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“Awesome”
Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #6 of 95 Hotels in Macau
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Awesome”
Reviewed 24 October 2011

Service was great because they have so much staff.
Rooms were awesome. One of the best I've had - but I was upgraded to a suite.
Location is good but, not the best. But considering taxis R cheap it's no issue.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rick79m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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949 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong, China
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 October 2011

I booked 2 grand suites at the Grand Hyatt for a Friday night. I booked over the telephone and the process probably took about 15 minutes in total. When I received the email confirmation of the booking, I found that the bookings were for the Thursday instead of the Friday, and we were booked for two smoking rooms when I requested non smoking. As not everyone checks over confirmations of seemingly easy tasks, I feel fortunate that I caught these two major mistakes.

When I arrived to check in, I found that they had mixed my Gold Passport account up with another person by the same name as me, which I found strange since I had given the Passport number to the man during the reservation. The start of my trip was not good given the number of mistakes already.

The room was comfortable, although I needed a technician to come with an extra cable to hook up my iPod to the TV, despite there being instructions for how to do it with cables already provided in the room (the technician had to use cables not already provided for us).

The service was timely and very courteous.

Getting a taxi here is extremely difficult, and the City of Dreams bus and taxi lines are an incredible pain.

This Grand Hyatt is very adamant about their 11 o'clock checkout time and refuses to move it back. It does make the mornings a little bit more rushed.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
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Helpful?
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 October 2011

We stayed at the Hyatt in a twin room with 2 children.
Arrived on a Thursday so check in was immediate with no queue.

We booked the House of Dancing Water package which included 2 tickets and the hotel organised another 2 for the kids. The package was excellent value.

Hotel was very clean and still looks relatively new. The room was good with the bed more of a double than queen and a bit hard for my liking but overall pretty good.

Nespresso machine was nice in the room and tea selection good.
The pool was great and stayed open until 10pm.

Free bus to and from the ferry terminal left every 10 minutes.

We stayed on a non-smoking floor and the smelt as we hoped. Couldn't smell any smoke at all. Given that everywhere else we went everyone was smoking, this was important.

If you are going to House of Dancing Water then any of the hotels in the City of Dreams would be ok. We walked across the road to the Venetian to have a look. It was big and crowded but I would consider staying there next time to see their show.

Breakfast which was included was excellent with the typical wide selection. Although we didn't use it the gym looked new.

2 adults and 2 kids in the same could last 2 nights for a quick trip to Macau.

Room Tip: Make sure you ask for a non-smoking floor (if that's what you want)
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Croquet_King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
67 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 17 October 2011

We stayed one night at Grand Hyatt for a short weekend holiday. I am glad to have free wifi everywhere and the signal was excellent in our room. Very seldom found hotel to have equipped with a coffee making machine which was most enjoyable for coffee lovers. There are 2 LCD 37" TVs in the room (1 in bedroom and 1 in living room). Besides, the hotel is located right in the heart of Taipa, which is a newly developed tourist entertainment place; City of Dreams, House of Water Dance, casino, shopping mall are all within walking distance.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hnlchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2011

A very modern and luxurious hotel. Extremely useful that the hotel is connected to the City of Dreams and their shops, food court, theatre, casinos and the Hard Rock hotel . The free, regular shuttle buses to the ferry terminals was very useful. Would stay again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SergC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
162 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 1 October 2011

Fantastic hotel, beautiful room, awesome show (House of Water and Dragon Show) and value for money....all in one! Definitely one of the best hotel packages out there at the moment.

Our first stay in the Hyatt chain of hotels and what a lovely experience.

The Hotel. New, clean and surprisingly spacious. Room has coffee & tea making facilities, well-stocked mini-bar and a lovely bathroom. Staff were attentive, helpful and well-versed in English.

Shuttle Service. A shuttle service runs from Tai Pa Ferry Terminal-hotel and vice-versa every 30 mins. Organised, efficient, clean and absolutely free.

Breakfast. Complimentary buffet breakfast included in the package. Good variety of Western and Asian dishes.

The Show. Please check my separate review on this one.

Room Tip: The Club Deluxe Rooms are located at the Grand Club Tower. Amenities includes complimentary breakf...
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onbarefeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippines
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 September 2011

The room here was spacious indeed with modern look and amenities. The bed was absolutely comfy. No nice views to speak of but it had floor to ceiling glass walls even in the bath. Attached mall wasn't really enough. Food court was ok. Also crowded like Venetian.

Left something in the safe and it was Fedexed to us promptly. That's service.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packflashpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Macau

Property: Grand Hyatt Macau
Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#6 Family Hotel in Macau
#6 Luxury Hotel in Macau
#6 Business Hotel in Macau
#8 Romantic Hotel in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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