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“Los Guayres is the secret”

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Cordial Mogan Playa
Ranked #1 of 2 Hotels in Puerto de Mogan
Lancashire, England
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Los Guayres is the secret”
5 of 5 bubbles Reviewed 5 November 2010

Overall: A great quality hotel in a good location and we would definitely return for Los Guayres alone (see Food).

About us: English couple, 40s, looking for somewhere quiet and warm, 30th October - 6th November 2010. We booked with Portland and stayed half board.

Location: During the 90 minutes bus transfer from the airport you'll be getting worried as you pass through the other resorts. Thankfully most of the other passengers will be deposited at these McDonalds-clad hell-holes and you'll be whisked round the side of the mountain into the infinitely more pleasant resort of Puerto Mogan. The hotel is situated at the foot of the hills with an easy 10 minutes walk to the port. The port is known locally as Little Venice but in truth it's more like Little Blackpool. It's not to my taste (sun beds on the beach, characterful buildings spoiled with the frontage of cheap restaurants and bars) but nonetheless a vast improvement on the larger resorts. Don't bother with the Friday market: it's the same junk you'll find at your local car boot. There is an adequate Hiper Dino store within yards of the hotel where you'll find pretty much everything you'll need, with the exception of a smile from the surly staff. There is also a Spar on the way down to the port. A new, partially let shopping centre stands opposite the hotel. The area also has abandoned developments but these are screened at street level and do not detract too much from the otherwise stunning view to the mountains from the hotel.

Trips: We have been to the island previously and didn't feel the need to leave the resort. There is a zig zagging road up the hill opposite the hotel which leads to a narrow ridge along which you can walk to the transmitters above the port. Allow 90 minutes, take a phone and water.

Hotel facilities: The hotel was built in 2004. It is modern but definitely not tacky. It is quite big (I believe about 500 rooms). The main building is very well designed and has several interesting features, including a stained glass dome and man-made cave (it's more tasteful than it sounds). There is free wifi throughout the public areas which has only low bandwidth but is sufficient for writing Tripadvisor reviews on my iPhone. There is a free gym, a bowling alley (€4/game), spa, tennis and other activities.  Most of the activities are located at or around the "blue building".

Grounds: The gardens are interesting and very well maintained. There is an unusual archaeological feature (an ancient graveyard) in the grounds and a well-hidden, card-operated exit behind the chapel, which provides a shortcut down to the port. 

Food: Breakfast and dinner are the typical canteen style buffets. If you enjoy having plates shoved in your ribs and tripping over abandoned toddlers then you won't be disappointed. A particular problem here is that although the food is good, it is only lukewarm and the plates are cold. At breakfast get your own coffee from the machine (near the juices) as this is much better than the jugs they put on your table  BUT READ ON. The hotel also has an a la carte restaurant (Los Guayres) which provides exceptionally high quality food and service. IF YOU DO NOTHING ELSE ON THIS HOLIDAY GO TO THIS RESTAURANT.  It is open Tuesday-Saturday but needs to be booked at reception. If you would like an outside table (who wouldn't?) make sure you ask reception to write this on your reservation. You will receive a €15 per person discount on your bill and (contrary to what the rep told us) this is valid each day of your stay. We have eaten there every day that it has been open and have typically paid €30 for the two of us after discount. For lunch there are poolside bars. However we have preferred to get bread, ham, bottled beer, etc. from Hiper Dino and eat on the balcony.

Room: The room is very comfortable, clean and has plenty of wardrobe space. There is a mini fridge for your own drinks, air con and a TV.  Before we arrived we requested a quiet room on a high floor and they obliged. There is a safe in the room. This was free, although the rep said there was a €2.60/day charge.

Pools: There are two pools: the one near the main building is much quieter than the one near the blue building. The usual problem of morons with towels applies but there are pool men around who will change your towels and move the beds to wherever you want them. The mattresses on the sun beds are very comfortable.
 
Entertainment: There is an act each evening in the downstairs function room. I don't think they are very high quality acts but that doesn't really bother us  We have been to only one (a Chinese act). I felt sorry for them because there were only a couple of dozen in the audience. There is a piano in the reception lounge bar. This is often set to play automatically rather than by a pianist.

Guests: I would estimate that 90% of the guests are German, with a few English and Spanish. On the whole this is better than a hotel full of loutish English but there are some cultural differences that will possibly irritate you over time. As our children are now grown we often go on child-free holidays. This hotel does have children and you will definitely notice them but, with a couple of exceptions, they have been well behaved.

Staff: All the hotel staff have been polite and attentive. The head waiter in Los Guayres is exceptionally dedicated.

Reps: The Portland/First Choice/TUI rep was sweet but dizzy. The day we arrived was her last day. Much of what she told us turned out to be wrong so it's worth checking everything with reception. Unless you book a trip you probably won't see a rep during your stay, which is fine with us.

  • Stayed November 2010
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Helpful?
2 Thank APete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Yorkshire, UK
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 4 November 2010

We stayed at this excellent hotel for our first visit to Gran Canaria in early October 2010 and would recommend it to anyone who wants a relaxing holiday with good food (plenty of choice and good quality) and excelent service. All the staff were friendly and helpful and everything around the hotel was kept clean and tidy. The rooms are a good size, and all have a balcony or patio with furniture.
It's only a short walk down to the harbour of Mogan where there is plenty of restaurants but you shouldn't need them if eating at the hotel. On the walk down to the harbour you get a sense of the lack of commercialisation, the local people were often sat at tables in the street playing cards or singing to someone playing a guitar. As you get down to the harbour you'll be greeted by the white buildings covered in flowering shrubs. I don't know if it's a regular item but during our stay there were jass players playing in the small bandstand surrounded on 3 sides by restaurants and the harbour on the fourth. Just perfect!!

  • Stayed October 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Joe_Hils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincs,uk
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 2 November 2010

We stayed at the Cordial Mogan Playa from 18th October to 1st November and for the first time ever we didn't want to come home. Although this is rated as a 4 star plus, we found it better than many 5 star hotels we have stayed in. We read many reviews on this hotel before booking, some were quite negative but we can honestly say that we could not fault this hotel.
The open areas such as reception are quite spectacular and the gardens are pristine
The rooms were not the biggest we have ever had but were well appointed and spotlessly clean with a generous size bathroom/toilet, we were in 3309 on the third floor which overlooks the pool area. There are no sea view rooms in this hotel as it is a 15 minute walk to the beach down a very wide pedestrian walk way
The food was of a very good quality with meat and fish dishes cooked in front of you, plenty of variety and themed nights during the week, Mexican, Chinese etc.
There have been quite a few comments regarding the old sun bed problem but it seems the management are taking note and are putting notices out on sun beds warning you not to reserve them, this ploy is working as we were still able to get beds in the sun at 11.00AM
Most of the negative comments were about the entertainment at night, again it looks like the management are taking note and putting on better quality acts.
Drink prices in the hotel are quite high however if you just want half of lager, ask for bottles of Tropical which are 2.5 euros each and don,t taste too bad, this is the same price as in most of the bars and restaurants in the harbour and beachfront area .
Finally a word about the resort, if you are after exciting night life then this is not the resort for you. There are many restaurants and a few bars in the town but that is about it. There is a very big market on a Friday also. Its very easy to get around on public transport and the buses run to quite late at night, the capital Las Palmas is about a 75 minute journey
If you want a fairly quiet holiday to chill out in a in a very good hotel and a relatively peaceful resort then book this Hotel, you will not be disappointed.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sparky5942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 November 2010

Fantastic hotel in lovely location. Holiday exceeded my expectations. Hotel and gardens were very beautiful and I would recomend the Hotel Tour and the Garden Tour. Food was excellent with lots of choice and the chocolate fountain was a lovely surprise, much appreciated by my children.
Would definitely return. My only regret is I only went for one week, wish I'd booked a fortnight!

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank tuesday75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeovil, Somerset
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 31 October 2010

Everything about this hotel is special, from the waterfalls, caves and decorations in the reception area, to the landscaped swimming pools and friendly staff. We had two interconnecting rooms, which were better than the normal interconnecting rooms in other hotels, as we had a single entrance door, a shared private hall with two separate rooms leading off of it. The rooms were spotless and well looked after. Big problem with the food at breakfast and dinner - too much choice. Loved the sparkling wine at breakfast and the chocolate fountain at dinner, which appeared three times in our seven nights stay (my daughter's favourite). I had a birthday during our stay and received a cake in the room along with a letter from the Manager and at dinner that night had a complimentary bottle of Champagne and special crockery - the hotel picked the date from my passport when checking in - brilliant service.
Puerto Mogan is the perfect spot - great weather and not too commercialised - long may it continue that way.
All in all - would definitely recommend this hotel - hope to return soon.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yeo_man2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2010

This was our second visit to The Cordial Mogan Playa and once again it did not disappoint. The hotel is of an exceptionally high standard. The cleanliness of all parts of the hotel are excellent, all grounds are very well maintained. Nothing is too much trouble for the staff who work at the hotel.... Can't find a sunlounger in the area around the pool you want to sit, then the pool attendant is more than happy to re-locate loungers and sun umbrellas for you. Fantastic.
There is plenty of choice in the restaurant, all freshly prepared and well presented.
The weekly Hotel Managers cocktail party is a nice evening to get to know fellow guests with live music.
The hotel is situated back from the seafront but the walk down to the main harbour is via a well light and flat promenade. Mogan Playa marina is full of lovely bar and restaurants...... the jazz festival was on during our visit which just added to the enjoyment of the marina.
I would recommend this hotel to both couples and families.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heath859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristiansand, Norway
2 reviews
5 of 5 bubbles Reviewed 27 October 2010

A perfect place to relax. WIFI by the pool was very nice.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onkel_Mack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cordial Mogan Playa

Property: Cordial Mogan Playa
Address: Avda de los Marrero 2 | Playa de Mogan, 35138 Puerto de Mogan, Mogan, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Mogan > Puerto de Mogan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Puerto de Mogan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cordial Mogan Playa 4*
Number of rooms: 487
Official Description (provided by the hotel):
This impressive resort represents a Canarian Village and consists of 9 different buildings. There are 487 rooms, distributed in 399 double rooms, 33 single rooms, 5 double suites and 50 junior suites. There isn't a feeling of being in a large resort - the original architecture which includes a chapel speaks for itself. All rooms are equipped with air conditioning, satellite TV with integrated DVD-player, mini bar (for supplement), safe (on charge), bathroom with hairdryer, furnished terrace or balcony and more. The total surface of 48.000 M2, includes about 10.300 M2 of subtropical garden area with two splendid swimming pools (heated in winter) and whirlpools, kid's pool, kid's playground, solarium with sun beds, mattresses, umbrellas, and pool restaurant with terrace. This luxury resort offers a buffet restaurant, a-la-carte restaurant "Los Guayres," 3 bars, Discobar, Kiosque, a meeting room, a TV room, an internet and reading room (Internet on charge), Wellness and Spa Center "Spa Inagua" (for supplement, entrance up to 18 years old) and a large variety of sport activities (bowling alley, multi-sport field, gym, ping pong, darts, boccia, garden chess, aerobics, aqua gym...). Some activities may be on charge. The Hotel Cordial Mogan Playa is a unique combination of a luxury vacational resort with an authentic Spanish atmosphere in a peaceful and beautiful surrounding. The wonderful subtropical climate allows the visitor to enjoy water sport activities and to play golf all year round. • In January 2009 opened the international Dive Company. Extra Divers is based within the hotel offering dive courses and excursions• In March 2009 the archeological park "Las Crucecitas" was inaugurated. It forms part of the hotel and shows newest remains and findings of the ancient burial grounds of the Guanches• In November 2011 opened "Hike & Bike" offering bike rental, excursions etc.• WiFi free of charge in whole hotel area. ... more   less 
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Also Known As:
Cordial Mogan Playa Hotel Puerto De Mogan
Mogan Playa
Hotel Mogan Playa
Hotel Cordial Mogan Playa
Cordial Mogan Playa Puerto De Mogan, Gran Canaria

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