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“Nice Stay with family” 5 of 5 bubbles
Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #5 of 92 Hotels in Macau
Certificate of Excellence
Hong Kong, China
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice Stay with family”
5 of 5 bubbles Reviewed 5 June 2014

I stayed a weekend night with wife and our 5 year old boy. The hotel is within the City of Dreams complex and a little off the main attractions, which to us, is a plus, as it's quieter and less busy compared to the Venetian. The lobby is classy with very friendly staff. We booked a suite, with a bedroom and a spacious living and dining room. There isn't a lot to do for kids, except going to the swimming pool, which is a medium length, rectangular shaped one. Not fancy, but we had a good time swimming and playing in the water. Taxi's are sometimes hard to get in Macau but the staff there was very helpful in offering help in our transportation needs.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank T0nyW0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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838 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Toronto, Ontario, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Fantastic Hotel! It truly has a grand feel to it, I was in the Premium Tower and had a 1 Bedroom King Suite on of the top floors I believe it was the 34th Floor so I had an amazing view of the hotels and the water! The casino is alright and is connected for a 3-4 hotels so it's pretty busy even at like 2 in the afternoon.

The standout feature for me was the staff are very diligent and always giving suggestions on where to go and what to do which was a pleasant surprise. I had breakfast at the HYATT CLUB restaurant where which is on the top of the hotel with floor to ceiling windows so again really nice views and the breakfast was very very good!

Room Tip: Upgrade to the Suite if you can it's absolutely amazing!!!
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bilal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
177 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

The best part of the suite room was the overhead rain shower. The large rectangular shower head could easily fit two bodies underneath. It was the largest shower head of all the hotels that I have stayed in Macau. The shower is separated from the bedroom by a transparent glass. The bed was not as comfortable as some other hotels and the pillows were too soft. We had to ask for extra pillows which was quickly delivered. The sofa in the living room was a bit hard. There was a Nescafé espresso machine which I thought was nice. The wifi was fast. The service overall was friendly.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kesilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

I want to thank the Grand Hyatt staffs for re-arranging my tickets for the House of Dancing Water due to unforeseen personal circumstances and hey were able to accommodate my requests in any manner possible! Grand Hyatt Macau is of the best hotels in the City of Dreams with free shuttle buses to the Venetian. I booked the House of Dancing Water package with Twin Suite and the room is extremely spacious full of amenities. Free shuttles offered by the City of Dreams will definitely take you to any place in Macau! Will definitely go again!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Enli O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

Stayed here for 2 nights and wished it was 2 weeks. Upgraded to the club level and the snacks and drinks were wonderful. Apart from the spacious and well appointed room, the highlight was the fantastic service from staff. We were always addressed by name and fussed over with whatever we needed. In particular, Randy was wonderful. The shuttle bus services were great and we had a nice time in Macau without going near a casino. Only small problem like a previous review was a smell of tobacco smoke in our non smoking room. Loved the Hyatt experience and would use them anywhere.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank SydneyGazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Personally I can't recommend the service at this hotel enough. Out first trip to Macau for a stay -over in 15 yrs. I choose the hyatt because I tend to stay in the hyatt a lot around the world and I know what I'm getting! the service is usually great. I fell sick on our first day of arrival and the staff ran around getting medicine for me even sending freshly squeezed orange to my room, every time I ventured outside, the hotel staff asked if I was feeling any better and if they could help with anything, nothing was too much trouble including arranging a doctors visit.
The hotel itself is in a quiet location, a little off the beaten track with construction site views ( but not at all noisy) but really quite nice after going into central Macau where it's noisy and super crowded. The hotel offers great free transportation to most of the hotspots, which is a great saving as a taxi into town will cost almost 100 each way. Most places can be accessed by the free shuttle buses which run frequently.
We upgraded our stay for a few hundred dollars which gave us access to the club lounge, which is fantastic. Basically it more than payed for itself . . This gives you access to a very good breakfast service, hot and cold drinks throughout the day, an evening buffet and drinks till 7.30pm . To be honest I didn't use the evening buffet myself but my husband and son did, and consequently didn't need to take dinner that evening as they had such a good meal.
I didn't use the facilities this time, the pool looked great albeit a bit sterile ( it's really large and sparse) the gym was used by my family and it's adequate .
The hotel is a couple of minutes from Dancing on water, which was the highlight of the trip , highly recommend a visit to the show.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jo_A273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2014

This hotel is very clean and tidiness. It was spacious and staffs are very helpful and provide good service. If you are looking for hotel that is quite, this is the hotel. You can pre-check in to your room, they will deliver your baggage to your room if the room is ready and you no need to worry about your baggage and come back to check in at the middle of the day.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathman_Mun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Macau

Property: Grand Hyatt Macau
Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#5 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
Reservation Options:
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Also Known As:
Grand Hyatt Macau Hotel Macau

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