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Reviews (209)
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12 - 17 of 209 reviews
Reviewed 4 weeks ago

I quite like the decoration of the hotel especially the lobby. There are several video walls showing different spectacular tourist spots from around the world. The design of the hotel room is simple and modern. The best thing is that it's all free for the drinks in the mini bar.
However, there're some aspects need to be improved. The check in counter had some worn-outs on the curved surface facing the customers. I was quite surprised as the hotel was opened for only a few months. As the counter is the place where the customers first meet the staff, it might adversely affect the customers' first impression. Moreover, a staff had wrongly calculated my bill and overcharged my credit card. Luckily, I sorted out before leaving and a helpful supervisor/manager helped me to amend the record.

Room Tip: Choose the rooms that face Wynn Palace hotel as there will be colorful fountain shows during the night.
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Hongkonger222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Front Office at MGM Cotai, responded to this reviewResponded 3 weeks ago

Dear Hongkonger222,

Warm greetings from MGM Cotai and thank you for supporting our hotel!

It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.

We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team.

Thanks again for your kind comments and patronage. We very much hope to serve you again soon.


Best regards,
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was my first time to stay in MGM hotel. The room was absolutely clean and the special set up made me feel really touchable. You do not need to bother to come out from your bed to turn off all the lights as there is an electrical device that makes your life easier.
There was various selection for breakfast buffet and the staffs were friendly.
Check out was smooth and took like less than one minute, efficient!
I do special thanks to Korean staff-Joseph who made my day!

  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank daranlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Front Office at MGM Cotai, responded to this reviewResponded 4 weeks ago

Dear daranlee,

Warm greetings from MGM!

It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members especially to our Front Office member Joseph. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon.

Best regards
Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A good place to stay--the new MGM. My family and I stayed there for two days . The size of the bedroom was big and the barthroom was big, too. And there was a smartphone. The smartphone can control the TV and the lights.The hotel has a swimming pool,a spa and a gym room. The swimming pool had so many people there. It is not very deep and it's a bit small. The spa was big and you could go upstairs to the gym. The food in MGM is expensive but it's yummy. If you think it's expensive, you can still go out to eat. If you ask me, I will recommend them to stay at MGM

Stayed: June 2018, travelled with family
Thank 10,610,146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Front Office Attendant at MGM Cotai, responded to this reviewResponded 4 weeks ago

Dear 10610146,

Warm greetings from MGM!

It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.

We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team.Moving forward, we will continue to maintain our high standards of service.

We appreciate your kind comments and very much hope to serve you again soon.

Best regards

Front Office Attendant
Rooms – Front Office Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I took my family to stay for 2 nights in this newest integrated casino resorts in Macau. The hotel is very modern, rooms are big, we were impressed with all smart technology systems in the room. Services are excellent. The front office staff Gloria Siu, who assist us to check in was so friendly and cheerful. Without asking for much special request, Gloria noticed that I was checking in for two rooms with family, she found us the connecting room on a high floor with a very nice view. And she was so kind to introduce us with the complementary and discount offers of the hotel and suggestions of the F&B outlets and hotel facilities that we should try. Overall, we enjoyed very much our stay in MGM Cotai!

Stayed: June 2018, travelled with family
Thank Starr X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Front Office Attendant at MGM Cotai, responded to this reviewResponded 4 weeks ago

Dear Starr X,

Warm greetings from MGM!

It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.

We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team.

Thanks again for your kind comments and patronage. We very much hope to serve you again soon.

Best regards

Front Office Attendant
Rooms – Front Office Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Staying at MGM hotel was great and super nice as surprise were everywhere. The room was decorated and clean. The environment was tidy and staffs there are friendly and helpful. They are all having warm smiles.

Room Tip: Clean and tidy room. Staffs are nice.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Fishy3017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Front Office at MGM Cotai, responded to this reviewResponded 4 weeks ago

Dear Fishy3017,

Warm greetings from MGM COTAI!

Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.

Thanks again for your kind comments and patronage. We very much hope to serve you again soon.

Best regards
Rooms – Front Office Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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