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“Good location & service”
Review of The Countdown

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The Countdown
Ranked #17 of 95 Hotels in Macau
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good location & service”
Reviewed 19 November 2013

I had stay 2 day 1 night on 11/11/2013, i am happy with the hotel friendly and helping staff. The breakfast at HARD ROCK CAFE could have more variety. Hotel provided free shuttle bus to cotai, sentra, airport....comfortable, nice and luxury room

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raymondysc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 4 December 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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968 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Utrecht, The Netherlands
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 November 2013

Stayed here with a group of friends in a package deal (including a show). The hotel is located in the Cotai area, a bit away from the historical centre. Within walking distance it’s only hotels, shopping and casinos…
Staff is professional, helpful and friendly.
Breakfast is served in the café, amidst the rock star memorabilia.
Make sure you visit the (free for guests) Dragon show: I thought it would be a bit tacky, but it was actually a beautifully made experience.

Rooms are modern, clean, spacious and with a nice lay-out. Bathroom fine, enough space, thick towels, bath robe, nice amenities, etcetera.
The hotel has a nice pool with floating chairs and an in-pool bar. Unfortunately it was too windy to actually go into the water, but we had lunch (which took ages to come by the way) and cocktail drinks at the bar in the pool area.

All in all the hotel was meeting the expectations I had with regards to a large four-star hotel in that area of Macau. Absolutely value for money.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family-travellerNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 4 December 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 November 2013 via mobile

I've stayed at about ten hotels in macau, i stay at hard rock more often than most. Well maintained, good service, not too busy, lots of fun things to do (shows, good restaurants, club cubic, pool parties, shops and obviously a casino). Most importantly i believe this to be the best value for money hotel in macau

Stayed November 2013, travelled with friends
Helpful?
Thank ashletsasportas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 4 December 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level 4 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2013

I stay at the hotel on the 4-6 November. I am happy with the services and request. The breakfast could have more variety. The other think is that the toilet ventilation in the room need to be better and also sound proof as the person bed next to the toilet can hear the sound and smell if somewhere is doing their dump

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leeryanwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 4 December 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 November 2013

Last year I've visited Hard Rock hotel and I was impressed by the unique casino there. They had cool rock theme & memorabilias, great rock songs, sexiest bunny waitresses, bright,fun & different vibe than other places. Now they just replace the whole floor with coin-drop game machines. The place now looks like a factory. Is there a reason why the changes? It's really too bad because it was a completely different experience from any other place in Macau. Now me and my friends do our gaming elsewhere.

Room Tip: Hard Rock & COD have, Club Cubic, the biggest nightclub in town.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank OuijaAble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selangor, Malaysia
Level 3 Contributor
10 reviews
Reviewed 4 November 2013

I had stay in macau for 3d2n after my hong kong trip before i travel back to Malaysia. Initially, my sister have book for Sintra hotel via agoda but i decided to stay in hard rock hotel because i planned to go for the house of dancing water show. We cancelled the Sintra htl booking but unfortunately 26/10 (saturday) is full house for hard rock thus i only able to book for 27/10- 28/10 and stay one night in a 3 star hotel near Ruins of St Pauls.
Even though, is a bit hassle to stay in 2 different hotels in macau but is really worth to stay in hard rock hotel with their excellent services. I reached the hotel around 1.30pm but was told by them that the rooms are not ready but they promise to put all our luggage in the room when the room are ready while we can spend our time to walk around.
After we came back from the city walk, we took the hotel key and went up to the room, a big surprise that our luggages are not in both htl rooms (i booked 2 rooms ). Immediately i rang the operator to inform them on my luggage issues. Initially, we were disappointed but within 10 minutes they send our luggage up and apology to us and refuse to take the "tips" because of the mistake.
I always believe we are human and making mistake are common as long as we don't repeat and willing to change and solve it immediately. Therefore, i'm happy for hotelier can resolve less than 10 minutes time. I have encountered the same problem in other hotels before but it take me hour to resolve and the service and attitude of the hotelier can't compete with hard rock.
I'm impress with hard rock macau because they have a bunch of young hotelier who are really friendly and helpful,..when ever i need any help, they will offer themselves to guide me.
I have visited Venetian and Sofitel hotel in macau, my personal comment is hard rock provide the best customer service. Hard rock will be my priority list on the hotel to stay in future especially Hard rock Macau. Thanks and you guy really fantastic!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FannyEue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 4 December 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for.

We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

We look forward to welcome you back to Hard Rock Hotel Macau.

Take Time to be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 October 2013

Most people would like its great access to the spectacular Dancing Water Show. Our family actually votes for its swimming pool and chic interior design. The most adorable "like" would go to the crowd mix in the hotel with fewer Mainlanders hanging around. Not a typical 4-star property with a humongous lobby or a diversity of restaurants. Instead, its cozy service offered by a bunch of young hoteliers would probably impress you more. We're not fans of Vegas-style weekends. If we need a short excursion in summer, this hotel remains a good choice for us with two young schoolers in the family.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 852NeverSleeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockMacau, Manager at The Countdown, responded to this review, 1 November 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Countdown

Property: The Countdown
Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China (Formerly Hard Rock Hotel Macau)
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Countdown 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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