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“Great rooms and service - only minor problems”
Review of L'Arc Hotel Macau

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L'Arc Hotel Macau
Ranked #67 of 94 Hotels in Macau
Reviewed 27 February 2010

Had a three day stay here in Feb and enjoyed greatly.
The rooms were beautiful and beds super comfortable.
Bathroom was large and luxurious and could not fault.
Only minor things were getting the remote to work; they must have had the remote made especially for the Hotel and branded however getting it to work was a different story. Didn't get much hot water from the basin on day two so shaving was an effort and unfortunately a iron and board don't come standard (however delivered on request).
Had breakfast each morning on Level 4 and this was great.
Overall I really enjoyed the stay and the staff were great.

  • Stayed: February 2010, travelled on business
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2  Thank Aussie8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 24 of 43 reviews

Reviewed 23 November 2009

Was here for the Macau GP and decided to try a new luxurious hotel. L'arc prides itself as the new kid on the block with a 5-star service.

As of this review, they are offering free internet ( wifi + hard wired for every room) and free breakfast. The breakfast has an assortment of Chinese and Western dishes served at the Coffee Shop. Not too shabby really.

We booked the deluxe room and it was really spacious. Bottled water supplied everyday, though room cleaning is not done unless you request it, which is ok for us.

There is the Full House cafeteria located on the 2nd floor and shares the same floor as the casino. Again as of this writing, they have a special $18 MOP per dish, equivalent to about U$2.33. Dishes include rice, noodles or congee.

We like this place very much except that we find the language a bit difficult to grasp at times. We are fluent in only English and Mandarin, yet even with Mandarin, things get little challenging at times. While the front desk was really helpful and almost everyone who work at the front desk speaks both good English and Mandarin, the rest of the hotel staff are only fluent in Cantonese.

The other minor complain I have is the casino security staff (dressed with a blue jacket). Maybe it's a cultural or part of the security training thing, but one thing they do really well is stare at you whenever you step into the casino grounds. Yes, I do mean stare and quite a hostile one at there. It's as if I have stolen something or done something wrong. I didn't like it at all. I thought maybe it's really the training thing, but when we visited Wynn or MGM, we didn't get that feeling.

Being stared at is a very uneasy thing for us and from where I come from is considered very rude. But then again, this is Macau not Los Angeles.

Also walking distance to St Paul Ruins, Senado Square and Fisherman Wharf is feasible.

  • Stayed: November 2009, travelled as a couple
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1  Thank vseT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2018
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Stayed: October 2017, travelled with friends
Thank higashinomori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017
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  • Stayed: November 2017, travelled solo
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Thank xerespm
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Reviewed 18 October 2017 via mobile
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Stayed: October 2017, travelled solo
Thank minagawa32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile
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Stayed: September 2017, travelled as a couple
Thank Tzuming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2017
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  • Stayed: October 2016, travelled on business
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    • Rooms
    • Service
Thank vazzio-vazzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kvin C, Front Office Manager at L'Arc Hotel Macau, responded to this reviewResponded 27 May 2017

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Additional Information about L'Arc Hotel Macau

Address: Avenida 24 De Junho, No. 278, NAPE, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #67 of 94 Hotels in Macau
Price Range: £90 - £792 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — L'Arc Hotel Macau 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
L'Arc Macau provides 283 spacious and superbly appointed rooms and suites with perfect combination of gracious European expression and leisurely French style. Floor-to ceiling windows ensuring the rooms to provide a magnificent city view. Enjoy your memorable and luxurious journey with the comprehensive room facilities including comfort bedding and pillows, 42-inch flat screen LCD TV, internet service and more. ... more   less 
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