your nice comments towards our hotel. It makes us happier than you think, that we could make your vacations so special. Moreover we are very thankful you shared your opinions with other guests here on Tripadvisor. Our wish is to make our guests feel like home in our hotel and we are very proud you think so. Hopefully you come back soon and we have the task, to even beat your last trips expectations.

We wish you all the best and some sunny regards from Grand Canary,
The Hotel Management Team.

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Reviewed 19 April 2014

The hotel is in a perfect location by the beautiful harbor. My wife and I stayed in the apartments for one week in April 14. Our apartment (A294) was on the second floor and had a nice little balcony enough to fit a small table and two chairs. We had a breathtaking view of the harbor and even some sea view (see my attached photos). Just a few of the apartments have sea view so if you prefer sea view I will recommend a room in the hotel.

The apartments have a nice sun terrace on the roof with great see view and sun from early in the morning until 8 in the evening (April).

We could not get Wi-Fi in the apartment. The Wi-Fi is not very stabile in the hotel area either so here the hotel have some improvements!

The staff at the hotel are amazing. Renate in the front desk makes you feel comfortable and did a excellent job when we arrived the hotel! However, all of the other receptionists are also brilliant and helpful.
Also the restaurant staff are efficient and polite – also worth a congratulatory mention!

The breakfast buffet is of a high standard with plenty of variety which would suit most people!

Hotel Puerto de Mogan is a lovely place to go for a quiet relaxing holiday. We will definitely be back to this great hotel!

Regards
Svein-Magne Tunli from Norway

Room Tip: Just a few of the apartments have sea view so if you prefer sea view I will recommend a room in the...
  • Stayed: April 2014, travelled as a couple
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2  Thank Svein-Magne_Tunli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Guest Relations Manager at Hotel THe Puerto de Mogan, responded to this reviewResponded 20 April 2014

Dear Guest,

First of all thank you for your nice words, we really feel proud to read every single line. We would also like to say thank you for choosing our hotel to spend your vacations and for sharing your experiences with other travelers here on Tripadvisor

Your comments ensure us we do many things right and we do the things right because we love what we do...to deal with customers and make everyone a special time here in our hotel with memories which will last a long time. We are very happy we could make you good time.

Thank you for your nice words about our staff, espiacially renate....we know how much she is worth for us and how good she makes our guests feel here, she is professional and superlovely.
We will let her and the other staff know about your satisfaction.

Also, we would like to confirm that we analyzed your comments about the WI-FI connection in detail, we are already on the way to fix this issue.

We wish you all the best and it will be a real pleasure to welcome you back here in THe Hotel Puerto de Mogan.

Please let us know about reservations in the future.

Sunny regards from Mogán to Noruega.

THe Hotel Puerto de Mogán,Guest Relation Management
Manfred Marquard

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Reviewed 12 April 2014

We had previously stayed in the apartments but were delighted to stay in the hotel this time. Balacony was a Juliette so quite small but adequate and the views more than made up for it. We faced the Marina, some of the rooms faced the pool/sea. We stayed on half board basis (first time we've done that) and found it really good. Great selection at meals with some food being prepared to order while you watch.
Puerto de Mogan is not for those looking to be entertained but is for those looking for peace and tranquility. Best place ever to do absolutely nothing.

Room Tip: We liked the Marina side for the late afternoon sun, first floor has best views.
  • Stayed: April 2014, travelled as a couple
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3  Thank NHP66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Guest Relations Manager at Hotel THe Puerto de Mogan, responded to this reviewResponded 20 April 2014

Dear Guest,

Our whole Hotel team would like to say thank you for choosing our hotel for your vacations and thank you of course as well for sharing your memories and experiences with other travellers on Tripadvisor.

Your opinion means a lot to us and we are happy you enjoyed our half board offer. It is a great way to start the day with our breakfast with sea view and to enjoy the dinner with some nice music, a nice buffet and a glass of wine,right at the sea. We are proud we've could improve our meals year by year to offer the service and cuisine we have right now.
Puerto the Mogan is the perfect place to relax, within a beautiful fisher village, without stressing and worrying, everything is quite tranquilito, just a perfect place to spend a week or two.

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it will be a real pleasure to welcome you back, here in Puerto de Mogan.

Sunny regards from Mogán.
THe Hotel Puerto de Mogán Management

Manfred Marquard
Guest Relation Management

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Reviewed 4 April 2014

Stayed at this hotel in one of the apartments with a superb sun roof terrace. The hotel food and the quality of the apartment were excellent, Renate in reception and all the staff were extremely helpful and courteous. You get the best of both worlds with Thomas Cook half-board, staying in an apartment. The views from the roof terraces were incredible with an abundance of flowers everywhere. A truly memorable holiday, we have already booked to come back in 2015.

Room Tip: If you want a roof terrace, choose a high floor room.
  • Stayed: March 2014, travelled with friends
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Thank somersetmike69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Guest Relations Manager at Hotel THe Puerto de Mogan, responded to this reviewResponded 9 April 2014

Dear Guest,

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers here on Tripadvisor.

It´s a real pleasure to read your opinion, which is so important for us to keep our servicelevel high and letting people know, what they can expect when they arrive in our hotel.

Thank you also for your nice words about our staff, especially about Renate. We know how important she is for us, and even more for the guests. We have already sent her your nice greetings. Your opinion about the terrace and all the flowers makes our whole hotelteam smile.

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it would be a real pleasure to welcome you back in THe Hotel Puerto de Mogán. So when the time comes, please let us know about your reservations in the future.

Sunny regards from Mogán.

THe Hotel Puerto de Mogán Guest Relation Management
Manfred Marquard

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Reviewed 2 April 2014

Having read that some reviewers feel that there are too many pensioners in this hotel, I feel vindicated in having something of a moan.

First of all, I think it's a shame that the hotel and the apartments are not reviewed separately as they could be very different experiences.

We stayed in one of the superior apartments, which the lovely Renate on reception told us are all in the same area - i.e. just about as far away from the hotel as possible within the marina development.
Yes, it is a pleasant walk to the hotel for breakfast but it was a long way from pleasant when we arrived.
It may be as well for others of pensionable age to know that on arrival you will be dropped outside the marina car park as there is no access for vehicles.
We then had to drag our suitcases about 100 m. to the hotel, check in, then retrace our steps and find our apartment, which was about another 300 m. or so from the hotel.
Whilst I realise that this doesn't sound very far, it was hard work at the end of our day's travel.
Our apartment was on the first floor but, unfortunately, we had to lug our bags up a set of narrow, tiled steps before we reached the ground floor and then up another set to our apartment, which resulted in some aching muscles the following day.
It may be as well to be aware that there is absolutely no disabled access of any kind.

It is also worth being aware that unless you are in a superior apartment, for some reason, you are not allowed access to the hotel pool.
Reception will tell you that you are allowed to use the Marina pool and bar, but so is everyone else in Puerto de Mogan as it is open to the general public and, so far as I can make out, nothing to do with the hotel.

Our apartment was fine with everything you might expect. Ground floor apartments have bigger balconies and many open, as ours did, onto small courtyards, so don't expect any privacy at all.
The sun decks on the roof are a lovely idea, especially if you are a sun-lover, but no use at all if you want to sit in the shade.
One thing I did have an issue with was the lack of light in the apartment.
We found very few opportunities to actually open the curtains and let day light in as to do so meant we had no privacy for dressing etc.
The lighting in the apartment was very low level and I honestly don't know when I've previously showered in semi-darkness!

Now having had my moan I will say that, after our morning stroll, we enjoyed the hotel breakfast and, when we were able to find available sunbeds, the pool as well.

Pureto de Mogan is a very pleasant, laid-back resort and one we would recommend for a peaceful late-winter break.

  • Stayed: March 2014, travelled as a couple
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2  Thank beejayblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Guest Relations Manager at Hotel THe Puerto de Mogan, responded to this reviewResponded 9 April 2014

Dear guest,

Thank you very much for your feedback. We appreciate your comments regarding your stay at the THe Hotel Puerto de Mogán in march, here on Trip Advisor . That is the way we can constantly improve our services to meet your wishes and needs.

I will share your comments with the director and our team at the next staffmeeting, who I am certain will be encouraged by your remarks. The Hotel continuously goes out of his way to meet your needs and expectations.
It was a real pleasure to meet you and it´s our main goal to improve the way we work, day by day. For this reason your opinion means a lot to us.
Once more, thank you for your feedback. We hope to be able to welcome you again at Puerto Mogán and Gran Canaria, and give you a “ Total Hotel Experience”.

Our best wishes and some sunny regards,

Manfred Marquard
Guest Relation Management

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Reviewed 25 March 2014

We only stayed for one week, more's the pity. We had apartments rather than the hotel, (booked with Thomas Cook) they are about 5 mins away from the hotel, lovely stroll out for breakfast / Dinner and nice to feed the fish in the (very clean & clear) harbour on the way. The place itself is lovely, more upmarket than others places in Gran C (low rise apartments all the way is what sets it apart from other resorts). Puerto Rico seemed a bit of a concrete jungle in comparison. Loads of flowers, everywhere and they make a lot of effort with the planting, spectacular. The apartment are lovely, loads of room, safe in the wardrobe (20 euros per week but 6 euros back when you hand in the key at the end of your stay) air con is included. the pool looked lovely but we didn't join the dawn patrol of sunbed stealing, we stuck to our own roof top terrace instead! very peaceful...strictly speaking there is 1 rooftop terrace per 2 apartments but most days we had it to ouirselves. bliss...(the hotel could really do with providing mats for the sunbeds though) You could actually self cater easily in the rooms, they have everything you need.

You have the use nof the marina pool and bar and also their rooftop jacuzzis which is a nice touch. Not really anything to add about the food as it echos other people view, loads of it, great quality and huge choice.

The Friday markets was good too, loads of stalls, differing quality though so worth a good browse. (Handmade leather belts etc v good quality non of your polyurethane rubbish and reasonable 15 euros)

We felt the same as Doug below thou, lots of seemingly well to do pensioners at the hotel, but all very pleasant so no issues. Not much going on after 11, but if you like a bit of latin influence music then 'cuba libre' is excellent, great music, nice atmosphere and stays open later than most. (Near the blue bridges over the river on a side street) 2 nice red wines for 6 euros. there are some expensive places in mogan, we paid 11 euros for 2 glasses in one place, so it pays to check the price.

Anyway, having received a comment re Tolstoy from my other half i think that's quite enough from me....yes dear...

Room Tip: The odd apartment, only has a juliette balcony....but then you have the roof terrace (fab sunsets)so...
  • Stayed: March 2014, travelled as a couple
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Thank DurhamPurpleHaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director General at Hotel THe Puerto de Mogan, responded to this reviewResponded 1 April 2014

Dear Guest,

We appreciate your comments regarding your stay at the THe Hotel Puerto de Mogán on Trip Advisor ! It is always a pleasure to receive feedback from our guest.

I will share your comments with our team, who I am certain will be encouraged by your remarks. The Hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Puerto Mogán and Gran Canaria, and give you a “ Total Hotel Experience”.

Our best wishes and some sunny regards,
The Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel THe Puerto de Mogan

Address: Diseminado Mogan s/n | Urb. Puerto de Mogán, 35138 Puerto de Mogan, Mogan, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Mogan > Puerto de Mogan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Puerto de Mogan
Price Range: £76 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel THe Puerto de Mogan 4*
Number of rooms: 56
Official Description (provided by the hotel):
A place to relax in a privileged location: welcome to Hotel THe Puerto de Mogán, a four-star-resort that offers the perfect combination of tradition and modernity. Literally situated over the sea, the hotel stands out due to its impressive views to the sea and the marina, but also due to its excellent services. Disposing of modern facilities, Hotel THe Puerto de Mogán features 56 rooms, a swimming pool with direct access to the sea, a restaurant, a pool-bar, a spa and a solarium terrace, where you can enjoy our Balinese beds and sensation showers. Furthermore, we dispose of 76 comfortable and luminous three-star apartments. Apartamentos THe Puerto de Mogán is situated in the exclusive area of Puerto de Mogán, and puts at your disposal a swimming pool and two jacuzzis. Also, here you have the right to benefit from services offered by Hotel THe Puerto de Mogán. Every two apartments share a solarium terrace with a shower and sun beds, where you will admire the best sunset of the island. Hotel and Apartamentos THe Puerto de Mogán are located in the so called "little Venice". Situated in the Southwest of Gran Canaria, Puerto de Mogán has a unique beauty due to its salt water canals that are interconnected by little bridges. Furthermore, you can take a refreshing dip in the beach of Playa de Mogán, only a few steps away from the resorts. In these privileged surroundings you have at your disposal a wide range of entertaining, sporting and leisure activities for you to enjoy a dream vacation. ... more   less 
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Also Known As:
Hotel De Mar
Mar Club
Club De Mar Hotel
Hotel THe Puerto De Mogan Gran Canaria

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