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“Wonderful Holiday”

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Hotel THe Puerto de Mogan
Ranked #2 of 2 Hotels in Puerto de Mogan
Certificate of Excellence
Milton Keynes, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Holiday”
5 of 5 bubbles Reviewed 28 July 2014

On arrival we met the lovely Renate at Reception. We were given a choice of two rooms in the hotel. We chose second floor with balcony overlooking the Marina. A lovely room with air conditioning. The view from the balcony was stunning. We were celebrating our 29th wedding anniversary whilst we were there and on the actual date the 'Virgen De Carmen' was being held, we chose sunbeds overlooking the sea and at approximately midday many boats began to gather to celebrate, from the horizon boats of all shapes and sizes came across it was the most amazing atmosphere, with boats brimming with people, colour, music, dancing. Loved it, everyone gathered to watch. It made our anniversary extra special, we had already enjoyed a lovely massage earlier in the day and time in the spa, immaculate and lit only with candles. I was overwhelmed as we went down to breakfast on the morning of our anniversary as my husband walked me to reception, I was given the most beautiful bouquet of twenty nine red roses that my husband had arranged, I was in tears. I kept my roses by the pool with me all day before returning to our room in the evening to find a bottle of red wine and anniversary card from the hotel. We loved this holiday.

Room Tip: overlooking the Marina second floor with balcony
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank suehaseldine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 5 August 2014
Dear guest,

thank you for the detailed feedback concerning your stay in our hotel. It makes us proud that you had such a great 29th anniversary in our hotel. We just showed the message to renate and she immediately knew who you are. we are truly glad you had a lovely time. Please come back and celebrate your 30th anniversary in our hotel as well. :)

We can't wait to make you a good time again. So see you soon!

Kind regards,
THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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791 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (215)
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English first
Bristol, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

We booked with Thomas Cook and had requested a hotel room which we were given when we arrived. We were delighted with the room. We were on the marina side which was really pretty.
When checking in, Renate was fab and really friendly. Adrian on Reception helped us out a couple of time too and was great.
There was a Thomas Cook rep in the hotel most mornings which was helpful.
Our room was cleaned everyday and the cleaning staff were also really friendly and nice.
The staff in the restaurant were also lovely and worked really hard and we felt so welcome.
The restaurant overlooks the sea and is a fab location. We never had any problem getting a table for two overlooking the sea!
The food was good, breakfast in particular. There was a good selection and the food was good quality.
The pool area is nice and overlooks the sea and beach, however people 'reserve' sunbeds with towels and we saw people leaving their towels on sunbeds and going off for hours at a time making it difficult to get a sunbed until late afternoon when some actually took their towels with them.
There is a huge rooftop terrace with sunbeds which was empty most of the time and has gorgeous views out to sea.
The location is probably the best on the whole island! There's plenty of shops and restaurants around too.
The market on the Friday is HUGE and the whole place gets a lot busier!
Mogan is gorgeous to walk around and is really picturesque. Perfect for relaxing!
We did get a boat to Puerto Rico but got the first boat back as it was a bit scrubby and did not compare to Mogan.
I wouldn't hesitate to come back to this hotel and indeed we will -thank you to Hotel Puerto De Mogan and it's staff for a great stay!

Room Tip: Personally I would go for hotel and choose marina side on the first floor!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Zoe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 5 August 2014
Dear guest,

We appreciate your comments regarding your stay at the THe Hotel Puerto de Mogán a lot.

We know about the great location our hotel has and it makes us smile everytime, to see new guests which haven't had seen this view before, we are glad you appreciate it. Our Renate, we all love her, just because she is she. We will tell her about your opinion.

I will share your comments with our cleaning ladies, who I am certain will be encouraged by your remarks. The Hotel staff continuously strives to meet our customers needs and expectations. The food is the basic element for a good stay in a hotel, so great you enjoyed it, we put a lot of effort in it.

It was a real pleasure to meet you and it´s our main goal to improve day by day the service we offer. For this reason your opinion is so important.

Once more, thank you very much for your comments. We hope to be able to welcome you back in Puerto Mogán and make you a good time again

Our best wishes and some sunny regards,
THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arbroath, United Kingdom
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

This was our first visit to Gran Canaria but hopefully won't be the last. After a 3 hour flight delay we were relieved to be greeted by our pre-booked taxi driver (Canary Transfers 53 euros). A short transfer (friendly and informative) later we arrived at the hotel and were checked in by the lovely Renate. She offered us the choice of two apartments, suggested we leave our cases at reception, take the two keys for the apartments, go and look round both and choose which one we wanted! That's a first - after dozens of holidays! We chose 272 which had the sun on the balcony from morning till evening and overlooked one on the long streets. The other was 218 which overlooked the courtyard (which was also pretty) but would have the sun from afternoon till evening.

We also hired the safe (2 euros per day plus 6 euros refundable deposit) and pool towels (10 euros refundable deposit and 1 euro to change them).

We had a slight problem with the safe and also the air conditioning. These were dealt with and rectified as soon as we reported them to reception.

The apartment was spacious, clean and had everything we needed - kettle, fridge, microwave, etc. There was also an iron board which was handy but no iron. Perhaps you can borrow one from reception but I had my own so didn't ask. The hairdryer provided was powerful unlike most in hotels/apartments. The roof terrace (shared by two apartments) had a table and chairs, sunbeds and a shower.

We stayed half board and were very impressed by the quality and selection of food available at both breakfast and dinner. First time I've ever had a Bloody Mary for breakfast! There was also champagne and orange juice available. Evening theme nights included Canarian, Mexican/Oriental and Italian. The views from the dining room were stunning.

On the Friday and Saturday there was some entertainment (singing/guitar, saxaphone) on the roof terrace and at the pool bar beside the dining room.

The pool was clean with plenty of sunbeds (which were always available) but there was a shortage of parasols which really are needed in such high temperatures. The views from the pool which is adjacent to the dining room were also lovely.

Drinks in the hotel were fairly comparable with the resort. A small selection of cocktails 5.50 euros (whether or not it had alcohol in it!), vodka and coke 6.50 euros and small beer 2.50 euros. Beer was definitely cheaper out and about.

The TV area on the first floor of the hotel had a good selection of books to exchange.

The staff were efficient and for the most part friendly. A special mention and thanks to Renate and Moises both of whom stood out for their friendliness.

We had a fabulous holiday and it's the first time in 15 years my partner has said "I want to come back here next year!" I'm taking him at his word and already looking!!

Highly recommend!

Room Tip: Apartment 272 has balcony overlooking one of the longer streets (good for people watching) and has s...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank holidayweek95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 4 July 2014
Hola dear Guest,
We are delighted to read your comments here on the Trip Advisor community.

It is awesome you enjoyed your stay so much and how proud could we be to finally made your partner, wanting to come back to a place he already has been? That's just awesome, tell your partner we are super proud.
Thank you for your fidelity and your trust in our Hotel & Appartments and for your positive and nice opinion.
The satisfaction of our guests is our main objective and opinions like yours are our base tools in order to improve day by day the services we offer.

Please let us know about reservations in the future, it will be a pleasure to see you once again here with us.

The Management and all the THe Hotel Puerto de Mogán team wishes you all the best and some sunny regards !!!

THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

have just returned back from this lovely place,my star has to be Renate she is lovely and was very helpful to us ,and we are defo going back again for the fourth time,food good whole place very clean but parts of hotel does need to be brightened up a little like the reception area,and only thing was if you like a cup of tea like me 'then you need to make it in your room as the hot water is not hot and don't think much can be done about it,but the trainee manager was very pleasant and helpful and said he would look into it as others had also complained'well all I can say is it is a very very good hotel and the staff are all good and will do their best to help,so if you need a relaxed break it is the place for you,we will defo be going back,Renate is lovely and so pleasant and as I said the trainee manager was excellent he would listen to you o hope something can be done to brighten up this hotel interior in rooms as it excellent.

Room Tip: I like seaview room ,but think more rooms should have shower as it is more convenient for most peopl...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 4 July 2014
Dear guest,

We appreciate your comments regarding your stay at the THe Hotel Puerto de Mogán on Trip Advisor ! It is always a pleasure to receive feedback from our guests and we can't repeat it often enough: it feels awesome to know, people take time to also share the good things about a trip.

I will spread your comments with our team, who I am certain will be encouraged by your remarks. The Hotel continuously strives to meet your needs and expectation and hopefully we get it done soon, to deliver the hot tea water you are asking for.

It was a real pleasure to meet you and it´s our main goal to improve day by day our work. For this reason your opinion is so important and constructive.

Once more, thank you for your comments. We hope to be able to welcome you back at Puerto Mogán and Gran Canaria, and give you a “ Total Hotel Experience”.

Our best wishes and some sunny regards,

THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newquay, United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Just got back after two weeks in this charming hotel .As the title suggests an amazing view of the coastline to Taurito and beyond from your dining room table .Loved the pool and the steps in to the sea most welcome at this time of year to cool off.
The cuisine was to us great !!!.Just about everything for breakfast you could want , all dining is buffet style cold and hot courses are on offer steaks and the like are cooked to order . A table was always available at any time with efficient restaurant staff refurbishing the requirements etc .If you like a little UK TV Renate the enthusiastic and friendly receptionist is brilliant and will guide you on how to access English channels and switch language. This was a puzzle to us at first. Any downside in our opinion ? the bathroom tiles or a few had been broken and put back crazy paving style that's about it really. The room was cleaned everyday with clean towels regardless. The typical sun bed grab was evident with towels but in June which is low season , not really a problem , IT IS HOT now and the pool and sea steps were most welcome. For a change try the Wellness centre inside with all the jets and sprays on hand in the warm pool ,guests are entitled to a free visit once per week , very relaxing.!! Look out for Manfred the trainee manager a really friendly person good luck Manfred in your career.
There are separate apartments owned by the hotel with a pool 300m away or thereabouts so it is worth confirming your location as we preferred being in the hotel as there is a little building site noise over there at the moment meals are taken in the hotel after the stroll via the quayside The ferry to Peurto Rico is about 50m from the Hotel entrance very handy indeed. To recap we found this hotel just about faultless with staff ranging from helpful to friendly we will certainly go again but perhaps at a slightly cooler time ,the advantage now is the resort is fairly peaceful in summer months, except Friday which is Market day when the boats bring in outside tourists but that is a nice atmosphere .A small beach is available which is swimmable from the sea steps from the hotel. All in all delightful

Room Tip: Our room was pre allocated , but either side is great its a harbour view or a sea view.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carl h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 27 June 2014
Dear guest,

thank you for the detailed feedback concerning your stay in our hotel. It makes us proud that you had such a great stay and shared your expereinces here on tripadvisor. It is super imortant to us, because nowadays the majority of travelers use this online platform to get a picture of a hotel. So you as our guest help us and future guest to get detailled information about our facilities. There is not much for us to say besides of thank you very much for spendind your vacations in our hotel, for beeing a wonderful guest and for sharing your opinion on tripadvisor.

We can't wait to make you a good time again. So see you soon!

Kind regards,
THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

after only day trips to this resort, we decided that tht wasnt doing the place justice. so this year we opted for the week. Well that was a wise choice. the best holiday i have had by far.
Renate at reception was and is an amazing first point of contact. Congrats to the hotel for employing such a special and geuinely caring perosn.
Our apartment was standard or as i call it basic, not that is a negative, all we required was a place t sleep and eat as we went self catering. i thik the only minor point was the fridge, it did work, but a little iniffeicant and lack of air conditioning which renate told ius about.
we had a roof terrace, that was a bonus.

we did eat at the hotel resturant a few times, and that was really good, and i was able to eat without wonderng if it was gluten free.
the pool area was really pleasent, overlooking the beach and the sea.

our balcony overlooked the square/bandstand/harbour and sea. so people watching was easy and great fun

i recomend resturant de pescador, i had a tuna steak, and it was really good.

it was a sad moment when we had to leave, but we will be back and next time for 2 weeks.

Renate i gaurentee will make us feel welcome again and we look forward to sseeing her.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shaun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 24 June 2014
Dear guest,

finally you spend a week with us and not only a day trip. Let's agree...the next time two weeks? :)

We are happy you anjoyed you days here so much, that's our biggest reward. We all know Renate is our star, and i will tell her for sure how nice you wrote about her.

In addition, thank for sharing your opinion, so other people who are interested in our hotel can read what they can expect.

Don't let us wait too long until you come back. Have a great time abroad, be safe and we will see each other again.

Kindest regards,

THe Hotel Puerto de Mogán Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oundle
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Two years ago we stayed in an apartment but this time due my mobility problems we asked to stay in the hotel.This was arranged through Thomas Cook and the Hotel.Both the apartment and room we stayed in this time were excellent.The hotel room had access to the pool and a lovely patio area.The room was very clean, comfortable beds and a tv and a kettle for tea and coffee making.The rooms were cleaned every day by an excellent team.One thing that impressed us were the excellent black out curtains so you were not woken at dawn.
The restaurant (we were on half board) provided for every diet and so many choices.Always freshly cooked items if you required breakfast and lunch.We found the seating great and always a choice.We were never rushed and the waiters and waitresses were always helpful and friendly.We appreciated everyones respect for quiet in the hotel no live music till the early hours and the bar closing early.This is the hotel to go to if you want relaxation great food and no continual organised games and shouting.We will be returning again.The reception staff Renate in paricular could not do enough to help.For someone like myself with mobilty and health issues this was one of the best Hotels I have ever stayed in thankyou to the whole team

Room Tip: This will depend on what you require.But best to discuss with your tour operator before going apartm...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shirley p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h0telpuert0dem0gan, Director de Relaciones con Clientes at Hotel THe Puerto de Mogan, responded to this review, 24 June 2014
Dear guest,

thank you for chosining our hotel again to spend you vacations. And thank you as well for sharing your experiences here. We are glad you had a good time in the apartments the last time you were here and same for the hotel room this time. It is great to read you enjyed our service and we could fulfill your needs and wishes. Vacations are a very important part during the year, so therefore it is so important our guests can enjoy there days with us. I'll show Renate what you wrote, she will be super happy as always.

Again , we are very glad you spend a good time here in Puerto de Mogán and hopefully we can welcome you back soon.

Kindest regards,
THe Hotel Puerto de Mogán Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel THe Puerto de Mogan

Property: Hotel THe Puerto de Mogan
Address: Diseminado Mogan s/n, 35138 Puerto de Mogan, Mogan, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Mogan > Puerto de Mogan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Puerto de Mogan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel THe Puerto de Mogan 3*
Number of rooms: 56
Official Description (provided by the hotel):
A place to relax in a privileged location: welcome to Hotel THe Puerto de Mogán, a four-star-resort that offers the perfect combination of tradition and modernity. Literally situated over the sea, the hotel stands out due to its impressive views to the sea and the marina, but also due to its excellent services. Disposing of modern facilities, Hotel THe Puerto de Mogán features 56 rooms, a swimming pool with direct access to the sea, a restaurant, a pool-bar, a spa and a solarium terrace, where you can enjoy our Balinese beds and sensation showers. Furthermore, we dispose of 76 comfortable and luminous three-star apartments. Apartamentos THe Puerto de Mogán is situated in the exclusive area of Puerto de Mogán, and puts at your disposal a swimming pool and two jacuzzis. Also, here you have the right to benefit from services offered by Hotel THe Puerto de Mogán. Every two apartments share a solarium terrace with a shower and sun beds, where you will admire the best sunset of the island. Hotel and Apartamentos THe Puerto de Mogán are located in the so called "little Venice". Situated in the Southwest of Gran Canaria, Puerto de Mogán has a unique beauty due to its salt water canals that are interconnected by little bridges. Furthermore, you can take a refreshing dip in the beach of Playa de Mogán, only a few steps away from the resorts. In these privileged surroundings you have at your disposal a wide range of entertaining, sporting and leisure activities for you to enjoy a dream vacation. ... more   less 
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Also Known As:
Hotel De Mar
Mar Club
Club De Mar Hotel
Hotel THe Puerto De Mogan Gran Canaria

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