I had stay in macau for 3d2n after my hong kong trip before i travel back to Malaysia. Initially, my sister have book for Sintra hotel via agoda but i decided to stay in hard rock hotel because i planned to go for the house of dancing water show. We cancelled the Sintra htl booking but unfortunately 26/10 (saturday) is full house for hard rock thus i only able to book for 27/10- 28/10 and stay one night in a 3 star hotel near Ruins of St Pauls.
Even though, is a bit hassle to stay in 2 different hotels in macau but is really worth to stay in hard rock hotel with their excellent services. I reached the hotel around 1.30pm but was told by them that the rooms are not ready but they promise to put all our luggage in the room when the room are ready while we can spend our time to walk around.
After we came back from the city walk, we took the hotel key and went up to the room, a big surprise that our luggages are not in both htl rooms (i booked 2 rooms ). Immediately i rang the operator to inform them on my luggage issues. Initially, we were disappointed but within 10 minutes they send our luggage up and apology to us and refuse to take the "tips" because of the mistake.
I always believe we are human and making mistake are common as long as we don't repeat and willing to change and solve it immediately. Therefore, i'm happy for hotelier can resolve less than 10 minutes time. I have encountered the same problem in other hotels before but it take me hour to resolve and the service and attitude of the hotelier can't compete with hard rock.
I'm impress with hard rock macau because they have a bunch of young hotelier who are really friendly and helpful,..when ever i need any help, they will offer themselves to guide me.
I have visited Venetian and Sofitel hotel in macau, my personal comment is hard rock provide the best customer service. Hard rock will be my priority list on the hotel to stay in future especially Hard rock Macau. Thanks and you guy really fantastic!
- Official Description (provided by the hotel):
- Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more less
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