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“Wonderful”

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Four Seasons Hotel Macau, Cotai Strip
Ranked #5 of 95 Hotels in Macau
Certificate of Excellence
HK
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful”
Reviewed 20 June 2014

The service is excellent and outstanding. I have visited numerous hotels in Macau. Four seasons hotel is the one that really express caring attitude to visitors.
The whole environment of the hotel is splendid and proper.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 3 July 2014
Dear Tom,

Thank you very much for taking the time to write on TripAdvisor. We are glad to read about your enjoyable stay at Four Seasons Hotel Macao. Should there be anything else we can do to enhance your next experience, please do not hesitate to write to our Hotel Manager at goncalo.monteiro@fourseasons.com. We look forward to seeing you again.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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687 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Hong Kong, China
Level 6 Contributor
121 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 7 June 2014

Beeing lucky enough to have stayed already several times at Four Seasons Macau, and always forget to write a review, it's about more than time to do so. Despite the hectic gambling atmosphere in Macau this hotel is just the heaven of piece in the midst, thus centraly located next to the Venetian and CIty of Dreams for shopping and entertainment. Staff and service provided are not only outstanding for Macau, but also for the rest of the world. From arrival to check out, you only encounter the most friendly, helpful staff you can only wish for. As for myself als a repeat guest, they know me by name from the moment I arrive, know my husband's name (even if he is not with me like during my most recent stay) and just make you feel like you come back home. The pool area is outstanding, service there provides everything you can think off from sun lotion to f&b, magazines, comfortable sun beds, even bungalows which spend shadow equiped with TV. If you need more relaxation, have a treatment at the Spa, which, not surprisingly, offers highly trained staff to provide perfect Spa moments. Normally I'm not a big fan of breakfast buffets, except here. Superb layout, everything you could demand from western and asian cuisine, a lovely area to enjoy breakfast outside - the perfect way to start the day. To sum is up - if you go to Macau, this is the hotel to go.

Room Tip: Choose a high floor for the view, and as constructions are going on all the time in Macau somewhere...
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ALHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 16 June 2014
Dear ALHongKong,

Thank you much for your great comments about Four Seasons Hotel Macao on TripAdvisor. We are glad to know that you enjoy every stay with us. We will definitely share your encouraging words with our teams and continue to seek every opportunity to enhance our guests' experiences. We look forward to having you back very soon.

Yours sincerely,

Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 5 Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 June 2014

Weekend trip with my family (all of us 21+), we thoroughly enjoyed our stay here. Our suite was excellent and extremely spacious- it would be quicker to call the other room than to walk to it! Comfortable beds and peaceful nights rest. Adored the details: delicious welcome basket, we were provided drivers to chauffeur us into the city etc.

Luxury goods stores, great local foods for those in our group who weren't interested in the casinos. Looking forward to our next stay here.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lilith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2014

This is our 2nd stay at the Four Seasons in Macau coming from South Africa, and we were blown away yet again with the amazing attention to detail and client experience that we have never experienced at any other 5-star hotel around the world. We have visited many 5-star hotel brands across the world like Sofitel, Intercontinental, Shangri-la, one and Only, but none compares to the Four Seasons quality and staff.
Upon arrival by taxi, the bell boy helped us with a dodgy taxi driver who wanted to over charge us for the fare from the airport. The bell boy assisted by speaking in the local language and asking the driver for a receipt to confirm the cost. The driver realized he could not defraud us and decided to lower his cost at the end and drove off very annoyed. If it were not for the bell boy, we would not have known better.
Upon arrival the receptionist, Emily, noted that my wife was tired and we informed her that my wife was pregnant - she immediately offered a pregnancy pillow to make my wife's sleep more pleasant. She also upgraded us to a Premier suite after we realized that we had mistakenly booked 2 double beds instead of a King bed. This was just fantastic because the room was massive!
The breakfast is wide and caters for western and Chinese preferences. We were greeted by name and the manager, Kenneth took us around the buffet to explain the various options. The staff was very attentive and always clearing put our dishes or looking to attend to any of our requests.
However, the biggest compliment goes to the house keeping service. When we returned from our day out, we noticed a few small touches that make all the difference-
1. My iPad was left in the room and we found a screen cleaning cloth placed over it. This was just great to see that they were thoughtful to consider this need.
2. My wife's book was also left in the room and she found a bookmark placed on it. Again a very thoughtful gesture.
3. Although we received bedroom slippers upon arrival (large and medium size as well which shows that they acknowledge no one size fits all!), we used our slippers from the Intercontinental. But housekeeping decided to leave another set of slippers just to say - use ours please!

All this shows that you will be treated as a VIP no matter who you are at this great establishment.

Thank you for making your staff really make our stay memorable and experience service like no other!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
3 Thank Kirshan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 5 May 2014
Dear Kirshan R,

Thank you very much for your great comment about Four Seasons Hotel Macao. We are very happy to know that you had enjoyed the entire experience at the hotel, especially those extra touches that our Housekeeping team managed to deliver to you. We will definitely share your nice words with our teams and keep up the good work for every guest. We look forward to having you back soon. Should there be anything we can do for you prior to your next arrival, please do not hesitate to write to our Hotel Manager, Goncalo Monteiro (goncalo.monteiro@fourseasons.com).

Yours sincerely,
Reginia Tam
Public Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 April 2014

The hotel was calm and luxurious, despite being on the busy Cotai Strip, and exceeded all our expectations. The staff, as always at Four Seasons, were absolutely exceptional in every way! The location was great, so close to all the action that Macau offers and rooms are a lovely mix of local style with Four Seasons luxury. We will definitely be back again!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 5 May 2014
Dear E101,

Thank you very much for taking the time to review your recent experience at Four Seasons Hotel Macao on TripAdvisor. It is a great happiness to know that our employees had delivered a memorable experience to you by exceeding your expectations. That shows to us that they have succeeded in practicing the Four Seasons's Gold Rule - "Treat others as you want to be treated" every day at work. We will continue to treat our guests with all the attention to details and hope to enhance your next stay with us.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo Prefecture, Japan
Level 6 Contributor
219 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 8 April 2014

Four Seasons in Macau is a lovely weekend away from Hong Kong, and price is a tad cheaper than elsewhere (as I remember) for similar luxury accommodations. The weekend we were there seemed very low occupancy, so there was high attention paid to guests, and Four Seasons style, that means the ultimate in pleasure. Everything from start to finish of the experience, and the quality of the rooms, is top luxury. Our favorite part was the pool which has four or five connecting pools, and very few people - so great for kids or adults. Then, if you want to wander out into all that Macau has to offer, it's right there. We opted to eat outside most of the time rather than the hotel, just thinking we should - for both the experience and cost savings. there's plenty of dining options in the complex, of all kinds, of all costings. The staff is very helpful with anything you need, especially things that make your life easier like Ferry tickets. Pricey - but worth it.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsiaMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 11 April 2014
Dear AsiaMorgan,

Thank you very much for taking the time to post such a nice review about FSMacao at TripAdvisor. We are glad to know that you enjoyed the overall experience at the Hotel and found it worth for money. When you return next time, I highly recommend you to try our F&B offerings, such as Zi Yat Heen, the 2-star Michelin Chinese restaurant or Belcancao, our daily buffet restaurant that has been reputable for the food quality as well as the accommodative service. Should there be anything that we can do to enhance your next experience, please do not hesitate to write to Mr. Goncalo Monteiro, Hotel Manager (goncalo.monteiro@fourseasons.com). We look forward to having you back soon.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2014

We trio checked in at four seasons for a night yesterday and provided some feedback to the management. we are pleased with their prompt and professional manner in handling our feedback. Compliments to the two young AM tracy and billy for their humble and sincere attitude.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pingpingchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMacao, Public Relations Manager at Four Seasons Hotel Macau, Cotai Strip, responded to this review, 19 March 2014
Dear PingPingChan,

Thank you so much for showing your appreciation for our continuous effort in perfecting every guest's experience. We are glad that you understood and offered us the opportunity to keep improving. We will share your kind words with Tracy and BiIly. Actually our management has already taken immediate action to review our procedures, and to ensure we can deliver high quality of products and services consistently in the future. Once again, thank you very much for your comments and we look forward to having your back to the Hotel soon.

Yours sincerely,
Reginia Tam
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Macau, Cotai Strip

Property: Four Seasons Hotel Macau, Cotai Strip
Address: Estrada da Baia de N. Senhora da Esperanca, S/N, Macau, China
Region: China > Macau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Macau
#3 Romantic Hotel in Macau
#5 Luxury Hotel in Macau
#7 Business Hotel in Macau
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Macau, Cotai Strip 5*
Number of rooms: 360
Official Description (provided by the hotel):
Amidst larger-than-life spectacle, feel the exhilaration of elite entertainment and duty-free designer shopping. Then hide away in the Cotai Strip's most intimate hotel. Lavish chinoiserie blends old-world European opulence with high-tech chic. Cuisine reflects Macau's Portuguese and Chinese heritage. And spa suites tempt with outdoor vitality pools. Thoughtful Four Seasons care promises you unrivalled comfort. ... more   less 
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Also Known As:
4 Seasons Hotel Macau, Cotai Strip
Four Seasons Macau
Four Seasons Hotel Macau
Taipa Four Seasons

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