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Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #8 of 95 Hotels in Macau
Certificate of Excellence
Reviewed 6 August 2014

What a huge hotel! The club lounge is excellent with fantastic staff especially Randy. They are polite and willing to accommodate your needs. The views over Macau and the ocean are unbelievable from the 37th floor. They serve so much food with the majority of it prepared in the open kitchen by many chefs. Chinese and western food is offered all being very delicious. The suite room is very spacious with separate living room and views over Macau. The location of this hotel is right in the middle of the gambling area and they have a free shuttle bus from the ferry which is extremely convenient. I highly recommend this hotel.

Room Tip: Choose a club room for the extra amenities
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 August 2014 via mobile

I stayed in GHM for one night on 13/7, for a short break before the peak travel season in summer holiday, and to enjoy FIFA champion match with my friends.

GHM has always been my top most favourite hotel in Macau despite of vigorous competition in Cotai Strip.

Some minor defects were encountered, it may reflect the ageing after 5 years operations which needs to get attention.

Room key card was not function right after check-in, resulting in a 5-minute delay in getting into the room.

When I was soaking in the bathtub using my own bath salt, I found the plug cannot trap water properly, a waste of bath salt and water. Technician fixed it at a reasonable timing.

Bathroom curtain can still pull down when fully released, made it detach from the track.

Overall, I enjoyed the stay in Grand Hyatt Macau very much as usual, hope I will be here again soon.

Stayed: July 2014
Thank leetybobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Gr8 hotel but this is macau so u get lots of other choices of grand hotels around so... it's business wonderful linked to casino and many other hotels. But I will choose Macau Galaxy if I'm to go again.

Another thing is room service done by male cleaning personnel should not be touching and folding ladies' clothes and lingerie!... are they trained? :(

Stayed: July 2014, travelled with friends
1  Thank Rat-a-Tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

OMG, the best hotel I have ever stayed in. Amazing staff, amazing room, amazing restaurant. Nothing is too much trouble. From the moment we arrived we were treated like individuals: everyone remembered our name, we weren't just another number. Fantastic location for the incredible Dancing Water Show. Had a wonderful pre-show dinner at Mezza9 (just as good as Mezza9 in Singapore). Concierge went above and beyond.

The pool facilities are great, though I have to say it is a bit weird the pool attendant following you right to the waters edge to take your wrap.....

Breakfast was highly disappointing though. Next to nothing for children & the western breakfast was really underwhelming.

Free bus to the ferry terminals. Hard rock casino, cafe & hotel & crown towers & casino are all under the same roof. The casinos are full of smoke and you can't drink alcohol in them. It's not like Vegas or Australia & the tables are $25 minimum bet - not for the casual gambler.

  • Stayed: May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank megjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

Just completed a 3 night stay here at this wonderful and elegant property.
- The check in experience is fairly fast and effecient, with staff ready to help with any luggage, and to get you to your room.
- The rooms are huge, with a separation between the living room and bedroom being very critical. The beds are soft, love the high top marble table in the living room.
- Had a problem with the electrical outlets next to the bed, and within 10 minutes, the issue was resolved, despite the fact it was 11:30pm at night.
-The room service was extremely fast and prompt, with little touches as a round tray and individual condiments as a nice touch. They came back later to pick up the tray on their own, without me having to call down.
- Housekeeping and the housekeeping manager did a nice job in evenings to do turn down and offer any additional water, or to see if there was anything more they could do.
-Big kudos to the GM Jimmy Chan and his team who seem to really have it together.

I have already booked future stays here, and really looking forward to them.

Room Tip: Ask for a room away from the Wynn Palace construction if possible. Though minimal, can get a little...
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
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Thank GlobalCitizenP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

I earned a free night and checked in into a King suite. The room is awesome. I love the marble high table with bar stool instead of a traditional dinning table. We chose to have breakfast from in room service instead of the restaurant to enjoy more privacy & the room. Definitely will go again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Winghong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Stayed here as part of the House of Dancing Water show and hotel package.

Nice big shiny hotel on the Cotai side of Macau. Never stayed at a Grand Hyatt before and came away from this 1 night’s stay quite impressed. Our check-in took a long time but service from front desk was exemplary. Tone was very professional and staff took time to explain all the details of the room and my stay.

The room itself was a Grand King Suite, decorated in an understated minimal style. Suite consisted of a large sitting room with adequate seating for up to 6 people. large bedroom with a very comfortable US Kingsize bed, walk in wardrobe and a large bathroom/vanity area. The egg bath was a nice touch and very luxurious. The suite came with all the usual equipment and extras you come to expect from a 5 star suite in Asia, including free wifi.

Probably the better option on the Cotai side unless you want a themed hotel room. Thumbs up from me.


  • Stayed: August 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Dezzydez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Region: China > Macau
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Macau
#6 Business Hotel in Macau
#6 Spa Hotel in Macau
#8 Luxury Hotel in Macau
#8 Romantic Hotel in Macau
Price Range: £124 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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