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“Sunshine at Christmas”

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Cordial Mogan Playa
Ranked #1 of 2 Hotels in Puerto de Mogan
Certificate of Excellence
Somerset
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Sunshine at Christmas”
Reviewed 16 February 2009

Wonderful welcome with a glass of Champagne,very efficient Reception staff,all spoke English,always staffed.The room we had was a Standard Double which was which was very nice with a Balcony.We had a choice of Restaurants we only used the self service one which had a wonderful selection of food something different every day.The Gala meals on Christmas Day and New Years Eve were Excellent.We enjoyed the Entertainment that was provided every Evening .The facilities offerd by the Hotel were of a high standard,Pools,Bars,Restaurants,Spa.Tennis Courts,We even went Nordic Walking several times.The Hotel Gardens are beautifully landscaped and well looked after.We found all members of Staff friendly and they all spoke to us wishing you a Good Day etc.This was not just the Bar and Restaurant Staff but the Chambermaids and Gardeners in fact Everyone.We were made to feel very much at home.We really enjoyed our stay and would not hesitate to go back on a return visit.

Stayed December 2008
Helpful?
3 Thank doive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Poole, UK
Level 6 Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 13 February 2009

Just returned from a week at this lovely hotel. We were really lucky to have
seven days of warm sun (when the UK was having its worst snow for years!).
In addition, the hotel was a pleasure to stay at as it has beautiful grounds, heated pools
and buildings, and seems to be friendly and well managed. There were people from an amazing range of countries staying at the hotel - even a party from the Faroe Islands.

The dining room provides generally good quality meals with plenty of choice e.g. each
evening there are 3 types of fish being cooked in front of you and 3 types
of meat, as well as all the other buffet choices. (NB The Entrecote steaks
were usually rather tough but other meats were well cooked). There are two
sittings - starting at 6pm and 8pm - and they allocate you a table on the first night. We did not experience any queues, delays or problems (although the waiter lost our left over wine bottle one night, and so we ended up with a new bottle). However, we never worked out what
happened to everyone after dinner - most people seem to vanish with very few
left in the central bars etc

Breakfast again has plenty of choice and eggs and omelettes are cooked as
requested. Sparkling wine is available every morning.

The hotel has a huge (7?) animation team who run daytime and evening
activities and entertainment. Some of the evening shows are provided by good quality
'outside' entertainers but most evenings have a song and dance show provided
by the animation team. Although there are a couple of good dancers amongst
them, the overall standard is pretty amateur with energy and enthusiasm
making up for the lack of professionalism. Having said that, I've seen many
much worse animation team shows. Sadly after their shows ended, little
attempt was made to play suitable music to encourage people to stay and
dance, so the room often cleared very quickly.

One final point is that apart from walking round the pretty harbour at
Puerto Mogan, there isn't an enormous amount to do locally so make sure you
take plenty of good books (incidentally, the hotel has a pretty good swap
library just above reception).

Overall a very enjoyable week at an excellent hotel. Well recommended.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Victor_Delta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambs
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 January 2009

We stayed at the Cordial Mogán Playa in January 2009 and thought this was a really good hotel. The room was clean and pleasant and the extensive gardens were a joy to walk round. Everyone was efficient, helpful and very friendly. We also enjoyed the very wide range of good quality food in the breakfast and evening buffets. As an example of the commitment to customer service, on arrival you receive a letter from the General Manager, saying he wants you to contact him if there are problems and giving the location of his office, his mobile and office phone numbers.

  • Liked — It was very friendly and efficient.
  • Disliked — Nothing really to complain about
  • Stayed January 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mitser48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 January 2009

The rooms are lovely and most of the facilities are excellent. The staff are totally focused in ensuring that holidaymakers have a great and stress free holiday. The restuarant queues are the only problem I had. You had to arrive very early or very late. Apart from that we had an excellent holiday and are going back this year.

  • Liked — Easy access
  • Disliked — Restaurant queues
  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ric481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 January 2009

We've returned from a 14 nights stay at this fantistic hotel.

We also stayed there in the summer 2008.

I can only repeat what I wrote in my review from August 2008.

The Cordial Mogan truely is a fantastic, excellent hotel, set in a perfect location.

We stayed for Christmas and New Year and we had a wonderful vacation.

I just can't praise this hotel enough - everyone from the staff did their absolutely best to serve us - and they succeded.

Puerto Mogan sure is the nicest place on Gran Canary and when you stay at The Cordial Mogan Playa you can't do better..

Overall experience: EXCELLENT - just also take a look at my previous review.

Thank you, Cordial, for an excellent, enjoyable stay.

Special thanks to Samuel and Claudia.

We'll be back.

  • Liked — Everything!!
  • Disliked — Nothing!!
  • Stayed December 2008
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank jstryhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 January 2009

My fiance and i along with another couple stayed at cordial mogan in October 2007. We were very impressed with hotel. We were welcomed with a bottle of wine and fruit basket in our room. There is 2 pools one with a poolside bar. Every day there was a different activity on at the pools ie water aerobics, volley ball ect which was a great touch to keep you from getting bored. The food was great but can get a bit repetitive after 1 week but you have the option of having lunch instead of dinner.(we went half board) We did this most days as there is lovely resturants within walking distance. The Spa was fantastic and treatments were reasonable. The rooms were clean & spcious and staff were very friendly.I am very surprised this hotel is not a 5*
I would highly recommend this hotel to families or couples looking for a bit of luxury.

  • Stayed October 2007, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank clarabelle0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2009

This is our 3rd Christmas/New Year at the Cordial - it's a wonderful location and the hotel itself is set in beautiful grounds with excellent facilities. We had a couple of grievances this year - the first being that we went to use the Spa which over the last two years was non chargeable, only to find they now charge 10 euros per person for each visit - this adds quite a lot of expense to the holiday if used on a daily basis as we did in the past.
Our other grievance was with the Restaurant - even the staff admitted they were under pressure this year and it showed - service was not up to the standard expected for a 4 star + hotel - and the queing this year was definately worse than the past two years, by the time we had chosen our meal it was cold. It is sad to have to criticise because the Cleaners, Reception Staff and Animation Team are so friendly and helpful it's such a pity the Restaurant Managers let the Hotel down.
Suggestions would be - allocate specific staff to specific tables rather than aimlessly trying to cover everywhere. Insist staff service tables correctly - e.g. remove used plates etc. throughout the meal. Replenish food stations regularly (often they were empty or devastated).
This is still a place to visit - and with improvements - would be absolutely wonderful.

  • Liked — The location
  • Disliked — The Restaurant
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank JoleenDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cordial Mogan Playa

Property: Cordial Mogan Playa
Address: Avda de los Marrero 2 | Playa de Mogan, 35138 Puerto de Mogan, Mogan, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Mogan > Puerto de Mogan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Puerto de Mogan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cordial Mogan Playa 4*
Number of rooms: 487
Official Description (provided by the hotel):
This impressive resort represents a Canarian Village and consists of 9 different buildings. There are 487 rooms, distributed in 399 double rooms, 33 single rooms, 5 double suites and 50 junior suites. There isn't a feeling of being in a large resort - the original architecture which includes a chapel speaks for itself. All rooms are equipped with air conditioning, satellite TV with integrated DVD-player, mini bar (for supplement), safe (on charge), bathroom with hairdryer, furnished terrace or balcony and more. The total surface of 48.000 M2, includes about 10.300 M2 of subtropical garden area with two splendid swimming pools (heated in winter) and whirlpools, kid's pool, kid's playground, solarium with sun beds, mattresses, umbrellas, and pool restaurant with terrace. This luxury resort offers a buffet restaurant, a-la-carte restaurant "Los Guayres," 3 bars, Discobar, Kiosque, a meeting room, a TV room, an internet and reading room (Internet on charge), Wellness and Spa Center "Spa Inagua" (for supplement, entrance up to 18 years old) and a large variety of sport activities (bowling alley, multi-sport field, gym, ping pong, darts, boccia, garden chess, aerobics, aqua gym...). Some activities may be on charge. The Hotel Cordial Mogan Playa is a unique combination of a luxury vacational resort with an authentic Spanish atmosphere in a peaceful and beautiful surrounding. The wonderful subtropical climate allows the visitor to enjoy water sport activities and to play golf all year round. • In January 2009 opened the international Dive Company. Extra Divers is based within the hotel offering dive courses and excursions• In March 2009 the archeological park "Las Crucecitas" was inaugurated. It forms part of the hotel and shows newest remains and findings of the ancient burial grounds of the Guanches• In November 2011 opened "Hike & Bike" offering bike rental, excursions etc.• WiFi free of charge in whole hotel area. ... more   less 
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Also Known As:
Cordial Mogan Playa Hotel Puerto De Mogan
Mogan Playa
Hotel Mogan Playa
Hotel Cordial Mogan Playa
Cordial Mogan Playa Puerto De Mogan, Gran Canaria

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