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“Greay service” 5 of 5 bubbles
Review of Hard Rock Hotel Macau

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Hard Rock Hotel Macau
Ranked #17 of 94 Hotels in Macau
Certificate of Excellence
KL
2 reviews
“Greay service”
5 of 5 bubbles Reviewed 9 April 2014

Comfortable room with big space, free wifi and shuttle bus service, the service is awesome! I would like to thanks to tell bell boy Mr.Leo & William, thank you for helping us to carry all the luggage during our check out, much appreciated! A very good stay and we will definitely will be back!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KalinTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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917 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
New Delhi, India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

Visited at this place last to last year. Beautifully arranged and located. Service was great and reception was good.Every staff members were very helpful. Wide range of option were available. Arrangement was almost perfect.

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cooljas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanjung Pandan, Indonesia
Level Contributor
133 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

been here last year as a couple. everything is great, just opposite the venetian macau

City of dreams provided free shuttle bus to get around nearly everywhere so its easy to explore macau

Staff at the rock shop is helpfull and great. And staff at the hotel speak good english

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marwan1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

My partner and I stayed here for a 3 day trip, it was LOVELY! The room was very clean throughout with all appliances required. I would highly recommend seeing the "House of dancing water" show if it is still on!

Loads to do here, a very good location indeed. We went to the Hard Rock cafe (restaraunt) which the food was brilliant and there was also a live band performing who were highly enjoyable. Staff were very friendly and made our vacation even better. We purchased the Cocktail shaker and other fun items for sale in our room for a reasonable price.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JosephAMThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

We stayed at Hard Rock last Friday. Check in and service at the Reception was good. The boys were very helpful. When we asked for names and locations of restaurants, they took the trouble to print them out in A4 size papers so that we could show the taxi drivers. And we didn't have to wait for all the information.
The room was clean and the view was good.
Our major complaint were the lights. There was only 1 bedside lamp on a tiny bedside table, by our double bed. There was only 1 light switch for lights to both the toilet & bathroom. What a waste of electricity! I need not have the bathroom bathe with lights when all I want to do was to use the toilet.
There were 4 tiny bottles of complimentary water in the room. Wish they could use at least a 300ml bottle. It was embarassing to keep asking for water even though they were delivered quickly and with a smile.
All in all, very satisfied with the service provided. And it is only a walking distance to The House of Dancing Water.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BKee65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
77 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

We stayed 1 night at the Hard Rock hotel in order to catch the House of Dancing Water. Unfortunately, the show was cancelled at the last minute due to technical problems.

However, we still enjoyed our stay at the hotel. The location of the hotel made it very easy for us to explore the area.

Our non-smoking room had a nice view of the Venetian next door. Facilities (i.e. bathroom, wifi, etc. ) worked fine.

Staff seemed friendly enough on check in and check out.

Overall, a pleasant enough stay.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zoothemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

I liked the perfumed entrance of the hotel. The lighting and background music was very rock-and-roll, which was fun. Great views from the rooms too. Didn't get to use the swimming pool because of the weather.

Service was good although when I got a cut and asked for antiseptic cream, the staff could not find it in the first-aid kit although they provided some plasters.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cstangp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Macau

Property: Hard Rock Hotel Macau
Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 94 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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