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The Countdown
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Reviews (1,018)
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Reviewed 15 October 2013

My 1st time stayed in Hardrock Macau on October 10th 2013 . It will not be my last time. I'll shall be back & will definately recommend people to stay. The views from my room on the 21st floor (Room 2160) was awersome. I received a very warm welcome from the lobby personel who came forward to help me with my luggage. Checking -in was speedy. The hotel staff offer his help to deliver our luggage to my room. His professionalism was much appreciated. He shows me around and explained the room facilities, the password setting of the safe box & many many more. Regretted not asking his name or get a chance to do so when I check-out. Thumb up to ALL the hotel staffs, you guys deserve a great one :) Thank you Hardrock Macau for giving me a memorable stay!

  • Stayed: October 2013, travelled with family
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Thank chrislyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this reviewResponded 1 November 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

We stayed at a double queen room with a very nice view of the Venetian hotel. Hotel staff are very friendly and helpful. The rooms are very clean, well-equipped; and the beds are very comfortable. I like how this hotel is not as crowded and loud as some of the other hotels in Macau, yet it offers an absolutely comfortable vacation experience for its guests. It's also conveniently located at the City of Dreams, which offers free shuttle buses to other casinos, tourist attractions and the ferry terminal.

We stayed at the hotel because of recommendations from friends. Now we will recommend the hotel to our friends as well and will definitely choose the hotel again if we come back.

  • Stayed: October 2013, travelled with friends
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Thank Happytourist098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this reviewResponded 1 November 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

We love this hotel. We stayed in a double Queen for two nights. The room is very spacious with nice views. My seven year old has already requested we stay there again for our next trip to Macau. The free shuttle bus service is excellent.

  • Stayed: October 2013, travelled with family
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Thank Helen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this reviewResponded 1 November 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

The views from our room on the 25th floor were amazing.

We actually didn't leave the hotel for the day we were there as we just didn't need to, everything we needed we could get there .

Late check out was also gladly taken. The night club and casino are both fantastic.

Room Tip: Ask for room with a view
  • Stayed: September 2013, travelled with friends
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Thank Anvil16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this reviewResponded 1 November 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

Everything was fine. I have zero complains except the fact that the room looks rather 'plain' and 'boring' from an interior designing perspective.

Other than that, all was good. Lobby personnel was fantastic. Very responsive, receptive and accommodating. Check-in people were great! Couldn't have asked for more.

Thank you Hard Rock Macau!

  • Stayed: October 2013, travelled with family
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Thank EdgeMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this reviewResponded 1 November 2013

Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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