Staff are all nice and polite. Location, facility, swimming pool are great.
However we requested for 4 non-smoking rooms at the same floor and finally came out for 4 different floors with 2 smoking rooms. The 4 rooms has been provided at different time even the last room have been given at 5pm. Hotel told us that another customer extended their stay. But it is definitely not the reason we can accept.
Reception staff shouldn't gave us too much expectation (non-smoking room, check-in before 3pm) but most of them cannot be achieved. Thanks for the free red wine compensation but we didn't take it as our family are not wine lover.
Very disappointed for my first time stayed at Crown. Not recommend for family as most customers may be gambler.
***Has been told that only 3 floors are non-smoking floor -_-!
- Official Description (provided by the hotel):
- Discover unrivalled service, luxury and opulenceOne of the most prestigious luxury hotels in Macau, Crown Towers features 33 luxurious villas out of a total of 290 guest rooms, offering an exclusive experience for those seeking refinement in every aspect of their stay. Standing at the gateway to Cotai, Crown Towers provides stylish accommodation and plays home to The Art of the City collection which highlights Asia’s vibrant contemporary arts scene. ... more less
- Reservation Options:
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- Also Known As:
- Crown Towers At City Of Dreams Hotel Macau